Senior Desktop Support Administrator

James Pollaro

*** **** ****** *****: 631-***-****

West Babylon, NY 11704 Email: ac0mv9@r.postjobfree.com

Senior IT Strategist & Administrator

Global Operations ~ Team Leadership

Results-focused and collaborative IT Project Manager and Technology Executive with extensive experience leading teams through complex business transformations and large-scale technology deployments to success.

Innovative/Design Thinking ~Financial Management ~ Enterprise Architecture

Privacy & Data Management ~ Regulatory Compliance ~ Strategic Planning

Policy/Program Development ~ Change Management ~ Cost Containment

EXPERIENCE

Microchip Technologies Inc. 08/2012 – 07/2016

Senior Client Support Administrator

Head IT Site Administrator for Microchip Technologies New York Hauppauge Office, supervised level 1 helpdesk and Jr level 2 desktop employees.

Responsible for Microchips Hauppauge Server Room (25+ Servers), supporting multiple Windows Servers Versions, Windows Server 2003, 2008, 2012 (File Servers, DHCP, Domain Controllers) all located in the server Room.

Domain Administrator support role for prior company’s (SMSC) Domain as well as Microchips Active Directory Domain, performing all tasks needed through Active Directory. Creation and Termination of AD Accounts/Email accounts, user logon scripts, AD Groups, Managing and Creation of new Active Directory OU’s, Group Policy creation and editing.

Provided Network support for the entire Hauppauge office, troubleshooting end user client systems as well as server issues making changes as needed. Daily troubleshooting of networking issues working in the wiring closets’ network switch rooms as needed. Sometimes I worked with the assistance of Microchip’s Networking Team, making changes to the Network Core Switch itself in the server room running new fiber lines and tracking down certain network port issues.

Responsible for Tape Backup Administration with Symantec NetBackup Client. Weekly removing appropriate tapes scheduled to be sent out for storage at Iron Mountain and receiving tapes back to put back into daily/weekly/monthly tape rotations. Managing Backup jobs, creating and modifying and deleting jobs as requested.

Configure Setup and Deploy new systems to users and New Hires, collect terminated employees hardware to be re- provisioned saving Term Employee data. Install and configure troubleshoot hardware/software as needed.

Administrator of Microchips Laptop/Desktop Imaging solution MDT 2013 Update 2 (Microsoft’s free version of SCCM) with Windows Deployment Server (WDS) which enabled network PXE booting for imaging for all North American Sites. Created the main corporate image for Windows 7 and recently Windows 10 as well as software deployment packages for deployment on all Microchip end user systems.

SQL Database Support of existing Databases (Altiris, MDT),

Main Lotus Notes Administrator for all Lotus Notes 8.5 Domino Servers and support for end user client’s version 8.5.1. FP3 configurations Recertifying and Creating new Lotus Notes IDs as needed.

Administered existing VMware environment (ESXi HA Cluster) with the VMware vSphere Client version 5.1. Managed day to day issues related to VM environment. Creation of new VM’s using existing templates. Resolving VM issues on existing VM’s (networking, memory, storage) problems.

Support for Linux and Unix Systems. (Exceed, EOD)

NetApp Administration with NetApp OnCommand System Manager for the Hauppauge Office creating new windows shares and new active directory groups assigning the proper permissions the shares for the new AD groups. Also removing shares as needed.

Completed Yearlong Project to recreate all windows CIFIS shares that were hosted on multiple NetApps that needed to be reconfigured with new shares and Active Directory Groups and permissions recreated.

Replaced Bad Hard Drives on multiple NetApp’s as needed with NetApp Support sending drive replacements.

Global Administrator of Microchips CrashPlan Server (Microchips main pc backup solution) also responsible for the Internal CrashPlan Server and end user clients upgrades.

Global Administrator for Box.com Microchips main Online Storage solution managing permissions and groups.

Creation of various technical documents from step by step initialization guides to troubleshooting guides and high level Executive Reports and Power Point Presentations.

oProject Manager Role

In mid-2015 through February 2016 I was Brought on board to Microchips PC Systems Migration team to integrate recently acquired company “Micrel” PC systems into the Microchip Domain. Traveled to the Micrel Headquarters in San Jose California multiple times to help resolve various PC migration issues that were effecting users and their ability to work after being migrated. Evaluated the migration process and was assigned to take over the PC Domain Migration Project, making the needed changes so users were no longer having migration issues. Finalized the PC Systems Migration for Micrel to Microchip to a successful completion

March 2016 through July 2016 Served as Head Project Manager for the acquisition of “Atmel”, a multi-billion dollar company leading the Atmel PC systems Migration to the Microchip Domain effort to migrate 5000+ systems globally from North America, Europe, India, and Asia. Traveled to the Atmel Headquarters in San Jose California numerous times in order to develop and implement a domain migration project plan. Collaborated with global IT Members and Managers, leading group meetings at various times of the day and night to provide support for all geographical regions of the world. Delegated tasks to all support personnel from the Storage Teams, Networking Teams, Email Teams, and Active Directory Administration Teams for the different phases of the project. Kept high level management, and executive’s informed of ongoing progress weekly. Generated in-depth reporting and analysis documents. Created technical documentation relative to the Migration such as PC Migration Admin Guides, End User Guides, and FAQ guides.

Promoted from Senior Client Support Administrator to Engineer Software II during the Atmel Migration Project.

Standard Microsystems (SMSC) 11/2004 - 08/2012

Senior Client Support Administrator

Supported SMSC’s Main Headquarters in Hauppauge also other global SMSC site locations.

SAP End User Client Support.

Laptop and Desktop Image creation with Altiris for all Corporate Images.

Remote Support for all company users with various Remote Control Software’s as needed.

Experienced with Dell Hardware Laptops and Desktops, HP and Compaq.

Symantec Desktop and Laptop Option Server Administration, and Client support.

Altiris Server Administration, and client support.

Lotus Notes 8.5 Server Administration, and client support.

Microsoft Lync 2010 Server Administration, and client support

Blackberry (BES) Server Administration, with Blackberry phone support.

Active Directory Administration.

Main Support Contact for all High level Executives and CEO.

Traveled as needed to other Company locations for various IT projects

Supported all Microsoft Windows Versions and various VPN solutions.

Created Technical Documents on how to resolve various issues.

Numerous awards and citations for excellence.

Supervised all lower level IT staff personnel

CT Corporation

Senior Technical Support Specialist 10/2000 – 11/2004

Responsible for nationwide support of over 43 company locations resolving various issues with PC's, laptops, and servers handling both hardware and software support for Windows 98/NT/2000/XP.

Assisted in creation of corporate templates for laptops and desktops using Norton Ghost.

Provide training for Level 1 support as well as team members of Technical Services department.

Supervisor of the nationwide Compaq PC rollout, upgrading PC hardware and PC operating systems globally every 3 years replacing all PC’s at all office locations.

Strong knowledge of Palm and Pocket PC and Mobile devices.

Coordinate projects with co-workers and other IT departments within the organization (including sister companies) from inception to completion.

Interact with numerous off-site vendors regarding support contracts for laptops, PC’s and printers.

Possess expertise in Remedy Asset Software, used for asset tracking and trouble ticket escalation.

Resolve technical problems for all users VIP's, to standard company employees.

American Career Center Inc.

Systems Administrator 09/1997 – 10/2000

Designed and installed the Center's computer network of 20 pcs. Provided technical support as needed.

Conducted training classes for new employees.

Taught in-house courses and updated company personnel on a variety of software applications and hardware.

Diagnosed and repaired hardware and software as needed.

Computer Associates

Software Support Specialist 09/1997 – 09/1998

Supported Arcserve for Windows NT (backup software).

Specialized in corporate support for various database agents: Microsoft Exchange Server, SQL Server, and Microsoft products in level 1 and 2 support.

Evaluated and resolved software issues for retail and wholesale clients from around the world in a fast paced environment.

Walked clients through updating and upgrading their computer systems. Assisted co-workers by troubleshooting solutions in specialized areas.

EDUCATION

Briarcliff College (Microsoft Certified Systems Engineer Program) 1998

SUNY New Paltz 1997-1998

Major: Electrical Engineering

REFERENCES

References can be provided upon request.

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