Sales Customer Service
Resume:
Evelyn Kaaria
Cumming, GA 30028 *******@*****.***
Sales, Customer service & Account Manager
A top-performing Sales, customer service & Account Manager with over 10 years of experience in the Wireless Sales Industry; credited with combining sales, marketing and business development expertise to deliver substantial revenue growth in highly competitive business market. Analytical and organized with the proven ability to identify client needs, make recommendations and implement effective solutions. Highly accomplished in consultative selling and ability to build and maintain relationships.
Areas of Expertise
• Consultative Sales
• High-Level Sales Proficiency
• Strategic Planning/Analysis
• Account Retention
• New Business Development
• Integrity-Based Selling
• Key Account Management
• Product Demonstration
• Staff Training
• Sales/Forecast Management
• Cold-Calling Proficiency
• Professional Presentations
Key Skills Assessment
Strategic Key Accounts Performance – Develop and implement strategic and tactical sales and marketing avenues to aggressively develop new accounts.
Territory Management – Committed to building internal teams through the exchange of knowledge, experience, and goal sharing to optimize strategies and drive sales.
Professional Experience
Georgia’s Own Credit Union, Cumming GA 07/2014- 12/2016
Senior Teller
. Manage Accounts for credit union members
. Manage and Balance cash box and vault daily
. Educate credit union members of product available to them
Verizon Wireless, Alpharetta, GA 04/2010– 04/2014
Customer service Representative
Essential representative tasked with customers to identify purchasing needs, recommended additional products or cost-effective alternatives to enhance service and satisfaction;
Answer calls from customers explain their bill and troubleshoot device issues.
Key Accomplishments:
•Championed promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirmed and changed price signage on designated products during seasonal promotions.
•Educated customers on device operating system, also educate on available product options to meet and exceed customer service experience.
•Investigated and resolved customer complaints or issues to strengthen company reputation and grow customer retention.
Verizon Wireless, Gaithersburg, MD 01/2005 – 04/2010
Sales /Account Manager
Recruited to maintain and grow existing customer base by cold calling to prospecting businesses and consumers. Contact existing customers for contract renewals, and various data, accessories, and handset up selling opportunities and accurately process customer transactions, audit and reconcile daily cash receipts.
Key Accomplishments:
•Effectively managed business and consumer accounts in addition to executing strategic initiatives and promoting sales growth.
•Prioritized daily workflows including all inbound calls quotes and sales-related inquiries.
•Contacted new and existing customers daily via telephone to discuss how their needs could be met with specific products and services resulting in store sales.
•Communicated sales promotions to customers to grow average customer account size.
•Developed customized training curriculum and conducted training sessions to ensure product knowledge by Sales Associates.
•Set up new accounts established customer credit and set up payment methods.
Education & Training
Accounting, Strayer University, Roswell, GA
Contact this candidate