Customer Service Manager
Resume:
NICOLE GREENE
**** ************. *********. ******** *****
***********@*****.***
Objective
To apply my hospitality, people management and communication skills towards a customer service position.
Education
Oakland Community College
Auburn Hills. MI
2007-2009 Incomplete degree
Major: Education
Minor: Business
Average GPA: 2.9
Awards
Oakland Community College
Auburn Hills. MI
2007-2009 Incomplete degree
Major: Education
Minor: Business
Average GPA: 2.9
Computer Skills
Windows 98, 2000, XP; Microsoft Works, Microsoft Powerpoint, Excel, Adobe, Hotschedules. Quickbooks, Quicken. Internet Browsers such as Chrome, IE, Firefox.
Work Experience
SYNERGY FREIGHT SOLUTIONS
August 2014-Current
Logistics Broker.
Creating a book of business of 80 plus customers. Specializting in LTL freight but familiar with truckload as well. Average revenue for the company is about $50,000. Handle all my own quotes, shipments from tracking to billing, all claims and adjustments, etc. Pride myself in quality customer service in a timely fashion, able to multi-task appropriately for the job at hand.
Comerica Bank
Feb 2013-August 2014
Working in the customer contact center. Handle all banking problems, online banking calls, customer satisfaction and sales. We work with about 70 calls a day and have a monthly sales goal which I have met consistently and have an average quality rating of 95%. Worked in troubleshooting browsers, cookies, cache, familiar with QuickBooks and Quicken.
Outback Steakhouse Corp.
August 2005- Feb. 2013
Clarkston, MI And Shelby Twp. Mi
Manager. Job duties included daily inventory, working with pmix and orders, controlling prep levels, opening and closing stations, overseeing food quality and food cost, and supporting a line of 9 cooks. Worked with PFG, Lagrasso, Standard meat and all repairs. Dealing with all FOH and BOH problems. Customer service and expo manager. Wrote schedule for host, bus, takeaway and kitchen. Managing a $100,000 a week business and over 50 employees.
References
Adam Headley
Outback Steakhouse Clarkston Proprietor
Steven Rossi
Former JVP for my Outback region.
Richard Kreme
Andy’s Statewide
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