Information Technology Desktop Support
Resume:
Wilfred Torres
Ph. 863-***-**** – Email: ****.*.****@*****.***
Career Summary
Results-oriented IT professional with proven leadership skills. 2 years’ experience as an IT Team leader, plus 14 years as a technical and desktop IT support in an enterprise environment.
ASS Business Administration and Information technology, AS Network Engineering / Cisco. Received A+, MCP, and Apple Certified Associate.
Strong knowledge of software architecture, security and TCP/IP LAN and WAN technologies
Extensive experience implementing and supporting Microsoft products including: Active Directory, Exchange Server, Apple products including: IPhones, IPads, and AppleTV.
Professional Experience
Senior Desktop Support / Tier II 2015 – Present
Environmental Protection Agency Athens, GA
Proven ability to troubleshoot complex issues as they relate to desktop and laptop running OS Windows 7 and Windows 10, including but not limited to all hardware problem as well.
Significant level supporting Electronic Communication tools and mobile technology IPhones, IPad, Blackberry, Bluetooth devices, and air cards for local and remote user.
Daily knowledge of IT security based products such as: PKI Certificates, Lotus Notes, and Blackberry Encryption tools.
Always working on getting all peripherals to comply with Win 7 on a timely manner to meet all SLA’s. Refreshed laptops and desktop also migrate Windows XP or Windows 7
Working daily incidents, task, and work order in Remedy, Use remote desktop tools Bomgar.
Setup configured and trouble shoot network printers for local and remote users.
Windows 7 IMAC 2015 – 2015
Dell/State of Georgia Athens, GA
Repair all laptops, tablets, and desktop running Windows 7 for state agencies
Work on get all peripherals to work with Win 7 on a timely manner based on the SLA
Refreshed laptops, tablets, and desktop also migrate Windows XP or Windows 7
System Support Specialist 2014 – 2015
HomeGoods Distribution Center Jefferson, GA
Run daily reports in Rumba; create new user account, managed network Daily backup.
Submit request for network access and permission to share drive via lotus notes.
Configured and supported pc laptop and smart phones for new users, also configured outlook, oracle, office 365, and networked printers. Configured and supported multiple handheld scanners, kiosks, labels printer, and wireless carts via Rumba for all the employees.
Managed all cabling, paging system, access points, and network radio located in the MDF room and IDF location. Troubleshoot all network problems in the distribution center.
Windows 7 Migration Contractor 2013 – 2014
Dell/State of Georgia Atlanta, GA
Migrate all laptops, tablets, and desktop to Windows 7 for the state of Georgia
Work to get all peripherals to comply and efficiently work with Windows 7 OS.
Replace laptops and desktops, reinstalled Windows XP or Windows 7 to Company standards
Network Admin/Desktop Support Specialist 2013 – 2013
LapTV Movie City Atlanta, GA
Run network backups, monitor and repair all computers, laptops, and servers
Help VPN user with Windows, outlook profiles, and installing of software on Windows or Mac’s
Map network drives, network printers, Configure VPN, and created OS images
Updated computers and users in active directory for local and for remote users
Information Manager Specialist 2005 – 2012
Xerox Services LLC Celebration, FL
Part of the daily support on over 1100 application for Windows 2k, XP Pro, Windows 7, and OSX Lion. Troubleshooter but not limited to the following units
IBM & HP laptop, HP desktop, IPads, iPhone’s, and BlackBerry for over 75 thousand cast member and other contactors
Project Includes:
Migrated pc from windows 2k to windows XP Pro and Windows 7 Project
Implemented a new AS400 7.5 platform for shipping and ordering
Assisting cast members how to use and work Blackberry, IPhone’s, and IPads
Testing and configuring company email account on handheld devices
Assisting cast members connecting remotely with tokens to
Establish a VPN with Company laptops from anywhere on the globe
Completely integrated snow leopard and mountain lion to work with parallels running windows XP and windows 7, configuring LBE laptop backups & Encryptions
Military Experience
Supply Sergeant/Transportation Sergeant 1985 – 1995
United Stated ARMY Ft Eustis, VA
Served with the 119th Transportation Company, 920th Transportation Company, and 266th OD Company. Drove Fuel Tanker, Tractor Trailers, and Drill Ceremony Sargent.
Some duties included Cargo specialist, Truck Drivers, Color Guards, Honor Guard, and Lifeguard Implement new driving procedure during the Desert shield/Desert Storm Conflict.
Education & Training
CompTia A+, Network+, and Security+ 2016
CED Solutions Computer Training Center Boot Camp Athens, GA
Microsoft MCSA Windows 2012 Server 2016
CED Solutions Computer Training Center Boot Camp Athens, GA
Cisco CCNA 2016
CED Solutions Computer Training Center Boot Camp Athens, GA
Associate of Applied Science Business Administration & Information technology 2015
American Business & Technology University Joseph, MI
Associate Science Network Engineering / Cisco 2011
Valencia College Osceola, FL
Professional Development / Tools
ARMY Primary Leadership Development Course (PLDC)
Bilingual: Fluent in Spanish and English
Microsoft Office 2010, 2013, 2016
Bomgar Remote Tools
Casper Suite Tools
Dame ware Remote Tools
Office 365
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