Customer Service Representative

**** *. **/**, *** Angeles CA *****

(C) 323-***-**** (E) *********@*****.***

Skilled Customer Service committed to addressing customer concerns with speed, accuracy and professionalism.Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems. I am confident that with my-professional skills experience that I would become an asset to your company High customer service standards

Employee relations specialist

Call center management

experience

Service solutions expert

Strong problem solving ability

Devoted to data integrity

Proficient with Microsoft Office

Suite

Managed call flow with up to 80-90 calls in queue per minute. 2011 Compton Community College- Compton, C.A, USA

Associate of Arts: General Education

11/2016 - 02/2017 Westlake Financial Service - Los Angeles, CA Customer Service/Collection

My duties were to handled inbound and outbound calls regarding customers account status

Setting up auto payments and payment arrangements

Provided extensions and due date changes

Promoted from customer service rep to pre 30-day collector Collected on 30 days' delinquent balances

Handled 80-100 accounts a day

Lead collector in the department

Adhere to federal regulations and laws as well as state laws N.A.F. Certified

08/2014 - 08/2016 Hopetowork Booking Service - Los Angeles, C.A Customer Service Representative

As a customer service representatives I answer incoming calls in telephone calls

(12 Lines), which are increasingly called customer contact .Others interact with Yvonne EWilliams

Summary

Highlights

Accomplishments

Education

Experience

customers face-to-face or by email, live chat, or other methods 11/2011 - 07/2014 Public Storage - Los Angeles, C.A Relief Manager

I provide information about products and services, take orders, respond to customer complaints, and process returns.

04/2009 - 05/2011 Frontier LA Magazine - Los Angeles, C.A Front Desk Coordinator

Addressed customer service inquiries in a timely and accurate fashion. Provided accurate and appropriate information in response to customer inquiries.product issues. Properly directed inbound calls in phone queues to improve call flow. 01/2006 - 03/2009 Cyber Defender Inc. - Los Angeles, C.A Call Center Representative

Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported

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