Corey Allen Schulte

**** * *** *****, **** *****

319-***-****

ac0mmz@r.postjobfree.com

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

Education:

ITT Technical Institute Cedar Rapids, IA

Associates of Applied Science – Computer Networking Systems March 2012

GPA 3.71

Technical Skills:

Operating Systems (OS): Windows Server 2003/2008/CentOS (command line and college)

Desktop or Laptop: Windows XP, Vista, 7, 8, 8.1,10 and Various Linux and UNIX distributions

Anti-Virus: AVG, MacAfee, Norton, Microsoft Security Essentials, Endpoint, Trend Micro and Kaspersky

Conceptual: LAN/WAN, Desktop Support, Troubleshooting, OSI Seven Layer Model, Client/Server Architecture, Active Directory, Server Virtualization, Microsoft Exchange 2010, Troubleshooting Audio\Conference room equipment and cabling.

Laptop/Desktop Hardware: Processors, Motherboards, RAM, Hard Drives, Optical Drives, Expansion Cards, Network Interface Cards (NICs), Printers and Drivers, Power Supplies, cabling

Server Hardware: Fusion cards, Raid Cards, Solid State Drives, Midplanes, riser cards, Backplanes, Power Supplies, cabling, Network Interface Cards (NICs)

Software: MS Office Suite 2003, 2007, 2010, 2013, Office 365(troubleshooting), VMware, Visio 2007/2010, SCCM (Deploying software to laptops and desktops), Deployment Console (used for imagining), Microsoft Access 2003 (Troubleshooting and installation), PowerShell(editing files and navigation through folders), Team Viewer (remoting into work laptop), Skype, Ghost(imagining), Excel 2013

Configured Software: Toad for Oracle, SAS, One Drive, Java, SQL Developer, JBoss, Tortoise SVN, Oracle Client 10G/11G, Eclipse

Work Experience:

Project PC Refresh Team Lead – NSC Global at ACT INC April 6th 2017 – May 22 2017

PC Refresh Phase II Team Lead expectations:

Inventory Lead for ACT Inc.

oMaintain inventory for ACT Inc.

oWeekly Inventory counts

oOrganize White Room

oProper disposal of hardware

oProper disposal of anything that is a data breach

oAdding, Deleting or Modifying Excel Spread sheet

PC Refresh Phase II Tech Lead

oSoftware Testing

Toad for Oracle 12.8 64 bit

Oracle 11g Client 64 bit

oTickets for the refresh solved in 24 hours

oCommunication

oLeadership

oEditing batch files

oTransportation of all hardware between ACT Locations

oManaged seven contractors

Base build for all laptops

Installation\Uninstallation of all software

Configuration of all software

oDocumentation

All deployments missed

Outgoing/Incoming equipment

Remote Shipments

All deployed equipment

Inventory for refresh

Deploys/Builds Per Day

All issues, resolution to the issues

Software Licensing

Warranty for hardware

oTrain seven contractors

Troubleshooting on issues

Office 365

Oracle Clients

Toad for Oracle

SQL Developer

SCCM Client

SAS

Eclipse

Licensing Errors

IBM SPSS

Ultra-Edit

Print Key

Office 365

MS Visio

SAS

Toad For Oracle

Hardware issues

Keyboards

HDD

Blue Screen

Graphic Cards

Monitors

Motherboard

Docking Station

Communication

Phone

Email

In Person

Skype IM

Software\Documentation

Installation\Uninstalling

Configuration

Documentation

Base Build setup

Policies and Regulations

Data Recovery

30/90 Data Hold

Hardware

Lenovo T460s

Lenovo P50

Lenovo P70

Field Engineer ll – nscglobal at ACT Inc June 13, 2016 to May 24th 2017

Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. Training end users, fellow co-workers in all aspects of the company. A wide degree of creativity and latitude is expected.

Test fixes to ensure problem has been adequately resolved:

oEnd-User tests application

oEnd-User test hardware

oEnd-User test accessories

Knowledge & Experience

Knowledge of basic computer hardware.

oLenovo laptop and desktops

Dell

Lenovo

Mac’s

Desktops\Laptops operating systems

oWindows 7 Professional/Enterprise

oMac OS X

Extensive application support experience.

oToad for Oracle

oSAS

oOffice 365

oJBoss

oBig IP Edge Client (VPN Software)

oSharePoint

oOne Drive

oOracle Client 10G\11G

oJava

Working knowledge of a range of diagnostic utilities.

oCCleaner

oMalware Bytes

oCommand line

oDarin’s Boot & Nuke

oLenovo Built-In Diagnostics

Good understanding of the organization's goals and objectives.

oCustomer Service

oData Security

oSLA

oMinimum Ticket Closure Per Day

oHardware Disposal

oInventory

oACT Application Owner

oChange Order Ticket (what is the purpose)

oIncident Ticket (what is the purpose)

oChild Ticket (what is the purpose)

Exceptional written and oral communication skills.

o20-100 tickets in your queue

Phone

Email

In-Person

Inventory Team Lead

oMaintain inventory for ACT Inc

oWeekly Inventory counts

oOrganize White Room

oProper disposal of hardware

oProper disposal of anything that is a data breach

oAdding, Deleting or Modifying Excel Spread sheet

Personal Attributes

Ability to conduct research into a wide range of computing issues as required.

Ability to absorb and retain information quickly.

Ability to present ideas in user-friendly language.

Highly self-motivated and directed.

oPC Refresh Phase II Project

oInventory Team Lead

Keen attention to detail.

oPC Refresh Tech Lead

oInventory Team Lead

Proven analytical and problem-solving abilities.

oToad for Oracle run as administrator

oToad for Oracle not run as administrator

oJBoss

oSAS configuration and Installation

Ability to effectively prioritize and execute tasks in a high-pressure environment.

oP1 to P4 Ticket

oNot able to perform work

oSenior Vice Presidents, Vice Presidents, Senior Directors, Directors, Manager’s

Exceptional customer service orientation.

oEmail from Vice President’s

oEmail from Director’s

oEmail from Executive Secretary

oFace to Face, phone call and my supervisor has been told

Experience working in a team-oriented, collaborative environment.

oToad for Oracle project

oSAS Project

oPC Refresh Project

oInventory Team Lead

TEKsystems- Point of Sale Technician-Toshiba May 16th, 18th, 23rd

Replaced Toshiba point of sale systems in various Walmart’s across Iowa and Illinois.

Able to travel over 50 miles to site for overnight installs of new systems.

Inventory management.

System disassembly.

Software Instalment.

Break down systems, remove malfunctioning hardware, and install new parts.

On site repair and installation.

Worked well with team,

Team members would be from across Iowa, Illinois. Every site would be a different team that I have not worked with before.

Needed to be Flexible and have good time management.

Good communications skills between team members.

Able to complete tasks quickly build reports accurately

Rhodes & Associates- IT Administrator February 4th 2016- February 8th2016

Install and purchase new desktops

Active Directory

Traveling-in town

Software troubleshooting

Troubleshooting Printers

Install New HP printers

Adding computers to the domain (Windows 10)

Anti-Virus-installation and troubleshooting

Robert Half Technology-PC Technician at University of Iowa Hospitals February 23rd& 24th 2016

There were 80 desktops that needed assembled. This included cable management according to their specifications. Other odd devices were included: speakers, apple products, external hard drives.

TEKsystems- Data Center Technician - ZT Systems at Microsoft Inc. August 6th 2015-January 29th 2016

Respond to service tickets for ZT servers in customer datacenters in a timely manner

• Keep parts lockers up to date and properly stocked at all times

• Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer

• Track server fleet health and validate that ZT is always exceeding customer requirements for total servers online

• Provide consistent, detailed feedback to the ZT engineering team on failures, serviceability of servers, and integration with the datacenter

• Apply firmware and BIOS updates as needed using ZT engineering-approved tools

• Comply with all datacenter safety, security, and operational protocols at all times

• Be an outstanding representative of ZT Systems at all times.

Additional Information:

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to identify hardware failures and work within the limits of a defined process to get hardware running or replace entire servers

• Ability to regularly lift and move server systems that weigh up to 70lbs

• Fanatic attention to detail. Accuracy in inventory, trouble tickets, asset tag updates, wiring plans, etc. is essential to the customer and is critical to this role

• Linux terminal basic experience

• Windows CMD basic experience.

Competencies

• Demonstrated strong ownership, self-motivation and ability to work autonomously

• Ability to work successfully with geographically dispersed teams

Robert Half Technology - Data Migration at CRST June 29th 2015 to July 3rd 2015

Pulling all of the data out of Access database and putting it into Dell Case – PC Management Tool. Be using CRST’s phone database, then need to go to individual PC’s to gather information.

Robert Half Technology- PC Technician at CRST International June 25th 2015

Tear down PC\ Laptops, printers go and load\ unload into a vehicle go to the other location and set them up. Move POE phone and head sets. The point of contact is Matt Bulter

TEKsystems-Desktop Support at Scheldrup Blades Law May 7th 2015 to July 2nd 2015

Responsible for providing high-quality technical support including installing, configuring, repairing and upgrading desktops from windows XP to Windows 7, 8, 8.1 and 10 and peripherals. Additional responsibilities include VoIP phone, software troubleshooting, equipment inventory maintenance and end user training. Maintain IT vendor relations and other projects as requested. Windows server 2003/2008 environment, hardware and software troubleshooting skills and new software installation. Microsoft Exchange, Active Directory, Audio and Conference room, Skype Administrator, Olympus Transcription & Dictation software and other similar programs.

Robert Half Technology-PC Technician at CRST International April 27th 2015

(QTY 35) Tear down PC and laptops and set them up in another location. Move POE phone and head sets. The point of contact is Matt Bulter.

Robert Half Technology-PC Technician at CRST International April 7th 2015 to April 10th

Tear down PC\Laptops load\unload into a vehicle go to the other location and set them up. Move POE phone and head sets. The point of contact is Matt Bulter.

Robert Half Technology-PC Technician at University of Iowa Hospitals April 1st and 6th 2015

There were 105 laptops and PC’s that needed moved from 2nd floor to 7th floor. This included cable management according to their specifications.

TEKsystems-Windows 7 Migration at Altisource July 16, 2014 – 02/27/15

The responsibilities are to assist with Windows XP to Windows 7 migration support for laptops and desktop platforms. The project will entail coordination with the Altisource Desktop Support team and the business units being migrated. Additional responsibilities are to help troubleshoot general PC issues and end user support\training. Plus software testing for certain software and training other contractors.

Key Responsibilities:

Migrating Windows XP Desktop and Laptops to Windows 7

Troubleshoot PC issues

Coordinate migration with the Altisource Desktop Support team and the end users.

Keep accurate documentation on PC inventory

Helping with tickets

Conference room new installation of desktops

IMACs

Software Installation Instructions

Access 2003 Databases, Windows XP to Access 2003 Windows 7 Migration

Troubleshooting Citrix XenApp

Engineer for certificate (SSL Error 61)

Printer moves

Desktop Moves

Troubleshooting SharePoint

Software Testing\Configuration

Lync 2013 installation\troubleshooting

Randstad Technology-PC Technician at AEGON February 6th 2015

There were 280 Dell desktops need to be moved from one side to the other side of the room. Check network connection and dual screen compatibility. Moved Avaya phone some with headsets, had to properly TTI phone down and up. If any issues arise report to project manager Mike Kremer. The contract was one night 4PM to 11PM.

Randstad Technology-PC Technician at AEGON January 9, 2015

There were 172 Dell desktops need to be moved from one side to the other side of the room. Check network connection and dual screen compatibility. Moved Avaya phone some with headsets, had to properly TTI phone down and up. If any issues arise report to project manager Mike Kremer. The contract was one night 5PM to 10PM, completed it by 8:30PM.

TEKsystems-Windows 7 Migration Unity Point Health - St. Luke's March 13, 2014 – June-27-2014

Responsibilities are to deploy a pre-built image to all PC's, laptops, and tablets. Take PC's, laptops and tablets and run DBAN (Darik's Boot and Nuke). Travel to different offices and deploy PC's, laptops, tablets and printers. Take old PC's and leave two gigabytes of memory in them. Also remove all types of stickers for security reasons, then will be shipped back to HP. Also download software for each type of computer according to St. Luke's documentation and add printers along with the software using SCCM software.

Data Center Technician (Tier 1) Involta LLC 7/20/2012-2/17/2014

•Troubleshooting

•Cabling

•Fiber, Ethernet, Coax, DS3 and T1’s

•AS400 Tape swap out and update database

•Traveling to different facilities

•Moving customer equipment

•Customer service

•Assembling

•Cage walls

•Cage doors

•Cleaning

•Data center, Loading dock, Mechanical Room and Power room

•Documentation

•DMARC, Head End Room, cross connects and certain clients cages

•Labeling

•Cables, Cabinets/Racks, Various equipment

•Installing various equipment

•Axis cameras, Dell servers, EMC, Cisco routers/switches, patch panels

•Audio\Conference room troubleshooting and cabling

Data Center Technician (Tier 1&2)-Involta LLC 7/16/13- 2/14/14

•Power room\monthly maintenance

•Generator Testing\maintenance

•Vendor Scheduling

•Reports any issues regards to: Internal and external structure of the building

•Reports any issues with customer equipment

Desktop Support-Involta LLC 7/10/13-2/14/14

•End user support (Involta Employees only)

•Troubleshooting PCs

•Setting up new laptops/desktops

Systems Specialist-Involta LLC 6/11/2012-07/19/2012

•Install, configure and maintain server hardware and operating systems

•Create user accounts and maintain security levels on applications, storage folders and databases

•Documentation

Contract -- EbryIT

Dubuque Community School District 3/19/2012-4/5/2012

•Imaging Dell PC’s

•Deployment/set up of Dell PC’s

•Adding drivers through server for printers

•End user support

Contract – TEKsystems 03/2011-03/2011

Tax ACT (2nd Story Software) IT Software Support

•Telephone helpdesk

•Provide support and problem resolution for Tax ACT software

Accomplishments:

President ITT Tech IT Club 2010

Vice President of the ITT Tech IT Club 2011

Perfect Attendance Award: March 2010 to 2012

Highest Honors Award

Honors Award

WAN/LAN project for Peoples Universal Unitarian Church in Cedar Rapids

Linux Tutor for Cedar Rapids ITT Tech students

REFERENCES

Robert Curtis

Involta LLC

Network Analyst Tier 3

Past (Data Center Manager)

319-***-****

ac0mmz@r.postjobfree.com

John Howerton

Unity Point Health - St. Luke's

Desktop Support Lead

ac0mmz@r.postjobfree.com

319-***-****

Jaymie Lamaak

Teksystems

Sr. Technical Recruiter

ac0mmz@r.postjobfree.com

319-***-****

Jim Dale

Altisource

Desktop Support Analyst 1

319-***-****

ac0mmz@r.postjobfree.com

Steven Fowler

Co-Worker @ ZT Systems Contract

641-***-****

ac0mmz@r.postjobfree.com

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