Customer Service Management

SUMMARY

HIGHLIGHTS

EXPERIENCE

GEOFF MYERS

**** ********* **, ********, ** 45030 C: 513-***-**** ***********@*****.*** Transportation Supervisor versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. Successful 10+ year career in shipping and supply chain management.

Warehousing, Transportation &

Distribution

Onboard recording

system implementation

Familiar with SAP, XATA/XRS &

Cadec onboard recording

systems, Windows, Microsoft

Office, Outlook, Direct Route, and

Appian & Manugistics (Trucks)

routing software.

Employee development and

management

Inventory management

Manufacturing and warehouse

procedures

Payroll

Shipping and receiving

Familiar with Vocollect/Pick to

voice warehouse systems

01/2014 to Current Transportation Supervisor

Kellogg's Snacks - Cincinnati, OH

Oversaw shipments of more than 5.25MM cases and 68,000 deliveries annually to nearly 1,000 grocery & retail outlets throughout Ohio, Indiana, Illinois, Kentucky, & West Virginia utilizing 42 tractors, 80 trailers, and 55 drivers domiciled in 4 locations.

Implemented XRS (Onboard recording system) at 5 DCs across the country.

Experienced with on board computer sytems and electronic logs. Operated Appian routing system efficiently and accurately. Oversaw scheduling for the day-to-day activities of 79 transportation and warehouse employees.

Reduced driver labor by 1.9% and transportation costs by 5.4% or $313K 11/2009 to 01/2014 Warehouse Supervisor/Operations Coordinator Kellogg's Snacks - Cincinnati, OH

Successfully implemented SAP and Vocollect pick to voice systems at 2 DC locations.

Evaluated and reconfigured systems to support customer service and operational goals.

Operated Vocollect shipping system efficiently and accurately. Conducted monthly, quarterly and yearly inventories of warehouse stock. Key member of global distribution operations team, which coordinated shipments across 5 states.

EDUCATION

10/2007 to 05/2009 Logistics Coordinator

Kellogg's Snacks - Cincinnati, OH

289,000 in savings mixing product between Cincinnati and Florence. Trained in Food Safety Programs; HACCP, Allergens, GMPs, and SSOPs. Cross-trained throughout shipping and receiving.

Coordinated all shipments out of the Cincinnati Bakery. Filled in for Receiving Supervisor, Shipping Supervisor, and Inventory Analyst Worked with SAP on a daily basis.

10/2003 to 10/2007 Assistant Manager

All About Flowers - Cincinnati, OH

09/2002 to 09/2003 Anthem - Cincinnati, OH

07/2001 to 10/2001 Ohio Secretary of State Office - Columbus, OH Bachelor of Science: Transportation and Distribution Sullivan University

Set to graduate in 2017

Coursework in Warehouse Operations

Transportation Business coursework

University of Cincinnati

LaSalle High School - Cincinnati, OH

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