Customer Service Information Technology

Karam Y. Alani Mobile: 510-***-****

ac0mid@r.postjobfree.com

Objective:

To obtain a challenging position in a dynamic environment to utilize my customer service, engineering, and professional skills

Skills

Experienced in Microsoft Office (Word, Excel, Project and Power Point)

6 years+ hands on experience working with computers

Highly motivated, self-starter, detailed oriented, fast learner, flexible, hardworking, and responsible

Team player, problem solver

Effective written and verbal communication skills

Fluent in English and Arabic; Basic proficiency in French

Basics in Autocad, Synchro, Surfer, ChemStat and HCS (Highway Capacity Software)

1 year experience in engineering and management

Education:

Bachelors of Science, Civil Engineering

California State University, Sacramento Awarded 12/16

Associates of Science, Computer Networking and Information Technology (CNIT)

Certificate of Computer Technical Support

City College of San Francisco Awarded 12/13

Representative Coursework:

Senior Project: CE190 Sacramento, CA 08/16-12/16

Designed stormwater and drainage system

Assisted in preparing a total cost estimate for the site development

Created a full schedule for the project using Microsoft Project 2016

Reinforced Concrete: CE164 Sacramento, CA 01/16-05/16

Studied Real-life applications in analysis and design

Performed structural system level design calculations by hand and computer

Addressed issues such as economics, constructability, and aesthetics

Traffic Analysis and Design: CE196I Sacramento, CA 01/16-05/16

Performed speed data analysis using statistical methods to determine if a sign was effective

Addressed the effects of supplementary warning signs on various types of vehicles

Made recommendations for improvements to reduce vehicle speeds at the horizontal curve

Work Experience:

Sacramento County: Waste Management & Recycling Sacramento, CA 08/16-Present

Assist in preparing an annual water quality monitoring reports for Kiefer and Elk Grove Landfills

Manage lab reports from water quality sampling at Kiefer, Elk Grove and Grand Island Landfills

Manage a large database of a laboratory data using EQuIS and perform data archiving

Add and update data on Geo Tracker ESI

Inspect landfills for illegal dumping, erosion, and proper drainage

Sutter Health: IT EHR Technician SF, Novato, and Sacramento, CA 03/13-03/15

Managed and controlled 10,000+ assets for 8 regional hospitals: Auburn, Amador, Davis, Roseville, Solano, Sutter Memorial, Sutter Downtown, Women and Children Hospital (WCC)

Worked with a team of 30 to successfully implement and roll out Epic EHR on over 2500 devices

Kaiser Permanente: Tech Refresh Technician Oakland, CA 07/09-11/12

Opened and closed all refresh and support tickets using Remedy and provided high level of customer support, receiving a 95% client satisfaction rate on follow up evaluation

Activities and Achievements

ASCE (American Society of Civil engineers), member and an officer (Photographer)

PCI (Pre-cast \ Pre-stressed Concrete) CSUS Club President

Steel Bridge team, fabricating/ concrete canoe team, mixing and patching

Cumulative GPA of 3.47

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