Billing analyst
Resume:
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Objective
As a multifaceted individual with expertise in customized CRM systems, specifically for a small telecom company, I am seeking a challenging role in a dynamic, team oriented environment. Ideally, the role would be an internal-facing part of the billing department and specialize in data analysis.
Experience
Granite Telecommunications Inc.
Quincy, MA 2/16 - 12/30/16
Product Pricing Team Lead
Responsible for billing analysis of all Granite’s customer’s rating, as well as providing support to management and colleagues, and continuously working together to strengthen the relationship between Granite and its customers by ensuring the customer is being billed correctly at all times.
●Evaluated and approved approximately 500 pricing arrangements each quarter.
●Prepared telco audit disputes to management to negotiate with the carrier.
●Compared customer contracts to Granite’s customer account billing system for all new customers.
●Created and initiated SQL queries to update the customer’s rate(s) in preparation for their next bill.
●Delivered research and insight to management for the possibility of billing new charges to the customers.
●Collaborated with IT to escalate high priority items that must be completed for the bill cycle, (including adding regulatory charges, and adding new vendors to our databases.)
●Tested and provided feedback for technological enhancements.
Product Pricing Specialist 8/11 – 2/16
Added $279,621.58 of increased revenue as a result of auditing
Created special billing arrangements for high profile customers (e.g. H&R Block, Urban Outfitters, Kindred Healthcare, etc.)
Analyzed and rectified erroneous billing through daily, monthly, and quarterly audits.
Compared revenue across multiple departments and determined the causes for monetary discrepancies.
Maintained customer information (billing, services, account history, etc.)
Handled billing adjustments and cancellations.
●Ensured that all aspects of billing cycle’s closing prep is complete.
Examined and determined rate implementation for customers with complex services that cannot be priced by Granite’s traditional systems.
Updated pricing in all facets of Granite’s databases.
Reported billing errors and financial back billing factors to management.
Provided Granite’s historical service pricing for auditors.
Cross-trained team mates on material handled by the Product Team’s sub teams.
Act as a liaison with customer service and sales.
Collaborated with other departments to resolve erroneous billing and establish a process to prevent further billing issues.
Validated Teammate’s accuracy through several reports.
Trained new employees on current Product Team responsibilities and technical processes
Added and researched products for Granite’s product information databases.
Skills
Proficient in SQL, Microsoft Word, and Excel
Familiar with VBA
Training Employees
Completed Granite University Negotiation Training
Education Bridgewater State University 05/11 Bachelor’s Degree
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