Customer Service Administrative Assistant
Resume:
Brittany C Jones
Hopkins, SC
*.***********@*****.***
Objective
Seeking a clerical, administrative assistant, front desk, or receptionist position within a company where there is room for growth, and to accomplish the needs and goals of the company.
Skills
Excellent written and verbal communication skills
Enthusiastic organized and detail-oriented performance
Strong skills in time management, prioritizing tasks, and meeting deadlines.
Energetic Learner
Microsoft Word
Microsoft Excel
MySQL
Adobe Photo Shop
Education
Associates of Science/Graphic Design and Animation
High Tech Institute- Orlando FL
9/2004-12/2006
High School Diploma
Rockville High School- Rockville CT
2004
Work Experience
Amazon Fulfillment Center- West Columbia, SC – September 2016 to March 2017
Organize work that has been treated daily.
Coach and Guide new employees.
Distribute Positive and Negative Performance Reports.
Audit employees on Safety, Productivity, and Quality
Data Coordinator SCDHHS - Columbia, SC – December 2015 to September 2016
Scan and index applicant’s Medicaid applications and correspondences.
Register and input first time applicant’s information.
Prepare work to scan into the system. (Example removing paper clips, staples, etc.)
Process address changes by updating applicant’s information in various systems.
Mail applications and other documentation to applicants as needed.
File work that has been processed daily.
Train and mentor new employees.
Register applicants quarterly and yearly reviews.
Customer Service Rep HC Group Auto Parts LLC - Columbia, SC - April 2008 to February 2015
Investigated and resolved customer inquiries.
Monitored customer account activities, identified and investigated unpaid and delayed payments on accounts.
Placed Collection calls for delinquent accounts.
Prepared and issued customer invoices for services rendered.
Answered High volume calls daily.
Assisted customers with purchasing parts.
Input new customer’s files into database.
Organized and scheduled drives routes daily.
Preformed account receivable functions.
Customer Service Desk Toys R Us - Orlando, FL - February 2005 to November 2007
Trained employees on their duties as a cashier.
Reconciled register tills daily.
Scheduled lunch/breaks for employees daily.
Assisted customers with returns of merchandise.
Addressed incoming customer inquiries and complaints.
Processed shipment by unloading merchandise from trucks.
Stocked selves with merchandise.
Accomplishments Skilled register workers. Satisfied customers. Put merchandise out for scheduled sale promotions.
Cashier/Sales Rep Freeze Frame - Orlando, FL - November 2004 to February 2005
Operated the cash register daily.
Sold ride merchandise.
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