Rafael

De La Cruz

Information Technology

Contact Info

717-***-**** ac0mfx@r.postjobfree.com

Harrisburg, Pennsylvania

Profile

A highly seasoned and reliable Computer Technician with a strong technical background and excellent client service record. Adept at explaining complex technical concepts and processes to clients and non technical staff in a clear and understandable manner. Able to multitask effectively and bring several simultaneous installation and repair projects to completion with full accuracy and efficiency..

Education

2004- 2008

High School Information & Network Tech

Santo Domingo, Dominican Republic

2008- 2012

Associate Network & Information Technology

Santo Domingo, dominican Republic

Technician Skills

-Cisco Wireless

-Cisco Certified Network Professional

-Cisco Unified CallManager

-Implementing Cisco Voice Communication and QoS (CVOICE)

-Implementing Cisco Unified CallManager Part 1 (CIPT1)

-Implementing Cisco Unified CallManager Part 2 (CIPT2)

-Panduit Network Infrastructure Essentials

-IT Essentials: PC Hardware & Software

-Fundamental of Linux Administration

Personal Skills

Creativity, Teamwork, Organization, Flexibility, Communication.

Experiences

2011-2012

Dekolor

Technical Support

Santo Domingo, Dominican Republic

- Provide technical support to the workforce and users of the company, both local and remote.

- Assist customers in the use of corporate applications.

- Assist the technical team in the area of networks with improvement procedures for Achieve the goals of the company.

-Administrator Windows Server 2003:

Configuration of Domain Controller and administration.

Create User

Create policy

Create Group

-Upgrade Anti-Virus of all Pcs.

2012-2013

Wind Telecom (Service Provide)

Santo Domingo,Dominican Republic

Level 2 Representative Help Desk Wimax / VOIP

Abilities:

-Operating System (windows XP vista, 7, and Macintosh

-Voz on IP

- Advanced level Networks (Router, Switch and Hubs)

-Wireless network analyst

Wind Telecom (Service Provide)

Santo Domingo,Dominican Republic

Network Operations Center NOC

Abilities:

-Constant network monitoring

-Supervision of the network

-Responding to incidents

-Management of Communications

- Network Status Reports

2013 - 2 015

Senior communications Specialist

Banco Dominicano Del Progreso

-Network Administration LAN / WAN

-Management Cisco Call Manager

-Implementation Network facility

-Implementation monitoring tool network (OPSview)

-Installation the all component of the network in a new branch (Router, Switch, Printer and IT cabinet)

-Troubleshooting of telecommunications

-Overseeing a team of 7 IT professionals and providing daily feedback

2016- 2017

Technical Support

Amazon Fulfillment

- Troubleshooting thin clients, PCs, scanners, and Terminals.

- Troubleshooting and maintaining laser printers and Zebra printers.

- provide technical support to work staff & enterprise users

2 015 - Present

IT Manager & Projects,

Latino Connection

-Provide technical support to work staff & enterprise users

-Managed phone systems & all information technology & servers

- Oversight of network supervision & incident response

References

George M Fernandez, The Latino Connection

717-***-****

ac0mfx@r.postjobfree.com

Jessica Perez, Highmark Blue Cross Blue Shield

717-***-****

Contact this candidate