Customer Service Desktop Support

Denise W. Stewart

**** ***** ****** *******, **. 30310

404-***-**** *.*******.******@*****.***

Summary

Mid-level information technology specialist with over 10 years of professional

knowledge in project management and the implementation and integration of various computer

software applications.

Professional Skills

Clear & Concise Communicator Results Driven Time Manager

Customer Service Driven Decision Maker Quality Assurer

Conflict Resolution Manager Cross Cultural Team Oriented

Technical Skills

Computer Operating Systems Social Media Applications CRM Software

Student Information Systems Programming Language Network Operations

BI Performance Software Virtual Private Networks Integrated Technologies

Web/Cloud Based Software Internet Protocols Mobile Based Applications

Experience

Georgia Perimeter College Atlanta, Ga. 02/2012 05/2016

Data Coordinator

• Implemented & integrated student information system modules

• Improved student application process by integrating Georgia Registry of Immunizations

Transactions & Services Database and internal Student Information System.

Admissions Coordinator

• Coached & managed an eight person team of functional users

• Managed application systems & applications team workflow

Atlanta Metropolitan State College Atlanta, Ga. 07/2005 02/2012

Admissions Support Specialist

• IT support help desk ticket escalation

• Technology logistics coordination & implementation

Data Coordinator

• Software implementation & data maintenance

• Analyzed processes & improved efficiency

Education

Morris Brown – Atlanta, Ga. 1999

Bachelor's Degree Computer Science

Volunteerism

Habitat for Humanity – Atlanta, Ga. 2017

YMCA, Villages at Carver Atlanta, Ga. 2017

Open Hand Atlanta – Atlanta, Ga. 2015

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