Janice Young

** *’Leary Court, Tottenham ON, L*G*W0 647-***-**** ac0me7@r.postjobfree.com

Professional Summary:

Motivated and reliable Administrative Assistant professional. High-preforming and creative and able to relate easily to clients, staff and colleagues. Seeking role of increased responsibility and room for advancement.

SKILLS

Typing speed of 54 words

Analytical and critical thinker

Customer Service

Office organization

Research

Report generation

Managing multiple projects simultaneously

Team player

Managing Calendars

Proficient in MS Office

Self-Motivated

Adaptable to changes

Experience

CUSTOMER SERIVE MANAGER LAWLOR ENTERPRISE LTD JUNE 2016 TO MAY 2017

Managing 30 staff members

Ensuring the customer experience is pleasant.

Dealing with customer complaints

Creating work schedules

Tasked with ensuring speed of service goals are achieved

Creating new policies to ensure the proper technologies are being used

Reviewing production sheets

Managing daily banking information

Ensuring daily time cards are accurate and complete

Monitoring daily Labour to ensure there is enough resources available to meet customer needs.

Performing coaching sessions with employees.

WINDOWS SYSTEM ADMINISTRATOR MCCAIN FOODS CANADA JAN 2006 TO DEC 2015

Team leader and supervising 3 other team members.

Process an average of 1000 service requests per month.

Mentored and coached new team members

Provide thorough support and problem resolution for customers with technical issues via email, live chat and telephone.

Generated reports for management to show case my teams achievements each month.

Create and maintain all documentation for the Account Maintenance Group.

Created and implement internal policies and procedures for IS Account Maintenance Group.

Set monthly and yearly KPI’s and developed a strategy to achieve each of them.

Project Manager for SAP Implementation for end user access

Extensive work in Active Directory and Exchange, Windows 2007, Windows XP, MS Office Suite and MS Outlook.

Granted various network and application access to new and existing customers.

Worked in Windows server 2003, 2008 and 2012 environments.

Created Cicso VPN Accounts, BES, ISO and Android Accounts.

Assist the Senior Exchange administrator on exchange server projects.

Change management projects for Onboarding and Off boarding employees, New Application and Hardware roll outs.

Assisted on Project Management to ensure the targets were achieved monthly.

Gave training sessions to new employees and explained protocols clearly and efficiently.

Assist with internal and external data audits each quarter and yearly.

HELP DESK TECHNICIAN MCCAIN FOODS CANADA MAY 2002 TO DEC 2005

Provided technical support to end clients via-email, phone, remote desktop and on site.

Installed Hardware and Software

Configured desktops

Configured mobile devices

Logged incidents for reporting purposes

Monitored SCOM for alerts on critical application failure

Education

Business Analysis Diploma April 2002 Centennial College

Paralegal Diploma December 1997 Newfoundland Career Academy

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