Customer Service Sales

Catrice Greaves

** * **** **. ******* IL ***** 312-***-**** **************@*****.***

Objective

Providing highly enthusiastic customer service, with now 8+ years’ experience. My goal is to obtain a career driven position in your establishment to utilize my skills in communications and consumer relations by providing customers as well as future clients with the best experience and service.

Education

ENROLLED 2017 FALL SEMESTER

TRUMAN COLLEGE/ MAJOR- PUBLIC COMMUNICATIONS (ONLINE COURSE) ADMINISTRATIVE ASST 07/2010 EVEREST COLLEGE

Major: Administrative assistant

Related coursework: studies consist of office management/ excel/ powerpoint/ Human resources/ billing/ customer support/ appointment setting/ customer tracking/ basic office equipment

BUSINESS COMPUTER INFO TECH 06/2008 PERCY L JULIAN HIGH SCHOOL

Major: computer info technology

Related coursework: Course of study: Computer information/ power point/ excel/ word documents/ enrolled in 4 years course study student work program that allowed the opportunity for seniors to gain skills in their specific work field, my skills lead to a paid internship at Seaway Bank.

Skills & Abilities

MANAGEMENT

My leadership/teamwork skills include leading small teams to obtain and maintain and exceed team goals/ support team efforts in planning monthly-quarterly numbers/ performance tracking/ problem solving / promoting great work ethics/ compliance trainings/ payroll tracking/ scheduling/ time management/

COMPUTERS

Word Documents/ Powerpoint/ Internet Explorer/ Windows 8-10/ wpm 50-65+/ Outlook email/Salesforce/

COMMUNICATIONS

8+ year’s experience in providing customer service and fluent communications. Ability to work in a face pace facility where core communication is needed in order to effectively obtain accounts, build proper relationships with consumers and future clients. GENERAL SKILLS

Customer/service/Collections/Sales/Communications/Team-leader-Team-player/Document-Supp ort/ Payments tracking/Money handling/ adaptable/ professional/ career driven work ethic/ fast pace learning/ problem solving/ Client relations/Manager/Track and Tracing/Dispatch/Billing Invoices

EXPERIENCE

Echo Logistics Client Resolutions Specialists 11/2016- Customer Service/Call Center/Client Resolutions/Collections/Sales/Business to Business transactions/Account Management/Tracking and Tracing/ Billing/ Invoicing/ Collections/Sales/ Dispatching/ Windows Outlook 10/Email/Monthly Metrics/negotiate client contracts/ accounts receivable/ problem solving/ time-management/ conference calls/ team meetings/ monthly goal assessing/client account evaluations/ managing book of business/ Dispatching/ Windows Outlook 10/Email/Monthly Metrics/Salesforce lead generation/ Default resolution specialist FMS Investment Corp 11/16/2015- 11/15/2016

Customer service/ Call Center/Collections/ Accounts Receivable/Client relations/ customer tracking/ payment tracking/ problem solving/ providing previous students with essential voluntary programs for defaulted student loans to be placed back in good standing/ maintaining and over seeding personal set goals/ Compliance trained/Skip tracing/ Garnishment processing/ Billing/ Invoicing/ team meetings/ performance reporting/ Client relations/Initial expectation to meet set goals in 6 months upon hire,I obtained that set goal in two months.

Always willing to assist in the progress of coworkers and fellow teammates, I am now a second go-to besides management.

CUSTOMERS SERVICE REPRESENTATIVE IL TITLE LOANS 07-2015/11/2015

Customer service/Loan processing/Collections/ Customer account tracking/ Maintaining payment arrangements on delinquent accounts/ money handling/ problem solving/ tracking and tracing/ store opening-closing task/ bank deposits/ computers/ windows/ word doc/ billing/ invoicing/ handling client disputes/ licensing and vehicle registration verification/ SALES MANAGER SK COMMUNICATIONS RANCIFERS INVEST CORP 11-2012-07/2015

Customer service/ Money handling/ Problem solving/ Fast pace sales environment/ Managing small teams to meet and exceed company set goals/ Scheduling / Compliance/ Ran personal constructed promotions to generate business/ payroll/ Coordinate team meetings/ Individual Page 2

performance assessments/ Billing/ Manage customer retention plans/ Training associates/ Generating corporate sales reports/ Inventory stock and counting/ Claims/ran personal constructed promotions to generate business/ payroll/ Page 3

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