Customer Service Representative

Jennifer Walz

**** ****** ***** #** **** 408-***-****

San Jose, CA. 95133 Cell 925-***-****

************@*******.***

Objective

To obtain a permanent position within a growth-oriented company which utilizes my 25+ years of customer service experience, administrative and sales skills.

Experience

BlueSnap, Inc. (Formerly Plimus, Inc.)

Customer Support Representative

May 2011 – Sept 2013

Liaison between merchant and shopper. Responsible for processing payments, answering questions and checking orders for risk factors and processing them. Correspondence between merchants and shoppers through emails. Heavy inbound and outbound calls some international.

In Touch May 2010 – Jan 2011

Customer Retention Specialist

Place outbound calls in a call center environment. Collect and distribute information gathered from clients. Schedule and confirm appointments for Insurance Agents. Heavy data entry.

United Site Services May 2008 - Mar 2009

Customer Service Representative

Answered incoming calls in a high volume call center. Facilitated sales and assisted customers with placing orders and order status. Assisted sales representatives with order placement. Heavy Data Entry. Performed administrative and clerical duties.

The Tech Museum of Innovation Oct 2007 - May 2008

Membership Associate

Assisted members with their donations and museum experience. Facilitated new membership sales and donations. Assisted Guest Services with daily opening and closing tasks.

Frys.com Feb 2007 - Aug 2007

Customer Service Representative

Assisted customers with billing issues, order processing, order tracking, resolution regarding product delivery, status of order, freight claims, promotions, product returns/replacements, and adjustments in high volume call center. Provided return authorization information to customers.

Express Personell / Netflix Jul 2006 - Nov 2006

Customer Service Representative

Provided telephone support, assisted customers with billing issues, payments, tracking orders, memberships, cancellations, research and product knowledge.

Comcast Cable Jul 2003 - Jan 2006

Customer Account Executive.

Answered incoming calls in high volume call center. Assisted customers with billing issues, payments, connections, disconnections, repair problems, technical difficulties and facilitated telephone sales.

MailBoxes, Etc. (The UPS Store) Nov 2002 - May 2003

Customer Service Representative

Duties included cashier, packaging, shipping, tracking, research, fingerprinting, passport photos, immigration photos, copying, faxing, filing, document control.

Starbucks, Inc. Sep 2002 - Sep 2003

Barista/Manager Training

Worked as cashier, customer service, retail sales, drink maker and assisted daily operations.

Milano Restaurants, Inc. Jun 2001 - Jul 2002

Assistant Manager

Managed all daily operations and employees in Livermore and Dublin locations. Performed scheduling, accounting, deposits, opening & closing tasks, and handled customer complaints. Assisted management in performance appraisals and disciplinary actions.

P-N-D Transportation Jan 2001 - Jun 2001

Customer Service Representative

Front Receptionist, multiple phone lines, administrative and clerical duties. Scheduled delivery appointments for Bay Area Region. Assisted with dispatch of delivery trucks and freight lines.

California State Automobile Association May 1998 - Apr 2000

ERS Customer Service Representative

Responded to a variety of member’s service concerns and requests in Emergency Roadside Assistance call center. Dispatched and routed service requests to proper service providers. Interacted with outside agencies and received incoming requests from public agencies and other departments within AAA. Facilitated membership sales and agency needs.

Skills

MS Office, Word, Excel, PowerPoint, Outlook

Clerical – Typing, 10 key, copying, filing, faxing, shipping, receiving

Managerial – Scheduling, payroll, banking, inventory, and evaluations

Research and document control

Avaya, Nortel, Aspect, VoIP Phone Systems

Education

Las Positas College 1990 - 1991

Livermore, CA – Journalism Major

Granada High School 1986 - 1990

Livermore, CA - College Preparatory Classes, Journalism, Library Sciences

Contact this candidate