Project Management Help Desk

MICHAEL PAUL MILLER

Boca Raton, FL

Cell 310-***-**** *******.******.***@*****.***

EXECUTIVE PROFILE

Accomplished Executive focused on Operations and IT Business Strategies. 25+ years enhancing operational efficiencies, increasing revenue, developing products/solutions and directing major IT initiatives to support mission-critical business objectives. Provide vision and strong leadership while maintaining focus on tactical issues and strategic direction. Keen ability to align technology with business needs and maximize organizational skills/resources while communicating vertically and horizontally throughout the organization. Excellent communication skills with an ability to promote alliances across diverse stakeholders for a common good. Skilled in planning, execution, negotiations, and staff development and motivational team leadership.

PROFESSIONAL EXPERIENCE

Omikron Data Systems, Inc., Boca Raton, FL August 2015 – Present Boutique Professional Services company providing targeted technology solutions for C-Level executives. CHIEF INFORMATION OFFICER

Omikron provides a full range of IT consulting services including project management, cloud-based strategies, networking, infrastructure, data center, security, software and project management, as well as providing licenses to our clients for cloud- based products such as phones, network management, help desk software, and storage.

Consult with a large, privately held real estate management and development company for cloud-based strategy, solutions, including:

Managed the planning, implementation and deployment for a 125 person ERP (NetSuite) solution.

Provided post implementation support, including transition plans and change management.

Lead implementation of cloud-based storage, help desk, network management and phones.

Provide on-going support to existing clients and engage in project and management activities. TruGreen LandCare, LLC September 2013 – May 2015

Premier provider of landscaping, design and maintenance of commercial properties within the US. CHIEF INFORMATION OFFICER

Member of the Senior Executive team responsible for the delivery of LandCare IT systems, support, infrastructure, software, vendor management, contract management, ERP (JD Edwards) and CRM,

Third largest Commercial Landscaping and Lawn Services company in the United States with nearly $250M in annual revenues, and

Successfully upgraded and migrated the legacy JD Edwards environment to a fully hosted PaaS JDE ERP system including all modules and libraries, as well as their development and test environments, and

Project migration and upgrade of the CRM, reporting, business intelligence and Citrix environments.

Successfully upgraded IT infrastructure to a fully hosted, cloud-based IaaS environment and services delivery model.

Migrated the Memphis privately hosted data center to a fully virtualized data center in Minneapolis, and

Finalized implementation of company-wide Voice over IP phone systems including the consolidation of all telecom into a standard, high availability broadband environment, including consolidation of all fax and conference system and circuits into an integrated digital platform, and

Upgraded several applications including TGHome (company portal), e-mail, custom legacy financial reporting tools, and

Improved user support, added help desk resources and stabilized desktop/LAN/WAN and remote environments, and

Implemented successful “BYOD” strategy to allow for the integration of mobile devices into the LandCare IT environment, including two important audit applications for grounds and irrigation management. Omikron Data Systems, Inc., Boca Raton, FL April 2008 – August 2013 Boutique Professional Services company providing targeted technology solutions for C-Level executives. CHIEF INFORMATION OFFICER

Omikron provides a full range of IT consulting services including project management, cloud-based strategies, networking, infrastructure, data center, security, software and project management, as well as providing licenses to our clients for cloud- based products such as phones, network management, help desk software, and storage.

After being spun off from its parent company, consulted with the newly created large, privately held aggregates and mining company assisting them to design and implement a complete IT organization. In this role I was the Director for the Project Management Office, managing all IT projects, planning and implementation for:

Accounting, HR, ERP and CRM, phone, and storage systems.

Organizational design and key management position definitions and staffing.

Back office and end-user support.

Chief Information Officer Services for Corrisoft (Aug. 2011 – Feb. 2013), a startup in Lexington, KY from product design to final product rollout.

Worked with the city of Philadelphia Water Department, Water Revenue Board and the Water Lab to replace and upgrade their city-wide call center and emergency services hotline with state-of-the-art management, software and telephony services.

Inventor of utility and technology patent enabling the uninterrupted ability to track and monitor assets globally.

Provide design and implementation services for enterprise-class cloud-based technology solutions for field services organizations encompassing business case development, technology migration plans, systems implementation and full environmental life cycle management.

Panattoni Development/Panattoni Construction, Sacramento, CA December 2005 – April 2008

$3.2B provider of real estate development and commercial construction services. CHIEF INFORMATION/TECHNOLOGY OFFICER

The purpose of this position was to create a captive stand-alone entity (Panattoni Technology Group, Inc.) that took IT assets from several closely held Panattoni companies into a single company to generate efficiencies of scale that were otherwise not available, and to reduce overhead costs while improving services provided.

Consolidated multiple Information Technology organizations into a single highly effective shared services and delivery group, and

Created a world-class network, systems and technology support team, and

Expanded the technology footprint into Europe, and

Opened call center and data center in the Netherlands, and

Opened offices in Poland, France, Italy, United Kingdom and Luxembourg. Jacobs Engineering, Pasadena, CA December 2000 – September 2005

$11.3B international provider of professional engineering, construction and construction management services. SENIOR VICE PRESIDENT AND CHIEF INFORMATION OFFICER Played key role as Senior Management Team member reporting to the Executive Vice President of Finance and directing traditional IT services, including successful implementing a global multi-million dollar Oracle ERP in 30+ countries, as well as the passing of General Computer Controls for Sarbanes-Oxley. Managed ~ 700 IT professionals in 30+ countries with hundreds of job sites globally. Oversaw $115M expense budget and $35M capital per year. Implemented Six Sigma practices for the Engineering group working for DoD, leading to the certification of one black belt and two green belts. Executive member of Merger and Acquisition team.

Additionally, lead several non-traditional IT services, including Operations Services (providing support to engineering and delivering revenue of $15M), Enterprise Services (developing, deploying and maintaining corporate and Engineering support applications with 110 developers across 6 countries) and Leveraged Procurement (providing infrastructure for leveraging commodity procurement across Jacobs globally).

Transformed IT organization, introducing service delivery model aligning the delivery of IT services/applications with business goals.

Created the Project Management Office reporting directly to the Office of the CIO. Aligned delivery of all projects into a single organization. PMO was responsible to ensure proper focus and resources for projects, detailed reporting, schedules and budgets and regular meetings with all principals involved to ensure not only project cohesiveness but also to ensure resolution for issues before they became complications.

Brought organization to world-class performance levels in all categories with 93% on-time project delivery, 18% reduction of IT costs and 30% decrease in capital spending.

Aligned business priorities with IT delivery within constraints of Jacob’s needs by establishing IT Governance Council to incorporate business requirements into the IT strategic planning process. Delivered 6 key global systems in 3 years

(Financials, Procurement, 2 Project Controls systems, Collaboration, and JNet) on time and within budget.

Consolidated 8 data centers globally (4 US, 3 Europe, 1 Asia) to 4 data centers; 2 in the US, 1 in Europe, 1 Asia).

Managed a global end-user environment of over 45,000 professionals, including all PC, laptop computers, mobile devices, servers, networks (WAN/LAN), and telecom environments at 99.99% uptime.

Created and maintained a robust security environment and infrastructure protecting company assets from unauthorized entry and access. This included integration with highly secure DoD and DoE system.

Created offshore development center with over 45 developers in Mumbai, reducing total operating costs associated with development by 40% yet increasing development resources by 300%.

Saved company 15%/year by negotiating global telecom agreement with British Telecom to establish a single company as telecom provider for voice, data, networking, wireless, cellular and all remaining services.

Developed world-class project collaboration environment (JPI) enabling project sharing across multiple continents, time zones, offices and engineering teams.

Eliminated $0.38/billable hour on 40M hours, reducing operating costs by nearly $16M/year.

Designed/implemented framework for integration of engineering system data from multiple sources (JIAF).

Designed/implemented structure for General Computer Controls under Sarbanes-Oxley 404 successfully.

Led development of $2.5M project for a global bulk procurement package for Jacobs managing $80M spend. Precision Response Corporation, Corporate Headquarters, Plantation, FL May 1999 – October 2000 Leader in call center and customer care providing services to clients, including American Express and AT&T. SENIOR VICE PRESIDENT AND CHIEF INFORMATION OFFICER As part of a management turnaround team directed all aspects of IT with ~ 600 IT employees in organizations with complex telecommunications systems linking call centers and creating custom applications to provide services for clients. Implemented multi-million-dollar Oracle ERP nationwide, and rolled out Salesforce.com to 50 sales professionals in the United States. Successfully positioned the company to be acquired by fully developing and enhancing infrastructure. Aegis Communication Group, Los Angeles, CA and Irving, TX November 1996 – April 1999 SENIOR VICE PRESIDENT AND CHIEF INFORMATION OFFICER As part of a management turnaround team directed all aspects of IT with ~ 450 IT employees in organizations with complex telecommunications systems linking call centers and creating custom applications to provide services for clients. Successfully positioned the company to be acquired by fully developing and enhancing infrastructure. Softbank Exposition and Conference Company, Foster City, CA July 1995 – October 1996 VICE PRESIDENT AND CHIEF INFORMATION OFFICER

Gap, Inc., San Francisco, CA June 1992 – June 1995 SENIOR DIRECTOR, NETWORK DESIGN AND ENGINEERING

Omikron Data Systems, Inc., Atlanta, GA November 1986 – May 1992 Peat, Marwick & Mitchell, Houston, TX September 1984 – September 1986 Education: BA, Mathematics, Michigan State University, East Lansing, MI Licenses – Real Estate: California BRE #: 01976693, and Florida DBPR #: SL3338013 Honors: Kentucky Colonel, awarded January 2012

Patent: #8,682,356 (Method and system of electronic monitoring)

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