Customer Service Administrative Assistant

Chelsea Washington

***** **** ** *** *** Houston, TX 77064 * Home: 281-***-**** * ***********@*****.*** Objective: An organized, efficient, and highly skilled office administrator and accounting student seeking a position where I can exercise my skills for the benefit of the company. The relevant position will allow me to advance my career and continue to grow professionally, it will also provide high-level administrative support while allowing me to continue exercising my knowledge in administrative procedures, duties, and policies.

Education

Lone Star College Cy-Fair, Cypress, TX Graduated, May 9, 2015 Associate of Art – Business Accounting

University of Houston-downtown, Houston TX currently enrolled, Anticipated Graduation Date - December, 2017 Bachelor in Business – Accounting

Work History

Sr. Administrative Assistant 07/2014 – Current

Dan Martinez & Associates, L. L. C Houston, TX

Provide professional and timely service to clients and to internal personnel this includes preparing invoices, compiling data, conducting research, answering phones and directing them to the appropriate personnel, greeting office visitors, distributing mail, planning and preparation of daily activities, ordering and monitoring of office supplies, filing, organizing, assisting with travel arrangements and expense reports and personnel related administration duties, support sales and audit groups’ activities. This includes data entry, scanning and copying documents, creating PowerPoint presentations, correspondences, plan and schedule meetings and training events as requested. I also intern in the audit department, where my duties include preparing schedules, reconciling bank statements, obtaining financial statements and documentation of business transaction from the client or by an accounting information system such as SAP or Quickbooks. In addition, analyze client financial statements and transactions to properly trace back questionable transactions to ensure the company’s business processes and internal controls are effective and adhering to accounting standards, laws, policies, and rules. Knowledge of tax laws, procedures, and administrative processes and procedures is essential.

Sr. Administrative Assistant 1/2013 – 07/2014

Alliantgroup, L.P. Houston, TX

As an experienced Administrative Assistant, my daily tasks include the coordination and managing of calendars to insure an efficient, productive day without conflicts. I also conducted research, compiled, and prepared reports, manuals, correspondence, or other information requested such as PowerPoint presentations, Excel spreadsheets, and pivot tables, SAP invoices, purchase orders, and work orders, as well as utilize QuickBooks for financial reports. I was effective, efficient, and dependable in monitoring and prioritizing of deadlines and milestones. Having experience in these areas, minimized problems, provided backup support to managers, and proactively solved daily challenges. Other tasks included printing, copying, and faxing. Knowledge in rules and laws for the Research and Development credit and 179D deduction, as well administrative procedures and rules is essential.

Clerical/Administrative 12/2010 to 1/2013

Men's Warehouse Houston, TX

My duties as a tuxedo reservations clerk included handling and careful monitoring of reservations, maintaining records, and monitoring inventory levels. Trends had to be monitored, analyzed, and documented. Knowledge of principles and processes for providing customer and personal services this includes assessment of customer needs, meeting quality standards for services, and evaluation of customer satisfaction, proactively resolving issues pertaining to our retail stores, effectively utilizing interpersonal and communication skills, minimizing issues, entering data, meeting or exceeding quantitative matrices. Other duties included cross training, copying, faxing, emailing, answering phones, scheduling, and managing calendars. Customer Service Lead 01/2005 to 11/2010

Time Warner Cable San Antonio, TX

As a team leader, my duties included resolving escalated issues, which were routed from floor representatives. In addition, team and individual meetings were held to evaluate progress, discuss performance, and provide developmental coaching on next steps such as make improvements or take corrective action. Monitoring inbound customer service calls to ensure adherence to quality standards, procedures, and rules. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Having a great attitude, patience, empathy, active listening skills, and a calm composure is essential. Receptionist/Administrator 05/2002 to 11/2004

Forum SPD Technology San Antonio, TX

My tasks as a receptionist/admin include answering incoming calls and directing them to the correct person, handling of incoming and outgoing mail, greeting office guest, assisting customer service with orders. Analyze inventory reports, vendor reports, monthly and annual stock reports. Utilized Microsoft office by, managing calendars, scheduling and prioritizing meetings, adding contacts, creating presentations, and correspondence. In addition, other duties included data entry, setting up conference calls, updating and printing reports, coordinate travel arrangements, prepare and submit expense reports, conduct research, compile data, copy, file, fax and maintain documents. Skills and Knowledge: Word Processing, SAP, 50 WPM, Advanced Excel spreadsheet functions, Microsoft Power Point, Microsoft outlook, Quickbooks, as well as understanding the use of office equipment and supplies. Assets: Quick learner, dependable, hardworking, proactive, detail oriented, active listening skills, a team player with effective interpersonal and communication skills