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Customer Service Representative

Location:
Guelph, Ontario, Canada
Posted:
June 02, 2017

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Resume:

Katelyn Frith

** *’Connor Lane, Guelph, ON Phone: 519-***-**** E-mail: ac0m0z@r.postjobfree.com

Education

BACHELOR OF COMMERCE (MKMN) APRIL 2017 UNIVERSITY OF GUELPH Marketing Management

cGPA 80.15%

Summary of Qualifications/Achievements

Strong Customer Service Skills

Effectively manages and coaches a team of 30+ colleagues at Zehrs Markets

Excellent communication skills

Strong working knowledge of Microsoft Suites, and various social media outlets

Works seamlessly in both individual and team environments

Achieved over 95% in all Marketing Analytics courses at the University of Guelph Experience

FRONT-END SUPERVISOR/CASH OFFICE CLERK ZEHRS MARKETS MAY 2015-PRESENT

Excellent customer service skills.

Able to build strong relationships with clients, increasing customer retention

Strong management and leadership skills crucial to building relationships with a staff of 30+ colleagues

Trained new colleagues

Able to rectify customer complaints and/or problems in an effective, professional manner

Complete cash deposits, payroll, electronic deposits, and employee pay adjustments CASHIER/CUSTOMER SERVICE REPRESENTATIVE ZEHRS MARKETS JANUARY 2014-MAY 2015

Initial point-of-contact with clients

Processed customer transactions, including purchases, returns, and lottery sales BARN MANAGER CHESTNUT HILL FARM DECEMBER 2011-DECEMBER 2013

Provided exemplary client service with focus on client satisfaction and retention

Consulted with veterinarians and other equine professionals; relayed the necessary information to clients

Close attention to detail required in monitoring each horse for any injuries and/or subtle behavioral changes that could indicate illness. Liaise with owners and equine professionals as necessary



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