Katelyn Frith
** *’Connor Lane, Guelph, ON Phone: 519-***-**** E-mail: ac0m0z@r.postjobfree.com
Education
BACHELOR OF COMMERCE (MKMN) APRIL 2017 UNIVERSITY OF GUELPH Marketing Management
cGPA 80.15%
Summary of Qualifications/Achievements
Strong Customer Service Skills
Effectively manages and coaches a team of 30+ colleagues at Zehrs Markets
Excellent communication skills
Strong working knowledge of Microsoft Suites, and various social media outlets
Works seamlessly in both individual and team environments
Achieved over 95% in all Marketing Analytics courses at the University of Guelph Experience
FRONT-END SUPERVISOR/CASH OFFICE CLERK ZEHRS MARKETS MAY 2015-PRESENT
Excellent customer service skills.
Able to build strong relationships with clients, increasing customer retention
Strong management and leadership skills crucial to building relationships with a staff of 30+ colleagues
Trained new colleagues
Able to rectify customer complaints and/or problems in an effective, professional manner
Complete cash deposits, payroll, electronic deposits, and employee pay adjustments CASHIER/CUSTOMER SERVICE REPRESENTATIVE ZEHRS MARKETS JANUARY 2014-MAY 2015
Initial point-of-contact with clients
Processed customer transactions, including purchases, returns, and lottery sales BARN MANAGER CHESTNUT HILL FARM DECEMBER 2011-DECEMBER 2013
Provided exemplary client service with focus on client satisfaction and retention
Consulted with veterinarians and other equine professionals; relayed the necessary information to clients
Close attention to detail required in monitoring each horse for any injuries and/or subtle behavioral changes that could indicate illness. Liaise with owners and equine professionals as necessary