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Customer Service Engineering

Location:
Rancho Cucamonga, CA
Posted:
June 01, 2017

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Resume:

SAMY M. KHATTAB ***** *th St., Rancho Cucamonga, CA 91730 ● 909-***-**** ●ac0lyw@r.postjobfree.com

Motivated, creative and resourceful Electrical Engineer with background in electronics and telecommunication. Desire to expand skills and experience by taking a challenging position in the engineering field and applying technical and personal abilities to their best use. EDUCATION

California State University, Fullerton Fullerton, CA Master of Science in Electrical Engineering Emphasis: Electronics & Circuit Theory May 2017 Courses: Satellite Communication, Low Power Digital IC Design, Fiber Optics & Electro Magnetic Communication VLSI Nano Technology, Power Analysis, Antenna for Wireless Communication Arab Academy for Science, Technology & Maritime Transport Cairo, Egypt Bachelor of Science, Electronics & Communication Engineering July 2010 Courses: Mobile Communication, Satellite Communication, Digital Signal Processing Micro-Electromechanical Systems (MEMS) Digital VLSI Design, Low Power IC Design, Microelectronic Circuits, Antenna’s Engineering TECHNICAL SKILLS

Certification: Cisco Certified Network Associate (CCNA) Operating Systems: Windows, Linux, MAC

Applications: Hspice, Pspice, FPGA Advantage, Microwind, MATLAB OrCAD, AutoCAD Electrical, Zeland Network Protocols: TCP/IP, RIP, EIGRP, BGP, OSPF, DHCP, ISDN, PPPoE, T1, VPN PROFESSIONAL EXPERIENCE

Macy’s Inc. Rancho Cucamonga, CA March 2016 - Present Sales Associate

Worked Individually and in a team environment to provide high quality customer service

Efficiently processed transactions within busy, fast-paced retail environment

Operated cash register, scanners and computers to itemize and total customer purchases

Assisted with store stocking, floor-sets and opening/closing procedures

Received a “Magical” award for demonstrating excellent service and people skills Relocated to USA & joined Electrical Engineering Graduate Program December 2014 – May 2017 Envoy General Trading & Contracting Co Kuwait City, Kuwait January 2011-November 2013 Network Administrator

Worked with partner companies such as Uniphone and AT&T to obtain IVR and Telephone Systems

Fulfilled administrative responsibilities and supplied call provision and specialist IT & Telecommunication network services for clients such as:

Kuwait Stock Exchange Market:

o Recommended design changes for network systems that included router, switch, and firewall configuration

o Provided Network Support on Routing protocols such RIP, RIPv2, EIGRP, and EIGRP2 o Configured CISCO switches and telephone systems including IVR system o Applied information from engineering manuals and interpreted complex network schematics o Performed Engineering Failure Analysis to mitigate repetitive hardware issues o Provided strong analytical skills in troubleshooting bugs in Cisco IOS software using program dumps and crash files, then provided engineering report to lead engineer Ooredoo Group (Formerly known as Wataniya Telecom): o Led a team of six technicians on planning and implementing the installation of a call center system o Installed and maintained GSM gateways, switches and call center system o Provided system training for a team of 20 customer service agents and their supervisors VOLUNTEER EXPERIENCE

Egyptian Food Bank Cairo, Egypt 2005-2009

Sorted through donated food items, organized stock, and create pallets for shipment, participate in annual food drive



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