Brent Noel Nelson

**** ***** ****** *****

Minneapolis, Minnesota 55412

612-***-****

ac0lxq@r.postjobfree.com

SUMMARY

Business development and process/product improvement leader with extensive experience creating and executing strategies to maximize and deepen client relationships with a dedicated focus on process improvement and product development. Highly analytical thinker with demonstrated talent for identifying, scrutinizing, and improving products and complex work processes.

Specific areas of expertise include:

Project and Client Management

Product and Process Refinement

Financial Analysis

Client Marketing and Communications

Quality Methodology

Cross Functional Team Management

PROFESSIONAL EXPERIENCE

AMERICAN EXPRESS, Minneapolis, MN 2014 to Present

Multinational Manager Account Development

Responsible for maintaining and developing professional relationships with assigned portfolio of multinational corporate clients. Engaged in providing strategic consultative services on American Express products and industry knowledge to multiple levels of assigned clients ranging from Finance, Procurement, Treasury, and Executive Management (including C-Suite).

Developed global portfolio in 2016 increasing charge volume 3.5% YoY ($233M) while successfully retaining and expanding relationship with two at risk clients by 10% YoY ($9M).

Successfully partnered with Business Development to launch four new global card programs in 15 countries representing $140M in charge volume between 2015-2017. Documented success in managing cross functional relationships in North and South America, Europe, and Asia.

Key team member of product team responsible for developing proprietary business intelligence solution used by 300+ employees. Identified and piloted specific enhancements related to business alerts and expanded Dunn & Bradstreet client searches. Tool responsible for reduction of client attrition by 5% and $400M+ in charge volume expansion opportunities in 2017.

U.S. BANK, Minneapolis MN 2010-2014

Assistant Vice President Relationship Management Corporate Payment Systems

Responsible for developing professional relationships with existing U.S. Bank Corporate Payment Systems clients to increase market penetration, improve profitability, cross sell U.S. Bank products and services, and enhance U.S. Bank’s image to develop opportunities for new and additional business.

Successfully developed Corporate Payment Systems portfolio in 2012 and 2013 exceeding growth targets by 3.5% achieving total volume of $750M and total revenue for U.S. Bank of $7M+.

Exceeded 2013 U.S. Bank Program Optimization targets by 50% representing $15M in additional volume and $300K additional revenue for U.S. Bank .

Successfully re-signed three large US. Bank Commercial Market clients in 2013- 2014 representing $220M in annual volume and $2M in annual revenue .

Promoted to Team Lead in 2013, responsible for mentoring, training, and skill development for four individuals on the commercial market team.

GE MONEY St. Paul, Minnesota 2004 – 2009

Client Services Manager

Managed credit card and installment loan programs, including program and product development; client origination and acquisition; merchant enrollment, training, and activation; client reporting and analysis; and cardholder acquisition and activation.

Co-led initiative to develop strategy for penetrating Home Improvement/Outdoor Living market via inside and outside sales team. Grew volume from $4M to $31M in one year, exceeding 650% of plan.

Led LEAN Six Sigma sub-team to redesign dealer enrollment process to minimize activation delays. Reduced average enrollment time from 7 to 1.5 days (79% decrease), creating $18M in incremental sales volume per year.

Co-led team to develop strategy and products to penetrate kitchen and bath remodeling markets, representing an incremental $15M in funded volume throughout 2008.

Partnered with business development team to close national relationship deals. Responsibilities included proposal development, client presentations, and program launch. Incremental sales volume generated by new clients exceeded $100 million.

GE COMMERCIAL FINANCE–

FLEET SERVICES, Eden Prairie, Minnesota 1994 – 2004

Fleet Specialist II (1998-2004)

Fleet Specialist I (1997–1998)

Driver Call Center Representative (1995-1997)

Customer Group Coordinator (1994-1995)

EDUCATION

Concordia University, St. Paul, Minnesota 2008

Bachelor of Arts, Marketing Management -- High Honors (Summa Cum Laude)

SKILLS AND CERTIFICATIONS

Six Sigma Quality Black Belt Certification 2000

PHILANTHROPIC/COMMUNITY ACTIVITIES

Board President: Hope House of St Croix Valley Stillwater, Minnesota 2009 - Present

Hope House of St Croix Valley provides non-judgmental housing and compassionate dignified care to people living with HIV/AIDS.

Board Treasurer: Mile in My Shoes 2015 – Present

Mile in My Shoes is a Minneapolis based running program centered on building community and creating lifelong runners for people experiencing homelessness.

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