Information Systems Design

*** ** **** ****** 816-***-****

Oak Grove, MO ***75 *******@*****.***

Debby Russell

Education:

University of Central Missouri

Bachelor of Business Administration Major: Computer Information Systems - 1982

Masters – Grades 9 – 12 Business & Technology - 2007

Credentials

Oracle CRM On Demand Certified Implementation Specialist ver. 17, 18, 19

Salesforce

Employment Experience:

City University of Seattle, Seattle WA August 2014 - December 2016

Functional / Technical Architect – Administration

Maintaining CRMoD

Application Customization

User access and role management

Loading and cleaning of data

Configuring and maintain workflows

Analytics/Custom reports creation/modification

Working with Integration Events

Configuring web services

End-user training development and execution

Provides guidance and mentoring to other team members

Translate the business requirements and successfully develop solutions

Set up and Maintain CRM SMS

Boeing (BCLT) Renton, WA July 2013 - June 2014

Functional / Technical Architect – Administration

Build CRMoD multiple environments and Web Services (CTE Trailing and Leading) – Staging – and Production

Develop and maintain relationships within Oracle Sales and Support staff.

Reports and analytics requirements gathering, design, manage timelines with off-shore development (when required), implement, and test with end users for sign off.

Mapping of data fields and provide data cleansing

Perform configurations to meet best practice and produce associated documentation per AIM/OUM methodology

Produce MD-050/MD-070 for system configuration for CRM On Demand, Oracle EBS Order Management, and 11.1 Lead to Order PIP integration

Perform testing and assist client with the implementation of all CRM On Demand configurations and setups.

Design and create custom objects, fields, layouts, and reports.

Design workflows, implement, and test.

Create field layouts to allow 4-6 decimal places, as required by business users.

Create and maintain user accounts and roles.

Integration with SOA (CRM On Demand/Oracle EBS setups & integration)

Integration with WSDL utilizing JAVA/Cold Fusion to external servers for data manipulation. (CRM On Demand setups & integration)

Design, Develop, and implement analytic’s and reporting.(185 reports and dashboards)

Integrated Enterprise Solutions (IES) - Omaha, NE February 2012 - June 2013

Functional / Technical Consultant – Administration

Convert from Salesforce.com and import to CRM on Demand

Map all data fields and cleanse duplicates

Perform configurations as specified and produce documentation per AIM methodology

Create custom objects, fields, layouts, and reports

Setup workflows & test

Create and maintain user accounts and roles

Salesforce.com Admin

Salesforce.com user training

Salesforce.com created and maintain user accounts and roles

BDA – Woodinville WA September 2011 - February 2012

Functional Consultant – Administrator

Perform configurations as specified and produce documentation per AIM methodology

Produce MD-050 for system configuration for CRM On Demand

Assist in development of the MD-070 and work with the technical lead

Perform testing and assist client with the implementation of all CRM On Demand configurations and setups

Create custom objects, fields, layouts, and reports

Setup workflows & test

Build royalty calculations with Expression builder & test with client

Change field layouts to allow 4-6 decimal places, as required

Create and maintain user accounts and roles

Integration with SOA via PIP integration (CRM On Demand setups & integration)

Lexingston R-V School District, Lexington MO August 2004 - May 2007

Synergistic & Technology Instructor

Author and receive grants for sixth grade educational assistance

Created and prepared lesson plans for Webmaster club supported by the school district

Created and prepare lesson plans on design classes in technology

Create and prepare lesson plans for the Professional Development Committee

Support and maintain systems and computer labs

Netware Network Administrator

HTML & JAVA integration with lesson plans and integration with applications

Odessa R-VII School District, Odessa, MO August 1997 - May 2004

Lead the Technology Board

District Webmaster

Trained staff & conducted training sessions on SIS (School Information Systems)

Support Follett (software) for the district library

Setup, maintain, & install systems in two school districts

Plan and execute backup and restore plans for network systems

Design lesson plans and training classes for educational staff

Design lesson plans for students on web design & implementation

Provide reviews and suggest the best solutions as per the requirement

Create curriculum, train other trainers, and conduct classes

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