Customer Service Manager

Highly motivated administrative professional with experience in supervising and overseeing staff in diverse industries. Resourceful assistant with proficiency in both oral and written communications who is adept at organizing, planning and handling all administrative office functions.

Education

Strayer University

Master’s Degree in Public Administration

Completed: June 2013

CORE SKILLS AND KNOWLEDGE

Communication Skills Organization and Planning Customer Service Scheduling and Time Management

Detailed Oriented Conflict Resolution Resource Optimization Group Facilitation

Training & Supervision Accounts Payable Problem Analysis & Reporting Office Management

Technical proficiencies includes MS Office: Word, Excel, PowerPoint

Professional Development: Office Management, New Hire Orientation and Planning, Account Receivables

Volunteer Experience: Leasing Consultation

Professional Experience

A Child’s Heart August 2016-Present

Director/Daycare Assistant Rock Hill, SC

Contributes to quality control by reviewing documentation for accuracy and adherence to Walmart business rules

Validating accuracy of data received, adhering to legal and regulatory requirements to ensure compliance

Notifying management of quality issues or concerns

Identifying data trends and system, process issues, and communicates to stakeholders

Sharing process improvement suggestions, and performing quality checks of documents processed

Expedited Driveway September 2009-October 2015

Office Manager Rock Hill, SC

Performed general clerical work and oversaw processing of daily office duties

Managed new hire processes for contractors and ensured all documents for drug testing were updated

Performed monthly and daily budgeting tasks in company appointed database

Managed account receivable tasks to verify accurate processing of payments sent out via mail and/or email

Liener Healthcare December 2005-February 2008

Packer Fort Mill, SC

Managed and maintained accurate detailed reports of order assembly

Monitored production line at each stage to decrease opportunities for product defects

Examined and inspected containers of products to ensure accurate packaging for clients

Carolina Crossing Apartment February 2016-June 2016

Leasing Consultation Rock Hill, SC

Greeted potential clients in a professional manner and asked pertinent questions relating to application processes

Documented all telephone and in-person communications on appropriate forms

Filed guest cards and maintained documents according to established procedures

Inspected models and available “market ready” units and communicated related service needs to property manager

Ensured potential clients completed applications in entirety and secured deposits in accordance with company procedures and Fair Housing requirements

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