Operations Manager
Resume:
BERNARDO CORPUS
SAN ANTONIO, TX 78229
**************@*****.***
OPERATIONS MANAGER
A well respected operations manager with experience in leading, educating & training, program development, and support. I am a proven leader with organizational skills and attention to detail. Flexible and open to new ideas and capable of managing multiple responsibilities in a fast paced environment.
PROFESSIONAL EXPERIENCE
Rod Robertson Enterprises,
San Antonio, TX
August 2012 to April 2017
Texas District Manager
Planned, promoted, and coordinated the operations for Rod Robertson Enterprises by formulating policies, managing highly complex daily operations by planning the use of materials and human resources at senior-level management.
Responsible for the overall planning, implementation, coordination, evaluation, managing, and overseeing of contracts, programs, and operations for all five Texas facilities which helped increase productivity by over 50%.
Obtained advanced comprehensive knowledge of all proposed federal and county laws and program policies & established effective partnership and working relationship and communications with staff and other internal & external stakeholders.
Stay abreast of local, state, and federal laws and regulations relevant to all contracts and interpreted technical guidance, issues, and concerns expressed by city, state, and federal officials, staff, media and public.
Coordinated and lead executive level meetings with agency divisions such as US Customs & Border Protection Agency and the US Marshal are to review and improved business outcomes.
Ability to analyze complex issues and develop plans for preventing problems.
Evaluate the financial aspects of product development, such as budgets, expenditures, cost estimates for bid proposals, research and development appropriations, or return-on- investment and profit-loss projections.
Implement and administered highly complicated and technical government policies and translated it into clear and concise documents or presentations.
Program management decisions impacting operations to meet highly complex federal and state initiatives and meet company’s vision, strategy, and goals.
Skilled in synthesizing, analyzing, and creating and presenting professional executive level reporting.
Lead staff and motivate them to obtain a standard of excellence in their work and to foster an environment of continuous improvement.
Developed, directed, and implemented a L.E.A.R.N. training program that helped increase staff customer service skills by 60%.
Collaborated with local recruiters and staffing agencies to locate new talent to hire.
Evaluate and assess levels of performance, employee feed logs, disciplinary actions, and performance appraisal.
Created and conducted interviews by evaluating, selecting, and hiring personnel meeting job requirements rapidly increasing productivity and quality.
Managed company fiscal issues relating to contracts and budgeting.
C2 Global/Workforce
Edinburg, TX
April 2010 to August 2012
Lead Counselor
Lead and managed an average case load of up to 60 clients and worked closely with the attorney general to assist NCP and CHOICES participants with employment for child support.
Responsible for program specific initiatives related to the operation of statewide programs including Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Noncustodial Parent Choices (NCP) & the Office of the Attorney General
(OAG) programs.
Worked through Texas Workforce Commission and the Office of the Attorney General (OAG) child support local units and Associate Judges for the county of Hidalgo.
Attended court hearings and prepared testimony and presentations for program candidates which assisted in the judge’s ruling.
Exercised sound judgment in making critical advanced technical and consultative decisions for CHOICE’S program.
Excellent problem-solving skills and identified and resolved inconsistencies within the company.
Worked under limited supervision, with considerable latitude for the use of initiative and independent judgment.
Oversaw the implementation of the Noncustodial Parent Choices (NCP Choices) program.
Seized the opportunity to do important work making positive difference in the lives of Texans.
Managed, communicated and collaborated with multiple-agencies, local and state level projects partners, to implement the NCP Choices program designed to improve employment and child support payment outcomes for low-income non-custodial parents.
Developed programs, presentations, and material for NCP-participants to assist them meet the program’s requirements.
Analyzed program-related data and prepared progress reports.
Disseminated best practices to program partners for better results.
Reviewed and evaluated NCP Choices service delivery methods, inter-agency collaboration, outcomes, and trends to identify gaps in resources or areas of concern.
Developed reports and plans of action that effectively analyzed, interpreted, provided recommendations.
Gold Stash For Cash, McAllen, TX September 2009 to April 2010 Team Lead
Lead team supervisor responsible in achieving continues growth in the lower Rio Grande Valley with one of the leading gold and silver purchasers in the country highly endorsed by national spokesperson Dave Ramsey.
Marketed with various TV and radio stations including local newspapers in efforts to better market events.
Ability to prioritize time and manage multiple project deadlines.
Utilize selling skills to purchase items and was responsible for the safe keeping of large sums of cash, gold and silver items worth $40,000 to $50,000.
Made ethical managerial decisions that benefited the company.
Kept track of the stock market and made decisions and approvals based on exchange.
Approved large purchases and provided status and market price ranking reports to corporate management.
Recommended and implemented improvements to resolve technical problems and improve program performance.
Recommend strategy plans and methods for effective and efficient utilization of resources.
Ability to develop work plans and organize work.
Conducted quantitative analysis, surveys, interview, research, and operational testing to summarize findings and provide accurate reports to senior management.
Communicated effectively orally and in writing and presented information publicly.
Coordinated activities of exchange and compiled records pertaining to ordering, receiving, storing, issuing and shipping materials, supplies and equipment.
T-Mobile USA Inc.
Mission, TX
October 2004 to July 2009
Resource Planner/CSR
Enhanced the customer’s experience with excellent service using common sense, flexibility, issues solving, and great recovery which reciprocated in long lasting customer loyalty.
Resolved customer complaints and de-escalated callers with tactful friendly service.
Provided excellent customer service internally and externally.
Skilled in using a computer for word-processing and data entry/retrieval, including use of databases, spreadsheets, internet-based applications, and word processing software.
Analyzed call volume and call control and re-routed calls to maintain even level of call volume.
Skilled in exercised sound judgment and effective decision making.
Recommended and implemented improvements to resolve technical problems and improve program performance.
Planned, assigned, and supervised the work of others.
Responsible for improvement of customer service at all levels off business in the company.
Worked cooperatively with others in a professional office environment.
Handled stressful situations professionally and tactfully.
Made logical and ethical decisions that would impact the company positively and financially.
EDUCATION AND TRAINING
Bachelors of Communications; TV and media. 2009
University of Texas Pan American
Edinburg, TX
Government Clearance
Complete and cleared Government Background Investigation Requirements Determination (BIRD) for clearance performed in 2015 set by the Enterprise Service, OFAM; US Customs and Border Protection.
Languages
Fluent in English and Spanish (speech & writing)
Military
United States Navy; Honorable Discharge
Served on board USS Independence as an aviation technician Stationed in Atsugi, Japan
Computer Skills & Programs
Type 54 words a minute, Proficient with Macs and PCs, Paylocity program, COLTS program, Work in Texas website, Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher, Project) Vision. Editing programs Final Cut (Mac), CS3 and CS4 (Windows), Photoshop, Sound Track Pro.
References:
William Brown (Chief, Seized & Forfeiture Property CBP)
*******.*.*****@***.***.***
Victor Wilson (Occupational Therapist)
*******@*****.***
Nathan Henderson (District Manager)
********@*****.***
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