Customer Service Human Resource

RACHEL GONZALES

Humble, TX ***** 832-***-**** **********@*******.***

OBJECTIVE

To obtain a full-time position utilizing my exceptional organizational and communication skills to make a positive contribution to the organization

HIGHLIGHTS

Microsoft Excel Filing/Editing

Microsoft Word Knowledge of Office Procedures

Microsoft Outlook Telephone Skills

Strong Organizational Skills Detail Oriented

Good Time Management Customer Service Skills

Accounts Receivable Type 50/WPM

EXPERIENCE

February 2015-Current ART Foot Massage

RECEPTIONIST

Updated Appointment Calendars and Scheduled Appointments

Developed, Maintained, and Strengthened Customer Relationships

Assisted Customers with Inquiries and Resolved Potential Customer Service Issues

Copied, Faxed, and Filed Receipts and Documents

May 2012-November 2014 Varel Oil & Gas Drill Bits

HUMAN RESOURCE ASSISTANT

Scheduled Meetings and Interviews

Organized and Maintained Employee Files

Managed and Placed Orders for Office Supplies Inventory

Assisted with Payroll by Collecting Time and Attendance Records

Faxed and Shipped Documents and Equipment

Assisted in Hiring Process for New Employees by Administering and Scoring Test

Submitted Weekly Data Reports by Assembling, Preparing, and Analyzing Data

Maintained Technical Knowledge by Attending Educational Workshops, Reviewing Publication

January 2010-April 2012 Houston Fertility Institute

FRONT OFFICE COORDINATOR

Maintained Patient Accounts by Obtaining, Recording, and Updating Personal and Financial Information

Controlled Credit Extended to Patients by Filing, Collecting, and Expediting Third Party Claims

Protected Patient Rights by Maintaining Confidentiality of Personal and Financial Information

Maintained Operations by Following Clinic Policies and Procedures, Reporting Needed Changes

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