Manager Project

Thomas Zaucha

*** *. ********** **.

Mount Prospect, IL 60056

224-***-****, ******@*****.***

Strategic, tactical, and technical technology driver, program/project manager, and operations executive. Leadership of internal engineering teams and client relations for infrastructure, business software, cloud deployments and services, managed technical services, migrations, and power installs and upgrades.

Dedication, identification, and communication with senior level clients, program and multiple project teams, and tactical work forces. Hold teams and self-accountable for scope, schedule, and budget performance and client satisfaction. Develop internal confidence in the integrity of solutions.

Analyses and engagement for client solutions to meet future IT goals based on empirics and broad knowledge of vendor products, KPIs, and performance standards. Enterprise data centers, unified communications, applications, IaaS SaaS, and PaaS, cloud, and financial management of operations.

Leadership of and engagement with internal and vendor technical colleagues for 24x7x365 delivery of high reliability and availability of new systems, mission-critical infrastructure, and service operations. Enjoy fast-paced environments with bona fide dedication to excellence, growth, and client satisfaction.

IOT-based asset management and control systems, complex enterprise DCIM software, CMDBs, client KPIs and metrics, network communications, physical security, DR/BR/BCP operations, ITIL/ITSM best practices, and server controls. Strong sense of responsibility to meet business goals via IT systems.

Highly responsive technical leader. Ability to gain confidence and expand business by exceeding client expectations. Proven collaborative, supportive, and comfortable team player within a full range of client engagements. Work comfortably in most any industry, motivating staff, and management leadership of knowledge workers. Mastery of MS Office, Project, Visio, and SharePoint among tools and techniques.

Experience

Verizon Professional Services 10/2016 – 6/2017

Senior Project Manager

Tactical and strategic program and project management and leadership as part of a professional services team for multiple IT infrastructure projects serving PMOs, technical Directors, senior Architects and Engineers. Lead strategist for direct client interface, and leadership field teams delivering modern high reliability solutions, simultaneously, for up to remote 55 sites.

Solutions and Sales lead delivery manager for new clients, from RFP development thru final project documentation, QA testing and verification, and vendor punch lists.

Johnson Controls, Kaiser Permanente, Froedtert Health Systems 10/2015 – 9/2016

Infrastructure Consultant, Program and Project Manager

Project management of infrastructure and large software rollouts based on SDLC methodologies. Developed and implemented incident-problem-change management systems on enterprise scale, tied to IT asset management and finance to gain control of investments and plan future project spending.

Consultant for ITSM and data centers for key functional system areas of this deployment for custom integration custom tools Salesforce and ServiceNow. Led multiple financial best practices and process improvement initiatives for hardware and software pricing structures to enable fine-structure budgeting.

Hospira 1/2014 – 10/2015

Director, Infrastructure and Compliance Operations

Global management for 6 data centers including DCIM, CMDBs, IT service operations, and change control. Served 8 plants, 75 labs, and 20 offices. Daily IT operations leader of for client servers, storage, metrics, vendors SLAs, and SOX compliance.

Supported 15,000 users, 1,200 servers, and 500Pb of storage. Consolidated three data centers and directed networks, project and program managers in analyses, performance, KPIs, and training. Line manager for 40 employees supported by 185 contract employees. Led crisis response teams Implemented global upgrade of ITSM solutions, expanded networks and upgrades of desktops, systematic improvements of infrastructure, data security support, and root cause analyses.

Data Center Management Corp. 12/2008 – 10/2015

Principal Consultant, Engagement and Project Manager

IT infrastructure and operations consulting, vendor management, and IT internal consultant overseeing delivery of data centers, networks, and IOT. Space design construction manager for power and cooling systems, fire detection and suppression, access security control systems, and DCIM management Researched and custom-developed advanced space control and compliance assurance programs.

Lead consultant for planning, delivery, and migration into two new $1b+ data centers for global bank. This included converged infrastructure, networks, mass storage, hybrid cloud, and VoIP. Streamlined IT infrastructure and application platforms for food industry mergers and acquisitions, logistics industry IT efficiency efficient infrastructure, and defense firm to virtualize servers and upgrade secure networks. Implemented new ITSM solutions and CMDBs, wrote detailed program analyses, redesigned delivery, vendor SLAs and KPIs, and led technical development and execution of technology migrations.

IBM Global Technology Services 11/2005 – 12/2008

Engagement Manager

Critical site consultant, systems lead, program design and delivery manager, and ITSM lead for strategic, and operational delivery to large and md-market clients. Space management, power, cooling, access security, environmental control. Technical sales consultant and closer on numerous large deals.

Strategic architect and tactical program lead consultant for technology migrations for a large railroad and a retail firm to upgrade data center and fully utilize infrastructures. Reliability and availability and DCIM for frames, midrange, supercomputer, and server and storage arrays, and specialized networks.

CS Technology 3/2001 – 10/2005

Principal Consultant

Lead Technology and Infrastructure Consultant for selection and management of IT delivery vendors, Responsible to IT and business leaders for technology infrastructure of new $400m bank technology center, $25m of new infrastructure for law firms, and $60m for a hospitality HQ high rise.

Consulted to mid-size law firms, banks and investment firms, and ran vendor selection and project management teams. Client technical and functional business analyses, solution research and design, IT architecture and network program delivery. Led complete development and coordinated delivery of a number of new ITIL/ITSM service operations and SLAs, implementation of new and upgraded CMDBs, VoIP programs, and wireless infrastructure.

Amazon.com 11/1998 – 3/2001

Global Data Center Manager

New site development, construction, and management to aggressively expand global IT infrastructure and service operations. Included 20K SF data center and NOC, 100K SF data center and NOC, and 15 domestic and international data centers supporting order processing and call centers. Technology migrations and expansions to new sites from initial planning thru final delivery, 24x7x365 point person for high availability infrastructure and DR/BR/BCP.

Line manager for advanced data center engineering, power, cooling, fire detection and suppression, security, rack and stack control, service contracts and specs, installation, maintenance, and high-speed cabling. Expanded systems base from 1,000 to 12,000 servers. Asset, security, and risk management for IT infrastructure, controls, and maintenance.

Education and Certifications

BA, Mathematics and Exact Sciences, University of Chicago. Laureate to Lincoln Academy of Illinois.

Energy Professional of the Year, Association of Energy Engineers. Certified Energy Manager.

ITIL Foundations v3 and Project Management Professional Certifications.

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