Computer Science Professional Experience

Juliet G. Palacio

*** ***** ****** ****** ****, NJ 07304

Contact #: 201-***-****

E-mail: *************@*****.***

PROFESSIONAL EXPERIENCE:

THOMSON REUTERS, NEW YORK, NY 01/2013 – present

Portfolio Reporting Specialist

Resolve daily client portfolio reconciliation issues and general client content queries

Gather, analyze and develop the data feed flow via Direct Analytics Tool product to meet the clients expectation

Actively monitor and escalate problems using defined escalation procedures.

Evaluate, process and test portfolio security data using proprietary tools to ensure data integrity, and on-time delivery

Establish/Document operational efficiencies in Portfolio Integration workflow

Ensure the batch reports run successfully and on-time delivery at its scheduled time

Participate in migration to our legacy product and change management activities including QA testing, documentation, and deployment of applications.

Create custom template base on client request or need

Work collaboratively with developers, Product leads and IT Team to develop necessary enhancements or migrations

Provide support and troubleshooting for incidents or problems occurring within the automation and FTP environment

Work with programmers and software quality analysts in coordinating, implementing, and testing new processing in the test and production environments using our EIKON Batch automation tools and basic programming in Notepad++

THOMSON REUTERS, NEW YORK, NY 09/2011 – 01/2013

Portfolio Data Integration Analyst

Worked with custodian banks and accounting platforms on maintaining automated Portfolio Integration Services

Evaluated, processed and tested portfolio security data

Leveraged tools and vendor contacts to resolve daily client portfolio reconciliation issues and general client content queries

Coordinated new client setups and worked directly with the data providers to establish the required data feed to TR.

Established/Documented operational efficiencies in Portfolio Integration workflow

Worked collaboratively with developers and Product leads to ensure necessary enhancements are being conveyed and developed

Monitored client data arriving from all sources ensuring all data is available in a timely manner to be viewed on front-end applications.

FRANKLIN CREDIT MANAGEMENT CORPORATION (FCMC), JERSEY CITY, NJ 07/2009 – 09/2011

Loss Mitigation / Recovery Analyst

Handled Portfolio of accounts 120 days delinquent or more

Pre-qualified for both performing and bankruptcy accounts for possible settlement, short sale, interest rate and payment and principal reduction on any conventional loans

Bankruptcy Accounting Analyst 05/2008 - 07/2009

Worked with attorneys to ensure that the legal action is processed in a timely manner

Reviewed bankruptcy accounts on a daily basis for court updates

EDUCATION:

- New Jersey City University, Jersey City, New Jersey

Bachelor of Science in Computer Science

- Hudson County College, Jersey City, New Jersey

Associate of Science in Computer Science

COMPUTER SKILLS:

OS: UNIX (Solaris, Linux), Windows 2000 Server/Workstation, Windows XP, Windows 7

Software: Microsoft Access, Microsoft Office all editions, UNIX, SQL

Certificate of Completion: M102: MongoDB for DBAs – document-oriented database program

Anti-Money Laundering (AML) and Counter Terrorist Financing (CFT)

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