Customer Management

Zaykihah Baaqee

***** ***** ****** **** ******, Texas 752340• 214-***-****• Email: *******@*****.***

“Efficient Server/Bartender Professional”

Offering a comprehensive knowledge of beer, mixed drinks, and spirits while

enhancing customer relations as well as maximizing working relations with colleagues.

Core Qualifications

Catered Private Events

Beverage Upselling

Customer Relations

Inventory Management

Bar Management and Cleanliness

Customer Relations Management

Career Profile

Mambo Night Club, Dallas, Texas March 2016-November 2016

Bartender/Server

Key Responsibilities and Accountabilities:

Greeted customers and guided them to the seating area.

Assisted customers with order decisions and provided information regarding various beverage.

Up-sold latest products and beverages.

Carefully noted and communicated any special instructions related to order Accountable for practicing proper safety protocol by loading and unloading materials into vehicles while ensuring the safety of others.

Assisted in cocktail and beverage preparation.

Hoops Restaurant Bar and Lounge, Dallas, Texas November 2015-February 2017

Bartender/Server

Key Responsibilities and Accountabilities:

Utilized knowledge of mixed beverages, specialty liquors and craft beers to serve customers and provide wait staff with well- prepared drinks in a timely fashion.

Provided outstanding hospitality to customers to gain appreciation, satisfaction and return service.

Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude.

Exhibited pride by maintaining personal hygiene as well as providing a hygienic working environment.

Opened and closed restaurant independently, restocked depleted items daily, signed checks to distributors, helped prepare for events.

Pearls Party Planning, Dallas, Texas 2013-present

Owner

Key Responsibilities and Accountabilities:

Expertly plan events and weddings.

Establish budgets, review locations, and choose venues.

Ensure best rates by skillfully negotiating with .suppliers’ vendors, and entertainers.

Source highly qualified caterers, florists, and limousine services.

Oversee contracted team of even contributors including various musicians, photographer, and DJ.

Education

Richland College, Dallas, Texas August 2004- May 2009

Childhood Education

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