Manager Customer Service

OBJECTIVE: To obtain a full time position that allows me to effectively utilize my experience in Management and Logistics.

KEY SKILLS

Safety-Certified in Adult and Infant CPR through American Red Cross

Flexibility- Willing to try new things while also improving efficiency on assigned tasks

Attention to Detail- Produce quality attractive work on time.

Team Player- Works well with others, Enjoys sharing ideas, knowledge, and experience.

Systems Knowledge- Proficient in general computer skills, all Microsoft Office programs, VRP, Transportation Management system, and AS400

PROFESSIONAL EXPERIENCE

PHILLIPS VAN HEUSEN (PVH CORPORATION\) Chattanooga, TN

Warehouse Shipping Supervisor June 2015-Present

Coordinates with Receiving, Traffic, Account Executives, and Customer Service departments to optimize shipping schedules, freight expenses and on-time deliveries.

Analyzes future shipping schedules and plans appropriate staff and equipment levels accordingly.

Responsible for ensuring orders are picked and processed in a timely and accurate manner based on customer requirements and carrier pick-up schedules

Manages shipping dock doors, driver check-ins and pick-ups

Tracks orders and processes shipments for invoicing.

Control the profits and loss of department

Supervise 25-30 Associates.

GOODMAN MANUFACTURING Dayton, TN

Materials Supervisor June 2014-June 2015

Supervises one or more Inventory Specialists; assists in hiring, training, evaluation, and disciplining employees.

Reviews daily inventory activity; maintains accurate inventory master files, manufacturer\ and catalog numbers, minimums and materials descriptions.

Remains current on new and obsolete materials. Maintains adequate levels of inventory stock.

Maintains material Safety Data Sheet files in an up-to-date status, and distributes individual sheets on an as-needed basis.

Receives delivered supplies, materials and equipment from suppliers as well as re-stocks and inspects items returned into inventory.

Operates indoor and heave duty outdoor forklifts and other necessary vehicles and equipment involved with issuing and stocking materials.

Works closely with the inventory control specialist in all aspects of warehouse functions.

FEDEX GROUND Chattanooga, TN

Operations Manager September 2010-April 2014

Plans, organizes, staff, directs and controls the day-to-day operations of the assigned sort.

Ensures the sort is running in accordance with established quality and service standards.

Ensures that cost and productivity goals are met.

Oversees daily visual inspections of loads to ensure proper quality for customers and/or vendors.

Plans sort strategy based on projected volume, head count, and other special circumstances and factors.

Conducts daily presort meetings with staff to communicate all necessary information to run the sort effectively, including safety messages, productivity goals and previous day’s performance.

Fosters a safety-conscious culture by supporting safety initiatives and ensuring appropriate related documentation is completed as necessary.

Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.

Ensures compliance with Company policy and federal, state and local regulations.

Part-time Operations Manager August 2008- September 2010

Manage Package Handlers, package loading and unloading, routing proper documentation and procedures.

Conduct presort and safety meetings to communicate values, strategies, and objectives for the day.

Adhere to master Line haul Schedules and plan to maximize capacity, minimize partial trailer loads and ensure service integrity for specific areas.

Maintain quality of service by establishing and enforcing organization standards.

Screen and interview applicants applying for available package handling positions.

Package Handler October 2006-August 2008

Load outgoing vehicles for package deliveries.

Unload incoming trailers with packages for delivery.

SMP DISPLAY AND ASSIGN Chattanooga, TN

Loader/Packer February 2006-October 2006

Ensure proper package of display merchandise was delivered to correct area retail stores.

Loaded packed boxes on assembly belt for shipment.

TACO BELL Chattanooga, TN

Crew Trainer October 2002-October 2009

Maintained health and safety standards in conformity to federal regulations.

Assisted reporting Manager with all shift leading duties.

Trained new crew members on company policies and procedures.

EDUCATION

The University of Tennessee at Chattanooga Chattanooga, TN

Bachelor of Science in Business Management; December 2010

Chattanooga State Technical Community College Chattanooga, TN

Associates of Applied Science in Accounting May 2008

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