Technical Writer Microsoft Office
Resume:
MICHAEL V. CARTER
Atlanta, GA
ac0llz@r.postjobfree.com
www.linkedin.com/in/michaelcartertechwriter/
SUMMARY OF QUALIFICATIONS
Talented Technical Communicator/Content Strategist with over 10 years of experience in delivering high-quality, user centered and detail oriented technical documentation. My specialties include user guides, system guides and online help content and are paired with written and verbal communication skills in the industries of Software, Technology, Defense Contracting and Educational Products. A motivated, team-oriented writer and communicator with the ability to provide end users with valuable, concise content through my expertise in Adobe Framemaker 11, RoboHelp 8 and the Microsoft Office Suite.
SOFTWARE EXPERIENCE
Framemaker 11
RoboHelp 8.0
Dreamweaver 8.0
Microsoft Office Suite
Microsoft Visio
UX Pin
Adobe Photoshop
XMetal Author
Tortoise Subversion
SnagIt Screen Capture Software
PROFESSIONAL EXPERIENCE
Worldpay Inc., Atlanta, GA October 2007 - Present
Payment Processor for businesses ranging from $100,000 to $10M annual revenue
Technical Writer II/Content Strategist
Document and improve documentation needs through external user testing and customer interactions.
Develop and maintain user guides, system guides and technical documentation using Framemaker 11 and Microsoft Word for payment processing products and software
Write and edit manuals for products used by internal employees & external customers, including updating and implementing new user guides for Worldpay products
Create new and maintain current online help content (RoboHelp) for Worldpay products, which is frequently utilized by the Customer Care department to support clients
Consult with subject matter experts to obtain in-depth knowledge to support the provision of quality documentation to end users
Contribute to delivery of 52% of the technical documentation through management of documentation and content for internal and external users via Sharepoint
Science Applications International Corporation, Atlanta, GA January 2006 - October 2007
Leading provider of scientific, engineering, systems integration and technical solutions
Associate Technical Writer
Developed technical document files for the highly visible BioSense Bio Terrorism Project
Managed online help documentation for the BioSense Bio Terrorism Project
Supported the engineering team with new software deployments through the initiation of Change Request Information for users
Assisted in the development of use case scenarios, user documentation, and statements of work for the BioSense team
Built technical documents and manuals bringing the IT departmental documents to the proper compliance standard
Follett Corporation, River Forest, IL October, 2005 – January, 2006 Retail and wholesale distributor of educational materials, college textbooks and merchandise
Contract Technical Writer
Developed user documentation for use in IT administration projects for internal personnel.
Interviewed subject matter experts to gain information for document development
Created and edited policies for the IT administration and subsidiaries
Electro-Sensors /AutoData Inc. Minneapolis, MN July, 2004 – May, 2005 Electro-Sensors produces machine monitoring sensors and hazard monitoring systems
AutoData produces software that allows for staff to gather and analyze data
Technical Writer Intern
Assisted in redesigning product manuals for product documentation
Designed online help content for software products ExpertScan and Scannable Office
Tested software programs for quality and analysis, usability and errors
Minnesota Pollution Control Agency (MPCA), St. Paul, MN December, 2002 – August, 2005 MPCA monitors environmental quality, offers technical and financial assistance
GIS Intern/Student Worker
Performed daily tasks ranging from GIS, Database and Content Management
Processed and managed field data from engineers and hydrologists
Created GIS maps projects for MPCA Hydrologists and contractors
EDUCATION
University of Minnesota – Twin Cities, Minneapolis, MN Aug 2001 – May 2005
B.S., Scientific & Technical Communication/Technical Writing
References Available Upon Request
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