Customer Service Data Entry
Resume:
Marcus L. Sims
Pasadena, CA 91103
909-***-**** home
626-***-**** cell
*********@*****.***
******@*******.***
Career Overview
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Core Strengths
Excellent communication skills
MS Windows proficient(word,office,excel)
PowerPoint presentation system
Fast learner
Strong client relations
Floor set design and visual displays
Energetic work attitude
Shipping and receiving
Type 30-35 WPM
Work Experience
Assist in other administrative duties including data entry Process and maintain materials management records and files, including purchase orders, receivers, invoices, packing slips, open and closed files, warehouse,maintenance,general labor
Amazon fulfillment warehouse
1910 East Central Ave.
San Bernardino CA, 92408
April 2015 - Sept 2016
Amazon fulfillment center
5250 Goodman way
Eastvale, CA Sept 2016- present
Responsibilities include but not limited to order pulling, RF scanning, order picking, labeling inventory, Electric and manual pallet jack and palletizing for outgoing shipments assembly line and other various duties as needed
Trader Joes
Via Deploy staffing
10288 calabash ave
Fontana,CA, 92335
October 2014 - March 2015
Duties include but not limited to order pulling forklift palletizing for truck pick up RF scanning for shipping and receiving labeling and various other duties as needed.
VONS SAFEWAY Pasadena, CA
Meat Dept. Clerk
October 2011 - April 2015
Setting up meats and seafood display cases each morning before department opens.
Assisting butchers with wrapping,packaging, and extensive product knowledge of meats and seafoods of various types.
Stocking meat and seafood cooler while rotating meats by dates to guarantee accuracy and freshness upon delivery.
Ordering meats and seafood for upcoming events, special occasions, and holidays whenever required to do so.
Maintaining clean work station, sweeping up debree and disposing of materials, including distressing expired products.
Kelly Services Temp Agency Burbank, CA
Warehouse Associate
August 2008-Current (on call)
Shipping & Receiving of Merchandise, Packaging Merchandise, Organized store merchandise racks by size, style and color to promote visually appealing environment.
Assist in other administrative duties including data entry. Cross-trained and provided back-up for other customer service representatives when needed
Process and maintain materials management records and files, including purchase orders, receivers, invoices, packing slips, open and closed files
I.S.A (Interviewing Service of America) Alhambra, CA
Research Data Collector/Customer Service
January 2008 - February 2009
Responsible for conducting accurate studies, sales and surveys regarding a variety of issues such as health care providers, consumer electronics and media sources around the country.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Worked under strict deadlines and responded to service requests and call-outs. Made over 100 outbound calls daily.
U-Haul
Assistant Manager Pasadena, CA
April 2007 - February 2008
Assisted general floor manager with daily request(s) for rentals, Responsible for processing customer equipment orders, repairs, and returns. Maintained Accurate work orders for all incoming and outgoing invoices.
Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.
Implemented marketing strategies which resulted in 12% growth of customer base.
Successfully acquired an average of 180 new customers per month at an understaffed customer service company, generating a 12% growth in revenue.
Macy's Pasadena, CA
Sales Associate
December 2004- May 2005
Greeted customers entering the store to ascertain what each customer wanted or needed.
Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Education
Marshall Fundamental High School
August 1999 - June 2003
Pasadena, CA
Diploma
Citrus Community College
August 2003 - January 2007
Glendora, CA
Major: Music Business/Sociology
Skills/ Special Hobbies/Interest
Customer service, customer retention, sales, MS Excel, MS Word, cash handling, data entry,call center environment,, phone skills, outbound calls, customer requests, product knowledge, telecommunications, market research
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