Mainframe

Experience Summary

Technology Lead of * years IT experience in Software Development. Worked extensively in various stages of SDLC including Requirement Analysis, Impact Analysis, Design, Scope Management, Development, Unit Testing, Time Management, Resource Planning, Defect Triage, Onsite – Offshore Team Management, Root Cause Analysis, Documentation, Version Control, SIT and UAT Support, Production Deployment and Post Production Support.

Thrive in difficult challenges during critical and complicated projects having multiple systems. Strong experience in leading multiple projects, provide UAT support and coordinate between the testing team and the development team.

Proven expertise with Production support & Enhancements and Development projects.

Has an eye for details with excellent problem solving and analytical skills with proven aptitude to analyze and translate complex customer requirements into easy to understand code. Has an excellent ability to identify patterns and raise red flags on potential issues. Always on the look out to automate repetitive tasks to reduce the turnaround time and save costs.

A Self-starter who can adapt quickly and scale up to the requisite tasks. Also, is a versatile team player who can work well within the team and deliver results with greater quality and efficiency.

Articulate communicator who can fluently speak the languages of both people and technology while interacting with business, development team, testing team and other project stakeholders. Has always had an eye out for new learning opportunities.

Strong experience in Banking and Financial Services domain – Retail Banking and Wealth Management.

Experience with HP-Quality Center, INTERTEST, FILEAID, SPUFI, CMAN, JCL, REXX, EZTrieve, NDM, VSAM, DFSORT, Tivoli Scheduling, ICETOOL, Infoman, Servicenow, XML, TableBase, CICS, MS office, MS Excel, MS Project, MS Visio.

Worked under the model of leveraging into multiple projects. Maintained good customer relationship and honored all the customer requirements.

Worked successfully under project which requires tight deadlines and daily customer interaction

Proficient in Mainframe application development & support for critical applications based on different technologies from both onshore and offshore including requirement analysis, architectural design, technical design, preparing/reviewing estimation, holding technical discussion, defect fixing & tracking, maintenance and application enhancement.

Hands-on Experience in creating Test plans.

Well versed in validating Test Plans to expected Test Results

Experience in Unit Testing, Integrated Testing, System Testing and User Acceptance Testing

Participated in daily meetings with the team, walkthroughs and defect tracking meetings

Developed preventive measures on recurring Incidents and batch abends.

Provided support for system testing and Implementation.

Technical Purview

Programming Languages: JCL, COBOL, EZTRIEVE, REXX

Databases: DB2, VSAM

Operating Systems: Z/OS, MS-Windows

Online: CICS

Tools/Utilities: Intertest, File-Aid, Changeman, SAR, File-Manager, DFSORT, ICETOOL, OPC, Tivoli, Connect-Direct, MQ, SPUFI, TSO/ISPF, Quality Center,

TableBase, XML Parser, Infoman, Servicenow.

Other Skills: SharePoint, Agile/Scrum methodologies

Education

Bachelor of Electronics & Electrical Engineering affiliated to Calicut University, India – May 2008.

Organizational Experience

Responsibilities and Highlights across Assignments:

Jul’ 16 till date Technology Lead, Citibank, Long Island City, NY

Responsibilities:

Analysis and understanding the requirements and functional specifications.

User Story Grooming

Preparation of Technical Specifications based on the functional specifications provided.

Detailed Impact analysis of the requirements on existing applications and interfaces.

Knowledge transfer to offshore team on business functionality and requirements.

Development of new batch components using COBOL, JCL, VSAM.

Peer, Code reviews and walkthroughs of developed code to make sure coding standards are followed.

Job Scheduling in both Test environments and Production

Coordination with other applications / teams related to Salesforce Data Migration.

Preparation of test plans, for independent unit testing, system testing and User Acceptance testing.

Perform Unit testing and assist in SIT and UAT.

Address the defects logged in HP Quality Center/ALM and document resolution.

Prepare Implementation and Post implementation testing plans.

Co-ordinate business validation during Production Implementation.

Prepare status reports and distribute to Release/Change Management for effective tracking.

Environment: Z/OS, COBOL, VSAM, JCL, TSO, ISPF/PDF, IBM Utilities, Changeman, SharePoint, NDM, Eclipse, Salesforce Front end.

Projects:

Salesforce Data Migration: This project involves migrating CITI customer and account information from North America Retail (Consumer) Bank product enhanced by the Pershing CPWM data into the Salesforce platform. The extraction and the transformation of the data is done on Mainframes and the loading of the files into Salesforce is done using the Talend ETL tool. All the Salesforce environments are created within the SalesForce.Com Cloud. The Salesforce Cloud is an SSO enabled public cloud. Skyhigh is used to encrypt the confidential information / data on Salesforce and this is an on-Premise Implementation. This project is aimed at creating a single 360 view of the customer and account information for both retail and brokerage accounts that are required for bankers to search the customer, accounts and run reports on them on the Salesforce side.

Aug’13 – Jul’16 Technology Lead, Long Island City, NY

Responsibilities:

Analysis and understanding the requirements and functional specifications.

Preparation of Technical Specifications based on the functional specifications provided.

Knowledge transfer to the team on domain, technical aspects of the project.

Status reporting and weekly meetings with customer.

Provided 24x7 production support for the PPC conversion.

Root cause analysis and permanent fixes for recurring issues in production code.

Participate in performance improvement initiatives to reduce run-time of long running jobs in the batch.

Development of new batch modules using COBOL, VSAM, JCL.

Development of online modules using CICS- COBOL programming for the PPC conversion.

Performance analysis and tuning of CICS modules

Support and Maintenance for Existing CICS modules.

CICS abend Analysis

Perform Unit, System, Regression tests and provide UAT, post installation support.

Conducting Code/Peer reviews and walkthroughs.

Conduct transition meetings with various support groups to handover the project changes after install.

Co-ordinate business validation during Production Implementation.

Prepare status reports and distribute to Release/Change Management for effective tracking.

Environment: Z/OS, COBOL, VSAM, JCL, TSO, ISPF/PDF, Changeman, IBM Utilities, SharePoint, Intertest

Projects:

Rainbow Product Processor Conversion: This project involves converting accounts from North America Retail (Consumer) Bank product to Rainbow Product processor platform such as IMPACS, ALS, HX, Rewards, Pricing, Combined Statements. This project aims to create a global client-centric approach to end-to-end product delivery from origination to steady state operations, thereby improving timeliness, efficiency, quality of delivery and customer satisfaction. Across the world, Rainbow amongst other things has delivered the ability to better serve our customers through a single 360 view, account profiling and processing, broadened the range of wealth management products and driven consistency in platforms within EMEA and Asia. The Rainbow product processor platform was designed to ensure that the migration was seamless and impact to business was kept minimal.

Jun’13 – Aug’13 Technology Analyst, Citibank, Long Island City, NY

Responsibilities:

Created RFCs (Request for Change) every week to support the RSM pilots for the required branches.

Root cause analysis and permanent fixes for recurring issues in production code.

Verification of the piloted branches in Eclipse (front end screen) after the production implementation was successful.

Status reporting and weekly meetings with customer.

Environment: Z/OS, COBOL, JCL, TSO, ISPF/PDF, Changeman, OPC, IBM Utilities, SharePoint, Eclipse.

Financial Center RSM Entitlement - This process dealt with the pilots of branches with RSM – Rainbow service manager. There was a regional rollout as well as national rollout of branches with the pilots RSM01 and RSM02. This was done on a weekly basis for a particular selection of branches every week to have the pilots RSM01 and RSM02 attached to them to perform the RSM functionality.

Jan’13 – Jun’13 Technology Analyst, Citibank, Long Island City, NY

Responsibilities:

Created Implementation Script for the Production Install.

Validation of data in the Eclipse 360 screen (front end screen) of Citibank

Coordination with Infra team for project releases.

Environment: Z/OS, COBOL, JCL, TSO, ISPF/PDF, Changeman, SharePoint, Eclipse.

Parameters - In this system, work was related to the Eclipse 360 screen which was the update of the Citibank branch information such as the Region, Area, Branch, Department and User. Any update to any of these parameters such as Address, Branch name, Department Code, User ID, email address etc. This also required the cleanup of all the tables in order to be in synch with the master data of Citibank.

Jul’11 – Jan’13 Technology Analyst, Citibank, Long Island City, NY

Responsibilities:

Single point of contact for the Book of Business project.

Developed all the required components through COBOL programs and the required JCLs.

Provided unit test plan and also the entire end to end test plan with the business team.

Coordinated with the testing teams in both the SIT and UAT level.

Proactively took on the responsibility of the end to end testing

Created implementation script in order to support the production implementation of the project.

Production implementation was done for the entire Book of Business project without any issues.

Provided inputs and clarification to the testing team in both SIT as well as the UAT level.

Actively participated in discussions with various teams to identify the risks and challenges for the Book of Business project.

Environment: Z/OS, COBOL, JCL, TSO, ISPF/PDF, Changeman, SharePoint, NDM, Eclipse.

Book of Business - The Book of Business is a proactive sales and servicing tool that was the focal point for driving effective sales and service management by the frontline. The Book of business screen is accessible only to the managers and to the people above in the hierarchy.

RMS (Relationship management system) created the Foundational Data, Household Data and Aggregate data for Book of business.

All the data was processed by RMS and the household and aggregate data files are transmitted to Citiplanner end. Latest foundational file was picked up by an application GCIF (Global Citi banking Interactive facility) and was uploaded to their database.

In the client list screen, we can see the entire list of customers. By clicking on the Customer name, it will take us to the Eclipse E360 screen in which the customer can view his details like balance, Date of Birth, branch, etc.

The Household data refers to details at the household level. It aggregates the balance of all GCIF IDs which are grouped under the same household number. It also contains records for address, contact information, offers available, last contact date, banker’s information like SOE ID.

Aggregate data preparation helps the user to obtain the data dynamically where the data will be stored in either the Dashboard chart definition table or the Household and client list definition table.

Sep ’08 – Jul’11 Technology Analyst, Citibank, Long Island City, NY

Responsibilities:

Single point of contact for Business as Usual projects.

Identified all possible scenarios after gathering the requirements from business.

Created components in mainframes in order to support all the BAU projects and they were successfully installed in Production.

Created SQL queries to validate data in backend

CICS debugging of the online CICS COBOL programs related to CSF.

Used CICS Exits for the CSF online programs.

Quick turnaround.

Environment: Z/OS, COBOL, JCL, TSO, ISPF/PDF, Changeman, SharePoint, NDM, Eclipse, SQL, CICS.

Business as Usual projects - Worked in Consumer and Commercial Account Number Generator project, which is responsible for supplying unique account numbers for Citibank North America, Citi Private Banking. Also, involved in projects like CAS TEFRA, Rainbow project, SMIF (Statement Message Insertion Facility), ANG Account renumbering, MRA/MRA+ Conversion, FDIC Components, many adhoc tasks, CFS (Rainbow Servicing Manager) tasks in CITI Consumer LIability - Mahindra City - project application.

Highlights

Worked in Application Development and 24x7 Production Support services for the Retail projects.

Reduced the:

oNo. of mainframe job failures from 25 to 0 in the daily batch by implementing system performance initiatives

oBatch run-time by 90 minutes; achieved by performing root-cause analysis of frequent job failures, long-running jobs/programs, VSAM performance optimization, correcting job scheduling dependencies.

Successfully developed and coded 10,000+ lines of code in COBOL, JCL & CICS

Executed numerous enhancement/maintenance projects modifying existing code as per business requirements

Rendered technical support for the test cycles and production cycles for successful implementation of projects

Successfully acquired learning & exposure of:

oSDLC Concepts

oTechnical Skills Viz. Mainframe, JCL, COBOL and DB2

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