Customer Service Professional Experience

Objective

To utilize my experience, professional training and background within an environment which allows me to demonstarate organization, customer service, communication, and management skills.

Profile

Motivated, personable and professional individual having a unique understanding of Customer Service relating to patients, their families and the concerns of the business. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting strict deadlines.

Supportive in organizations mission, vision and values by exhibiting the following behaviors:excellence and competence, demostrate respect, promote partnership and collaborations, honor diversity, encourage empowerment and commitment to families. Maintain good attendance.

Skills Summary

Management Skills

Report Preparation

Written Correspondences

Licensed Practical Nurse

Medication Administartor

Treatment Therapy

Health/Disability Coordinator

Home care

Professional Experience

UNLIMITED CARE- PART TIME PRESENT

HOUSE ON THE HILL AGRI-BUSINESS CHILD DEVELOPMENT-JULY 03’ TO PRESENT

Manage all aspects of day-to-day operations as a Health and Disability coordinator for 75 children.

oDevelop training plans for staff and parents, train staff and parents on health and disability issues.

oAdministers medication/treatment to children strictly following doctors orders and agency protocols.

oImplements all health nutrition, mental health and disability protocols.

oPerforms and assists parents in arrangements for developmental, vision, dental, hearing and speech screenings according to agengy timelines.

oSupervises cook, cook’s aide and health assistant, providing any technical assistance in the areas of menu planning and sanitation.

ORANGE COUNTY RESIDENTIAL FACILITY- OCTOBER 02’- JULY 03’

Staff Nurse.

ELANT LIFE CARE CENTER-GOSHEN, NY -SEPTEMBER 98’-OCTOBER 02’

Licensed Practical Nurse

Medication Administartor.

Treatment Therapy.

Patient Advocate..

Licensed Cosmotologist.

. Education

ORANGE-ULSTER BOCES- GOSHEN, NY 1998- BOARD CERTIFIED LPN.

ORANGE COMMUNITY COLLEGE – Middletown, NY 1989-1991

Accounting, Introduction to Business, Literature.

ORANGE-ULSTER BOCES- GOSHEN, NY 1985-Licensed Cosmotologist.

CORNWALL HIGH SCHOOL-CORNWALL, NY -1985-H.S. DIPLOMA

Contact this candidate