Eric Taylor

** ******** ****, #** ********, CT **405 Phone: 203-***-**** Email: ac0lf2@r.postjobfree.com www.linkedin.com/pub/eric-taylor/2a/5b1/840

Summary

Combination of administrative skills from customer service to operations analysis with Corporate, Retail and Human Service employers

Primerica, CSR April 2016 to Current

Quote insurance policy amounts of products from referrals, personal contacts, and social networking

Provide competitive prices utilizing encrypted documentation, firewall protection, and USB hard drive storage

Initiate leads to customers of an insurable interest at the time of application at home office

ADT Corporation, Resale Representative October 2014 to July 2015

Generated fifteen percent closing through customer service, product knowledge, Salesforce CRM, and Citrix Software

Contacted more than 7,000 customers from January 2015 to May 2015 with Automated Call Center Network

Analyzed Salesforce CRM charts of account information to identify value propositions in the consumer market

Aflac, Independent Contractor October 2013 to October 2014

Small business owner Affordable Care Act education of deductible amounts and employee benefits

Assisted uninsured navigate the exchange to find the most practical health insurance and avoid tax penalties

Lowered quotes through research methods including industry class, number of employees and years in business

Continuum of Care, Peer Specialist May 2007 to March 2013

Interviewed by CARF audit staff resulting in receipt of One Million Dollar Federal Government grant

Offered recovery services at supportively housed residences and increased group participation by fifteen percent

Verified client releases adhering to HIPAA guidelines to protect consumers from unauthorized access to files

G.H. Bass, Sales Associate September 2005 to November 2012

Initiated individual yearly sales of $200K resulting in consistently meeting $3 million annual store revenue goal

Reduced shrink percentage in store by five percent annually by correcting pricing errors and organizing merchandise

Resolved customer product inquiries through researching product availability using merchandise UPC code

IKON Office Solutions, Customer Billing Representative April 2002 to April 2003

Invoiced monthly more than three hundred customer maintenance agreements in the northeast region with Oracle

Achieved eighty five percent customer satisfaction in department with Automated Call Center Network

Researched and updated contract billing amounts to adhere to the terms and conditions of the customer agreement

Education

University of Connecticut, Storrs, CT

Bachelor of Arts in Economics, December 2000

Skills

Microsoft Office, Word, Excel, Outlook, Power Point, iBook’s, Oracle/Salesforce CRM’s, Internet Explorer

Macintosh HD:Users:erictaylor:Documents:Job Files:Admin_Resume.doc