Project Manager

Result oriented Project Management professional with over 15 years' comprehensive experience with HW manufacture (Foxconn, Gemtek, Askey, CDT), SW Outsourcing (Wipro, Tata, iTaas) and Agile SCRUM SW Development Lifecycle management skills. Includes, SW development management for UI/UX interface and OSI Transport layer library development, and project daily operation management with project progress metrics, product streams integration metrics and project KPI dashboard metrics to support business objectives and ongoing operations. The products, Settop Box, Cable Modem and Gateway, are currently on AT&T, Verizon, Comcast, Cox and Time Warner networks to serve millions of end users.

PROFESSIONAL EXPERIENCE

Cardinal International, Atlanta, Georgia Aug 2016 – Present

Agile Project Manager

Single on-site customer service to organize customers’ requirements and sync-up all outsourcing vendor delivery schedules to customers’ master project schedule. In charge of weekly review meeting to follow-up the project progress, SCRUM team progress, and maintain the project status and schedule on Microsoft Project Server for global teams directly access.

Key Skills:

Conducted Daily Scrum meeting, Sprint planning meeting and SW release meeting to assist development team by cleaning the impediments, support Product Owner to group Sprint Backlog with developers’ commitments, and review the integrated system solution with product management team for product releases

Facilitated on-site product release acceptance test and release feedbacks activities

Single stream (product) integration test results review and analysis for each Sprint

Release candidates readiness from multiple product streams integration for on-site acceptance tests

Supported Program Manager with well-maintained project ROI, EVM and KPI for business judgement

Developed communication strategy to update on-site project progress status, proactive issue correction plan and risk mitigation plan to senior management team, and project stakeholders

Technicolor USA, Inc., Indianapolis, Indiana Jun 2014 – Jul 2016

Project Manager / Agile Scrum Master, Product Owner

As a servant lead for cross-functional teams, with Agile SW Development Life Cycle Methodology, managed internal and outsourcing teams to develop, deliver and support COMCAST XB3 Gateway. Responsible for Project Management processes standardization with Big Data Analytics platform (PRPM) and R&D project transition from Waterfall to Agile SCRUM and Kanban. Provided process leadership, direction, and support to all project teams. Reduced resource reallocation planning time by 30% and decreased all outsourcing projects costs by 16% in two consecutive years (2015-2016). Project performance in 2015 led to an exemplary year-end review of “exceeded expectations” at Technicolor.

Key Skills:

Waterfall Development Methodology for project with predictable requirements

Agile SCRUM Development Methodology for project with chaotic requirements

Agile Outsourcing SCRUM Master and Engineering Release Management

Agile Outsourcing Processes Standardization

Agile Outsourcing Planning with JIRA system data modeling

Agile Project SoW development and project pricing negotiation

Agile Cost and Resource adjustment with updated prioritization chart

Agile Backlog / Resource Burndown Chart tracking and reprioritization

Change Control Board (CCB) chairman for requirement change evaluation and reprioritization

Risk and Mitigation monitoring and evaluation with Cost Control Matrix

Monitoring and Control design and execution for projects in the program

Original Design Manufacturer (ODM) Management

Diversified experience in managing and executing each phase-gate of the System

Development Life Cycle (SDLC) frameworks

Key Performance Index (KPI) Variance Analysis and Key Performance Drivers identification

Cisco Systems, Inc., Lawrenceville, Georgia Sep 2010 – Apr 2013

Sr. Engineering Program Manager / Release Manager

Led SW Development and Product Delivery cross-functional teams across off-shore SW Development, Product Management, Quality Control, Tech Support, Services and Manufacturing. Leadership of AT&T IPTV Self-Diagnostic SW Deployment reduced AT&T service truck rollout by 80% and No-Problem-Found product return rate to repair center by 90%.

Key Skills:

Managed and trained outsourcing engineering teams as Scrum Master with Agile methodology

Integrated product HW, SW requirements, and configured with the solutions in Agile system

Created project scope baseline, budget baseline, and schedule baseline for project performance tracking

Project release metrics which integrates multiple major features from the system integrations cross the technology domain, and manage the gaps between what we are ready for acceptance test and scheduled delivery.

For Large Scale Complex applications, I called and conducted the conference to support both product management team and program management team with Project Release Metrics. This management concept and methodologies are supported by both Traditional SW development management and Agile SW development Lifecycle.

Regularly conducted performance analysis meeting to identify potential issues and potential corrective / preventive solutions for issues found

Weekly Agile project progress review with AT&T to confirm feedbacks of volatile requirements

Coordinate with AT&T deployment teams to cycle delivery and deploy SW and HW products onto AT&T networks

Motorola, Inc., Horsham, Pennsylvania Mar 2001 – Sep 2010

Senior Program Manager

New technology development project planning, execution, quality assurance, delivery and installation. Supported products with HW, SW issues identification, risk mitigation activities and weekly progress review. Completed SW upgrades and HW parts cycling replacement. Fixed all issues without interrupting service delivery. Successfully retained Japanese major account and received surprise PO of $18M to grow account by 25%.

Key Skills:

Requirements collection and confirmation for product design and acceptance test design

Resource allocation for requirement development and cost estimation to finalize ROI analysis

Project planning with confirmed project schedule, budget, and risk factors with mitigation

Project implementation process maintenance and execution for project quality assurance

Provide customer project progress status review in customer’s template

In charge of monthly project prioritization and resource allocation matrix updates

In charge of monthly project performance and KPI review with Sr. Management Team

In charge of annual International Program Management Services Forum for global service projects review

CISCO/Scientific-Atlanta, Inc., Atlanta, Georgia May 1995 – Feb 2001

Program Manager/ Computer Science Engineer

Product delivery, installation and deployment management with customized features in China and North America. On-site HW and SW product support until online service quality met customer satisfaction. Completed 2000+ earth stations installation with satellite communication system deployment in 24 months. Received appreciation letter from Adelphia Communications and follow-up PO.

Key Skills:

Project planning with customers for system installation and deployment with each confirmed

Project task schedule and its activity checklist

Project logistics planning with SW development team and HW development teams in China/Taiwan for system shipment and test acceptance

Real time process programming and development in C and C++ for the Satellite Communication

Phone Switch performance tracking and monitoring system development in C and C++

DATEQ Information Network, Inc., Atlanta, Georgia Aug. 1987 – May 1995

Software Engineer Team Lead

User interface design and development for all the the Firechild Phone Switch Systems, and all the phone switch systems in AT&T. Billing system application development in C and C++ for AT&T 5E Switch System to serve all the long distance calls inter and intra US Continent. Call Detail Record (CDR) application development to analyze the calling records to increase the AT&T Switch System with soft configuration adjustment.

EDUCATION

M.S. Applied Mathematics and Computer Science - University of Georgia, Athens, Georgia

B.S. Applied Mathematics - Fu-Jen Catholic University, Taipei, Taiwan

CERTIFICATION

1.Project Management Professional (PMP # 1624392)

2.Certified SAFe Agilist (Scaled Agile # 084*****-****)

3.Certified Scrum Master (CSM # 592835)

4.Certified Scrum Product Owner (CSPO # 592835)

5.Trained with the completion of all Six Sigma Green Belt, quality process training and examination

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