Technical Writer Sales

Timothy A. Brady

Home: 434-***-**** Cell: 434-***-**** *************@*****.***

Summary

** ***** *******, *******, ********, and instructional design experience in software development, legal, manufacturing, finance, insurance, healthcare, telecommunication, service, retail, and academia

CMMI and ISO familiarity

University teaching experience

Master's degree in Technical Writing, specialization in Training

Deliverables produced for online, print, web, video, and computer-based training

Agile, ADDIE, and Scrum methodologies

Bilingual - Spanish

Skills

MS Office Suite: Word, PowerPoint, Excel, Visio

Graphics: Visio, Paint, Illustrator/Photoshop

Desktop Publishing: InDesign, Framemaker

Computer-Based Training: Captivate, Authorware, Camtasia

On-line Help: RoboHelp, Madcap Flare

Content Management: SharePoint, DocuShare, Confluence, Team Foundation Server

Work History

Senior Technical Writer

Lutron Electronics, Inc.

Aug 2016 – May 2017

Created, updated, and managed technical documentation for a large electronics company using MS Office Suite.

Technical design

Standard operating procedures

SharePoint and Confluence CMS

System design

Policies

Senior Technical Writer

Georgia Pacific

Feb 2016 – Aug 2016

Created new training and user documentation for a large paper mill using MS Office Suite. Consulted with SMEs on using ADDIE principles in creating and updating Instructor Lead Training (ITL) in MS PowerPoint.

Standard operating procedures

Job aids

PowerPoint Instructor Lead Training

Safety procedures

Senior Technical Writer

Xerox

July 2015 – Feb 2016

Created, updated, and managed system and user documentation for Medicare and Medicaid information systems using MS Office Suite. Consulted with Training for conversion from RoboHelp to MadCap Flare online help.

Functional requirements

Technical design

Training manuals

SharePoint Content Management System (CMS)

System design

Business process models

On-line help using RoboHelp and MadCap Flare

Requests for proposals

Senior Technical Writer

Molina Healthcare

Nov 2014 – June 2015

Created, updated, and managed system documentation for Medicare and Medicaid information systems using MS Office Suite.

Functional requirements

Data modeling

Technical design

System design

Test plans

SharePoint and DocuShare CMS

Senior Technical Writer

National Government Services

July 2013 – Nov 2014

Created, updated, and managed system and user documentation for Medicare and Medicaid information systems using MS Office Suite.

Functional requirements

Technical design

Flow charts

SharePoint CMS

System design

Data modeling

Request for proposals

Senior Technical Writer

Genworth Financial

July 2012 – July 2013

Created user documentation for front-end and back-end processing for a large insurance company using MS Office Suite.

Standard operating procedures

Job aids

Training guides

SharePoint CMS

Senior Technical Writer

Frontline Test Equipment

July 2007 – Oct 2011

Created, updated, and managed system documentation for a communication testing software and hardware company using MS Office Suite. Created online help for 12 distinct software programs using RoboHelp. Created video and print training using ADDIE and adult learning principles in Adobe Captivate and MS PowerPoint. Worked with Marketing and Sales to create customer facing documentation.

Standard operating procedures

Policies

Flow charts

White papers

SharePoint CMS

Online help using RoboHelp

Computer-based training using Adobe Captivate

Brochures

Data sheets

Senior Technical Writer

Inova Solutions

June 2005 – June 2007

Created, updated, and managed system documentation for a call center software and hardware company using MS Office Suite. Created online help for proprietary software programs using RoboHelp. Created video and print training using ADDIE and adult learning principles in TechSmith Camtasia and MS PowerPoint. Worked with Marketing and Sales to create customer facing documentation.

Standard operating procedures

Policies

Brochures

Online help using RoboHelp

Computer-based training using Camtasia

Data sheets

Summary of other positions

Technical Writer

CFA Institute

Feb 2005 – June 2005

Technical Writer

Anthem Blue Cross and Blue Shield

July 2004 – Dec 2004

Technical Writer

Lexis-Nexis Law Publishing

Sept 1999 – Jan 2004

Technical Writer

UT Health Science Center

Sept 1997 – Aug 1999

Technical Writer

SAIC

Sept 1996 – Sept 1997

Technical Writer/Training Specialist

Builder’s Square

Nov 1992 – Sept 1996

Technical Writer/Training Specialist

R.R. Donnelley & Sons

Sept 1984 – Mar 1992

Education

Master of Arts: Technical Writing with a specialization in Training

Bowling Green State University

1982 – 1984

Bachelor of Arts: English major, Journalism minor

Glenville State College

1976 – 1980

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