Iris Hudson

*** *********** ******, **********, ** 15210 – 412-***-**** – ac0l1p@r.postjobfree.com

Objective

Experienced and accomplished customer support and quality manager with over 5 years of experience looking to leverage extensive background in crisis management, departmental organization and customer support into a position with your company.

Experience

Quality Management Specialist

SAP Ariba, Pittsburgh, PA

December 2014 – Present

Administrate Ariba On-Demand Auctions for international customers resulting in approximately $1 million saving in spending analysis and category management.

Manage strategic sourcing projects for corporations such as Apple, Microsoft and Emersion with focus on customer satisfaction.

Develop and deliver training programs to internal and external users while providing coaching and quality assurance.

Deliver customer GoLive meeting and realm enablement project for new and existing customers.

Indicate suit integration, filed configuration and system parameters change for all customers.

Corporate Readiness team to execute a readiness plan that supports the growth and innovation of our solutions.

Senior Procurement Operation Specialist

SAP Ariba, Pittsburgh, PA,

March 2012 – December 2014

Trained junior specialist through mentor program.

Assisted and reviewed customer sourcing project with focus on accuracy and strict Go Live dates.

Built and maintained strong relationship with customers and provided solutions to them to achieve company’s goals.

Education

B.S. Environmental Engineering and Sciences

Feng Chai University, Taiwan

2002-2006

Technology Skills

Microsoft Office Suite with special focus on MS Project and Excel

Ariba On-Demand Sourcing and Procurement

SAP Purchasing, ERP system, cXML and EDI

Languages

Fluent in English and Mandarin

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