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Manager Project

Location:
Kirkland, Washington, United States
Posted:
May 31, 2017

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Doug Boyce, CSM (206) ***-****

ac0kz3@r.postjobfree.com

Woodinville, WA 98077 LinkedIn

QUALITY ASSURANCE MANAGER

Driving great teams to efficiently deliver premium customer experiences SUMMARY

Extensive experience organizing and executing on all aspects of complex software projects and process improvement initiatives as Quality Assurance Manager, Scrum Master and Project Manager. A champion of exceptional customer experiences and agility who partners and collaborates with customers to drive frequently releases that delight. Deep technical knowledge and curiosity, broad expertise and relentless customer obsession that all combine to deliver business results and high customer praise.

A strong technical team leader who consistently builds high performance teams that deliver business results on complex agile projects through effective leadership, coaching and team collaboration. An inspired problem solver and mentor that has seen it all and worn many hats. Well known for doing whatever is needed to deliver project results while also reducing costs, improving productivity and developing new leaders. STRENGTHS

Quality Assurance Manager • Agile Project Manager • Release Manager Lean/Agile Methodologies • Cross-Team Collaboration • Partner Coordination • Communication Attention to Detail • Creative Problem Solving • Customer Focused • Continuous Process Improvement PROFESSIONAL EXPERIENCE

Sr. Software Quality Engineer & Scrum Master (Microsoft / Groove Music, Movies & TV) 2013 – 2017 In a scrum of scrums environment served as the mobile devices subject matter expert owning all aspects of feature & OS integration testing in an effort to preserve and continually improve the end to end customer experience. Used both Six Sigma & agile methods to improve product quality and release velocity resulting in best of class customer reviews.

• Continually drove customer focused and data driven quality improvements resulting in Groove Music being recognized by WP Central as the best Windows 10 app for 2016 and earning highest customer ratings of 4.4/5.

• Achieved greater confidence in product quality in a rapid release model through optimized and dynamic test pass coverage using a balanced combination of manual, automated, exploratory and crowd sourced testing.

• Achieved 60% improvement in data quality by collecting requirements from the various teams and them implementing changes that greatly improved reliability and usefulness related to customer feedback.

• Pioneered use of Windows Insider Program quests across the org helping to explain features and direct crowd- sourced coverage by 50% resulting in 200% increase in actionable customer feedback.

• Thoughtfully designed experiments to generate data leading to insights which brought about improved data driven decisions greatly increasing product quality and reduced customer pain points. Sr. Test Lead (Microsoft / Windows Phone 7-8.1 Games Hub + Music & Video Hub) 2009 – 2013 Responsible for the overall quality and test deliverables associated with entertainment features for Windows Phone through four major release cycles. Operated within a continuous integration system requiring significant coordination, cooperation, and communication with partner teams. Owned feature testing and then test leadership duties.

• Honored as author of “Best in Class” Test Plan and feature level Test Specifications across division.

• Achieved significant cost reduction of approximately $10k per week as v-team lead spanning the division to safely optimize quality gate manual testing resulting in reduced execution time and more robust high value automation.

• Delivered on several compliance evaluations including performance, stress, health, privacy, security, and OEM requirements by collecting initiative requirements then implement programs needed to obtain results.

• Participated in frequent ship room meetings to report on quality status, investigations and provide final sign-off.

• Drove frequent defect triage meetings to ensure a high-quality bar by driving traction for the most significant customer impacting issues.

Doug Boyce, CSM (206) ***-**** ac0kz3@r.postjobfree.com LinkedIn Page 2 Test Manager / Release Manager / Scrum Master (Microsoft / Live Labs) 2007 – 2009 Built a new test team and implemented several best practices to support a fast-paced innovation effort designed to bridge the gap between traditional product teams and more lax research team. Provided quality and operations expertise and leadership for a wide variety of social internet incubation projects by productizing a variety of research gems. Duties included both quality leadership and release management over up to 8 concurrent projects.

• Optimized the Privacy Review process impacting 20 projects through improved team preparation resulting 300% increase in productivity for Privacy Review board earning a commendation from the Privacy Director.

• Owned all compliance initiatives and final sign-off for privacy, security, Passport integration as well as capacity planning and stress testing.

• Designed all release choreography for every release including deployment steps, operational monitors, smoke testing and roll-back procedures.

• Implemented server and client virtualization to facilitate broader coverage at reduced cost.

• Leveraged external tools such as Gomez to enable broad coverage and performance evaluations on a wide variety of devices further reducing test execution costs. Test Manager, Release Manager, and Project Manager (Microsoft / Bungie) 2002 – 2007 Owned a variety of test, operations and project management functions across multiple projects starting with Halo localization testing, web site testing and game content updates. Drove various complex and covert IT projects ending with the clean separation of Bungie from Microsoft. Managed an organization of up to 25 people including Test Leads, Lab Manager, Community Assistant, and other ICs.

• Quality owner for the transformation of Bungie.net in to a high-performance gaming community jewel capable of supporting millions of gaming fans and enabling rich extended gaming experiences scoring three design patents.

• Lead effort to certify Halo on a new Xbox 360 backward compatibility layer by gathering project requirements then assembling resources and executing on the plan leading to great success for both game & Xbox 360 console.

• Designed and then implemented representative pre-production test site needed to explore deployment and validate capacity goals and stress site limits.

• Coordinated reoccurring internal game play test sessions needed to validate new game levels as well as generate data needed to evaluate game balance.

• Coordinated the technical aspect of all on-site press events with multiple levels of redundancy allowing the game to shine resulting in countless positive product reviews.

• As Release Manager drove the successful release of Halo 2 including a custom gold mastering technique making it possible to simultaneously release 8 language SKUs on schedule despite late delivery of final game builds.

• Designed and then implement a dedicated server solution for Halo PC addressing a popular customer request enabling us to host and maintain a global presence of servers that customers found to be fun, safe and reliable. Test Lead, Test Manager (Microsoft / MSN & Channel sites) 1998 – 2002 Hired as Performance Test Lead over MSN.com owning performance, scaling and capacity. Led complex web site deployments that adhered to strict operational requirements. As Test Manager over MSN Channel sites built a new test team while adding automation, stress, performance, partner coordination as well as client and server lab spaces.

• Developed a partner certification program that established overall quality, availability, performance, and capacity requirements which created transparency and managed expectations.

• Handled Y2K testing and certification for all MSN Channel sites resulting all required fixes being implemented prior to the event and earning a Gold Star bonus.

• Coordinated testing and integration with several external content partners resulting in a seamless customer experience and integration between MSN hosted main site page and externally hosted secondary pages.

• Drove daily triage and Go/No-Go meetings while juggling a steady stream of releases often with at least one major new release each month and several maintenance updates.

• Worked closely with Operations on deployments, release details, monitoring requirements, SLAs and TSGs.

• Created representative pre-production environments as needed to facilitate functional, stress and deployment testing.

• Leveraged external subscription based tools and services to facilitate site rendering and performance evaluations on various devices.



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