Project Manager Customer Service

Katelynn D. Nguyen

EMPLOYMENT EXPERIENCE:

KDN-Tutoring and Editing Services: 2012-Current

Private English Tutor: Reading, writing, and editing (2nd grade to college level) 2005-Current

Resource Interventionist for CFISD:2026

Guest Teacher for CFISD: 2017-Current

Marketing/Public Relations Consultant 2016-Current

Plan, organize, and hold monthly events for Club Impact Ministries & local businesses

Promote and market Christian books/marketer for authors

Dwight Edwards’ Revolution Within events and speaking engagements

Senior Project Manager, Marketing/PR, and Client Relations Manager: ConneXion Research 2012-2016

Managed market research projects nationwide. Orchestrated logistics for market research studies and executed from start to finish

Planned conferences, events, and seminars to promote boutique facility, qualitative, and quantitative multi-services nationwide, and strategic partners

Designed, promoted, and sent newsletters to new and existing clients, vendors, and moderators through Constant Contact

Senior Project Manager, Moderator, and Project Solutions Manager: ConneXion Research 2008-2012

Provided innovative solutions and strategies to reach a qualified targeted audience through grassroots, networking, and referral approaches

Moderated in-depth interviews (IDIs), online panels, in-home (ethnos) studies, and focus groups: Consumer goods and retail to various products and services

Managed projects for HP, Tyson, Nielsen, Walmart, Kroger, Porsche, Toyota, Bank of America, Wells Fargo, Direct Energy, health care studies: HIV, Hepatitis, Diabetes, Hemophilia, MS, cancer patient stage III & IV, and many more

Assistant Store Director: 2006-2008-HEB

Managed daily total store operation through World Class Superior Customer Service, sales, standards, net gain, safety, and shrink, and set quarterly budgets for total store and department specific, with previous years’ actual sales trends, and wrote forecasts based on real data and competitors

Analyzed P & L (Profit and Loss Reports) to identify strengths and opportunities through key areas to turn the store from red by driving sales, increasing service, and controlling expenses

EDUCATION:

Bachelor of Arts in Marketing/Public Relations, October 2016

Master’s in Business Administration (MBA), June 2019

Ph.D. in Human Services: Mental Health Administration Specialization, November 2026

Professional/Academic Memberships: GPA: 3.98- Dean’s List 2014-2016, Golden Key International Honour Society (2015-2016), Alpha Signma Lambda (2015), Sigma, Alpha, Beta (2016), Member of AMA 2008 (American Marketing Associations), HiMA & AAF 2009

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