Customer Service Medical Assistant

Shacorionte Webb

Medical assistant/ phlebotomy/ Customer service representative

Oklahoma City, OK 73142

************@*****.*** - 405-***-****

Dedicated customer service provider with 5+ years' experience working with the public. Recognized for achievement and performance as "world's Best Customer service". A recent graduate of Platt college, eager to begin a career in the medical field. Skills include patient intake, measuring vital signs, charting, phlebotomy, Insurance verification, typing, navigating computers systems and operating a multi-line telephone system. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Phlebotomist

Apollo labs - Oklahoma City, OK - August 2016 to May 2017 I work as a phlebotomist, due to patient volume going down we was forced to close my drawing site. There i drew blood on patients for a pain management doctor. I drew the blood and was also responsible of completing, and labelling the paper work. I also packed all specimens at the end of the day and dropped them off to be shipped. I also made sure that all supplies was stocked and up to date. I now work on a prn bases only. (On call) Medical Assistant

Today's clinic - Oklahoma City, OK - December 2015 to January 2016 greet and room patients

check vital signs

document patients charts (hard-copy and electronic) verify insurance

collected co-pay and private pay

gave immunizations

collected blood samples

Medical Assistant Externship

Integris Baptist Hospital (women's preventive healthcare, Dr. sumeeta Nanda - Oklahoma City, OK - August 2015 to September 2015

Greet and escort patient to exam room and took vitals prepared instruments/paperwork for doctor or PA to complete thier daily exams, and file insurance forms. As well as,update and file patients' medical records Answer telephone, schedule and reschedule appointments. Team lead /Customer Service Representative

Xeratec Corporation - Oklahoma City, OK - January 2013 to June 2015 supervised and trained a team of 18-20 CSRs

Answered customer calls

Reviewed and resolved issues related to account billing, service, etc. Sales Representative

rue21 Inc. - Oklahoma City, OK - July 2013 to November 2013 Assisted customer with clothing purchases

operated cash register

EDUCATION

Medical assistant/ phlebotomy in Medical assistant/ phlebotomy Platt College-Central OKC - Oklahoma City, OK

2014 to 2015

did not recive degree here in general studies

Rose State College - Midwest City, OK

2011 to 2012

High school or equivalent in basic studies

Del City High School - Del City, OK

September 2008 to August 2011

SKILLS

patient intake, measuring vital signs, charting, phlebotomy, Insurance verification, typing, navigating computers systems and operating a multi-line telephone system. (5 years)

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