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Manager Manufacturing

Uxbridge, Massachusetts, United States
May 31, 2017

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Mark A. Small

* ********* **** ******

Douglas, MA.01516

508-***-**** (cell) 508-***-**** (home)

General Manager - Director / Manufacturing Business Operations

Performance-driven and results focused management professional with an impressive record of achievement utilizing a continuous improvement team approach based upon individual and organizational accountability. Twenty-five plus years of extensive experience in operations management, supply chain management, facilities/plant management and engineering in a variety of diverse manufacturing environments has allowed for the development of expert knowledge in purchasing, quality assurance, supply chain, government / customer property, customer service, engineering, re-engineering, strategic planning and profit and loss responsibility. A goal oriented strategist with proven sound leadership, communication, interpersonal and problem solving skills driven by new challenges and a desire to be successful in all endeavors.


Manufacturing & production management, program management, product / system cost and proposal development – DTUPC, ERP implementation, continuous improvement including LEAN 6S, Kaizen and Kanban techniques, budget development and accountability – capital / manufacturing / program, Inventory levels and risk management – business continuity / safety / environmental / program, manufacturing / product development process / facility engineering, product design, build & start-up, management in traditional, matrix & self-directed work environments, Operations effectiveness using a KPI approach, Strategic planning and tactical execution along with Post Merger Integration, Budget / business development and management including staffing, capital and facility.


Accelerated Media Technologies 12/2013 – 11/2014

Consultant - General Manager

Consultant of Business Operations to a Network Broadcast Vehicle and low rate – high mix custom Rescue Vehicle manufacturer charged with developing and executing the strategic and short term tactical plans to take a small business and transition into a larger player in the broadcast and rescue vehicle arena.

Profit and Loss responsibility including Manufacturing Operations, Procurement, Quality, Engineering and Business Development and Sales.

Vehicle sales and delivery rate improved by 200%,

Organizational forecast and master schedule established with now 98% compliance to organizational goals

Business Unit KPI’s established based upon Quality, Schedule, Safety and Cost which accurately depict current performance of the organization.

Value stream review of the current and proposed or “to be” organization created and now part of the strategic plan.

Developed a modular approach to incorporate tactical communications and firefighting modules alongside the Emergency Services attributes of the traditional “Rescue Vehicle” as we look to enhance the toolbox of the First Responder.

FloDesign Wind Turbines (Ogin) 2/2013 – 8/2013

Manufacturing Operations Consultant (Contract Position)

Development and Installation of the Manufacturing Operations plan for a startup company currently in the prototype and Design for manufacturing environment.

The plan is to transition from Prototype into Low Rate Initial Production within 6 months and executing into escalating, scalable quantities leading to full rate production.

Manufacturing Production Value Stream Mapping using LEAN techniques encompassing Prototype through Production Ramp-up, On-Time delivery of a high quality / lowest cost product all using an optimized Supply Chain Strategy and Factory Layout Planning.

Process Mapping using LEAN Swim Lane Mapping techniques and install of key business practices using a Plan Do Check Act philosophy

ERP Systems Enhancement entailing a modular approach to additional functionality to accommodate prototype build and scaling to production requirements.

General Dynamics 1982 - 2011

C4 Systems is a leading provider of network-centric solutions using world-class capabilities to create high-value, low risk solutions for use on land, at or under the sea, in the air and in space.

Director – Manufacturing Business Operations, Taunton, MA (2006-2011)

Provided leadership to multiple business areas with responsibility for the execution of developmental and production projects in support of divisional goals within budgetary and scheduling parameters. Established and delivered performance goals meeting factory load, capacity, hours per unit, cycle time, on-time delivery, staffing, schedule and program cost. Metric and leadership accountability included annual capital budget of $1-5 million; 225 employees (8 indirect, 217 direct); plant, property and equipment of $100+ million.

Led the GD C4S business unit in overhead rate achievement, direct labor utilization and quality metrics exceeding corporate goals by 20%

Managed operations program teams responsible for product procurement, inspection, manufacturing, and testing of military telecommunications equipment with program sales in excess of $800M dollars.

Instituted accelerated delivery / limited documentation business process, resulting in a 60% build cycle reduction.

Successfully outsourced all fabrication/machining and circuit card assembly operations to strategic team partners allowing for the reuse of 16,000 square feet of factory space while improving first piece and production delivery performance by 20%, unit cost reductions of 15%, and hazardous waste generation dropped by 80%.

Introduced and successfully directed KAIZEN and Continuous Improvement Programs across the GD C4S Division which to date has yielded 500+ facilitated events and savings of $35M dollars.

Achieved a 15% production capacity increase through process debottlenecking, line balancing, material handling, kitting initiatives, housekeeping, safety and effective communications of daily expectations.

Represented the GD C4S business unit for the GD Corporate Manufacturing Council and LEAN Six Sigma sub-committee to establish current GD LEAN “best practices”, assessment tools and cross divisional sharing of work and resources.

Proposed process benchmarking which led to consolidation and streamlining of efforts to include unified bid codes and rates, proposal process handbooks, common review formats and a single basis of estimate costing tool.

Operations Cost Estimating Manager - Senior Staff (1996-2006)

Responsible for manufacturing labor and material estimates across multiple divisions and product lines. This role included the development of the Operations Strategic Plan and Staffing Forecast to meet the technical, mechanical and process needs of upcoming projects and programs with a value exceeding $500M dollars.

Developed DTUPC approach and toolset using the IFS ERP platform and spreadsheet applications to meet all developmental and production cost goals

Highly skilled in proposal development, make/buy analysis, contract negotiations and customer liaison

Operations Management (1982-1996)

Operational role included physical distribution management of multiple stockrooms and warehouses with a team of 25 direct employees. Recognized as candidate for managerial development and transitioned to the position of a manufacturing cost estimator where I was directly responsible for all labor and material estimates associated with then DOD programs.


BA in Economics, Framingham State College, Framingham, MA


General Dynamics Executive Leadership Training

Business Continuity / Crisis Management

LEAN Manufacturing and Operations

LEAN Supply Chain

Business and Operations Re-Organization

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