Customer Service Sql Server

Donald P. Cotter

* ********* **. **. #****, League City TX 77573,

Cell: 832-***-**** Email: ***.******@*******.***

Objective

To contribute strong background in solutions implementation and customer service, along with unique drive for excellence and success, to your firm in an IT Systems Administrator capacity

Professional Profile

Solutions-driven professional with extensive experience in systems administration

Customer-focused, highly organized self-starter with effective technical expertise and customer support

Resourceful, creative problem-solver with proven aptitude to analyze and translate complex customer requirements and business problems and implement innovative custom solutions.

Systems Experience and Proficiencies

15+ years Windows OS; SQL server; Active Directory; Web application; file/print; EMC Storage Area Network, System Administration at NASA/JSC in direct support of the Bioastronautics contract, Space Shuttle Program and International Space Station; extensive electronics and Failure Analysis experience; troubleshooting and technical writing skills

Areas of Expertise

System administration tasks included OS/software installations/upgrades/patching, system performance, Active Directory, monitoring/tuning, networking, security scans, system builds/migrations, and backup/recovery using VMware

Managed and maintained web servers, (public facing and internal), utilizing IIS, Cold Fusion and various other 3rd party applications. Installed and maintained Verisign, Entrust and NOCA SSL certificates for security

Managed and maintained SQL Server databases in production, test and development environments.

Assisted Network Engineers in designing and implementing an extranet domain to allow controlled access to all NASA contractors and International partners for the Space Shuttle and International Space Station programs.

Documented all server changes and access to comply with NASA standards

Participated in IT security audits and made any corrections to systems to ensure compliance with NASA standards

Professional History

Barrios Technology-NASA/JSC, Houston TX. (2011 - 2014) Server Admin

United Space Alliance-NASA/JSC, Houston TX. (2001 – 2011) Server Admin

Liberty Technologies, Houston TX. (2000 – 2001) Help Desk

Guidant Intermedics, Angleton TX. (1991 – 1999) Electronics Engineering Tech

Military Service

United States Navy (1982 – 1991)

Petty Officer 1st Class, E-6; Honorable Discharge, TS Clearance

Electronic Technician/Electronic Instructor

Training/Certifications

MCSE, MCP+I, MCP

Comp TIA A+ Certification

SQL Server Administration

BEA WebLogic Server System Administration

Personal Identity Verification (PIV)

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