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Customer Service Technical Support

Tampa, Florida, United States
May 31, 2017

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Jennifer O’Brien

**** *. ******** ***** *******, FL 32725

Cell: 386-***-****


Experienced, bi-lingual, Billing expert with superior customer service skills, looking to secure a position where I can utilize my computer knowledge, strong people skills, organizational abilities, experience and solid educational background


Technical Support Representative skilled at resolving complex customer service issues in a timely manner.

Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

Technical support representative who performs superior work under the pressure or rigid deadlines.

Troubleshooting proficiency. Patient and diligent. Vast technical knowledge.

Exceptional telephone etiquette. Knowledge in Windows and Mac systems.

Handles office materials, filing paperwork, dealing with patients face to face, greeting them, checking in and checking out patients from the front desk.


Reduced the amount of escalations to management, de-escalation expert

Employee of the month for outstanding performance and stats, 2013

Promoted to Assistant manager while employed at Aris, 2012


Central Florida Medical Associates 2017-2017

Front Desk Check In/Check Out

Greet patients that walk in

Check them in and provide any payment information

File patient records

Check patient out

Healthfirst, Medicaid from New York– Lake Mary Heathrow, FL 2014-2015 Member Service Representative

Interact with customers to provide information in response to inquiries about insurance plans

Research member billing and claims issues

Research and resolve payment and member refund issues

Convergys- Lake Mary Heathrow, FL 2012- 2013

Billing Customer Service Representative, Customer Care and Technical Support Desk

Listened attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Maintained broad knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Aris – Sanford, FL 2011-2012

Assistant Manager

Promoted sales by demonstrating merchandise and products to customers

Coached and supported employees

Conducted regular audits of the store’s physical and practical condition to ensure quality

Worked holidays, very flexible schedule

Hospice - Orange City, FL 2011

Volunteer Sales Representative; Customer Service

McDonald’s - Orange City, FL 2010- 2011


Accurately operated a touch screen computer

Assisted customers in a friendly and timely manner

Handled and prepared food following strict OSHA guidelines

Pepe’s New York Pizzeria - Deltona, FL 2009



Daytona College – Ormond Beach, FL Anticipated graduation Nov 2016

Medical Billing and Coding

Advanced Technology College - Daytona Beach, FL

Graphic Design/Digital Media

Deltona High School - Deltona, FL 2010

High School Diploma

Honors classes and Dual Enrollment, 2008-2010

Principal’s honor roll and certificate of completion

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