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Customer Service Manager

San Antonio, Texas, United States
May 31, 2017

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Career Objectives

Seeking the position as a Procurement Specialist where my experience skills and abilities can be utilized to contribute to organizational goals.

Summary of Qualifications

30+ years’ Procurement Management experience

Proficient in negotiation, customer service, management, and providing resolutions

Excellent oral and written communication skills

Proficient in multiple procurement data systems (SAP, LAWSON, LUFS, CM+)

Familiar with LEAN, KAIZEN process

Bilingual in English and Spanish

Work History

San Antonio Housing Authority Mar 2016 – Feb 2017

Purchasing Agent (Contract Position)

Receives and processes purchase requisitions from all organizational units of the Housing Authority and determines whether the purchase is from the general contract or whether vendors need to be solicited.

Obtains price quotes from vendors and orders commodities requested by the organizational unit.

Prepares bid documents (RFP, IFB, etc.).

Tabulate bid submissions.

Evaluate bids and make recommendations for award

Prepares a variety of logs, records and reports and maintains the filing system including correspondence, requisitions, purchase orders, contracts and contract changes.

Confers with vendors, their representatives, SAHA staff, and maintenance personnel in person, by mail, by email or by telephone regarding service requests, purchases, price quotes and disputes.

Express-News, San Antonio, TX Jan 2016 – Mar 2016

District Manager

Direct a consistent focus in delivering customer experience.

Attract, hire, develop, inspire and retain top talent.

Analyze the business and create action plans that optimize results in customer retention and profitability.

Direct workforce management activities.

Becton-Dickinson (BD), San Antonio, TX

Buyer I, (Contract Position) Jun 2015 – Jan 2016

Performed standard purchasing tasks to procure materials and services consistent with levels of quality, delivery and total cost in accordance with BD policies.

Coordinated internal customer inquiries related to assigned responsibilities.

Cleared blocked invoices for vendor payment.

Identified new sources of supply.

Family Services Association, San Antonio, TX

Procurement Coordinator Jan 2015 – Jun 2015

Prepared procurement and supporting documents in accordance with established policies for small and large procurements.

Provided procurement support for six main outlying areas with multiple sites within the areas.

Assisted in establishing effective procurement procedures to standardize the Agency into a single process.

Identified and established use of State co-ops to maximize savings.

Becton-Dickinson San Antonio, TX

Buyer I, (Contract Position) Nov 2014 – Jan 2015

Performed standard purchasing tasks.

Coordinated internal customer inquiries related to assigned responsibilities.

Cleared blocked invoices for vendor payment.

Identified new sources of supply.

Accenture San Antonio, TX Aug 2014 – Nov 2014

Buyer (Contract Position)

Analyzed requisitions and created purchase orders in accordance with Accenture policies.

Followed up with vendors for supply status.

Ensured suppliers had visibility on their delivery schedules, ensuring goods were delivered on time or before the delivery date.

Take inbound customer query calls to bring solution.

Took initiative towards streamlining processes and various metrics for the team.

University Health System, San Antonio, Texas

Purchasing Agent, Team Lead Oct 2007 - Jun 2014

Supervised a team of six buyers.

Responsible for leading staff in the review and acquisition of products and services.

Supervised, managed and coordinated buyer's activities essential to the purchasing of equipment, supplies and services.

Coordinated workflow and productivity to ensure prompt and accurate completion of tasks.

Demonstrated individual judgement, initiative of work improvement methods, and resolution of personnel and customer issues

University Health System, San Antonio, Texas

Material Management Clerk Oct 2004 - Jun 2007

Received and processed priority deliveries.

Visually inspected contents of received material.

Safeguarded and controlled asset materials.

Properly tagged all asset materials.

Resolved discrepancies on error orders.

Military Experience

US Coast Guard

Procurement Manager (Chief Petty Officer) Jun 1995 - Aug 2003

Prepared purchase orders and send copies to suppliers and to departments originating requests.

Determined if inventory quantities are sufficient for needs, ordering more materials when necessary.

Responded to customer and supplier inquiries about order status, changes, or cancellations.

Performed buying duties when necessary.

Contacted suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.

Reviewed requisition orders to verify accuracy, terminology, and specifications.


St. Phillips University, San Antonio, TX

Benito Juarez College Preparatory, Chicago, IL

High School Diploma

Other Training

United States Coast Guard, Supply/Procurement Management Training





Shipping & Receiving

Acquisition training

Computer Skills

Database Software

Data Entry Terminal

Peripheral Devices

Personal Computers

Spreadsheet Software

E-Mail Software

Driver's License

Class C - Commercial

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