Resume

Sign in

Customer Service Information Technology

Location:
Birmingham, Alabama, United States
Posted:
May 31, 2017

Contact this candidate

Availability:

Job Type: Permanent, Telework

Work Schedule: Full-Time Nights after 5pm.

MR. Joseph Franklin Johnson

*** **** ******* ******** *****, AL 35127 US

Day Phone: (205)***-**** - Ext: 6612 Mobile: (205)*******

Email: ac0ks8@r.postjobfree.com

Desired locations:

United States - AL United States

Work Experience: Birmingham VAMC 700 South 19th Street

Birmingham, AL 35233 United States

03/2015 - Present

Salary: 84,197.00 USD Per Year

Hours per week: 40

Program Specialist Radiology\ Nuclear Medicine (This is a federal job)

Duties, Accomplishments and Related Skills:

*Responsible for the day-to-day operations of the Picture Archiving System (PACS), VISTA Radiology\Nuclear Medicine Package, Voice Recognition System, Tera-Recon Image Reconstruction System and for reviewing, analyzing, and making recommendations to the service line manager on all current or future technical procedures and system design related to medical diagnostic imaging.

*Responsible for the quality of the imaging programs and the productivity of the equipment as it relates to Imaging products and subsequent patient care issues.

*Responsible for user training sessions on PACS imaging techniques and procedures.

*Responsible for identifying training opportunities and providing instruction to technical and medical personnel on using application software.

*Responsible for developing programs to insure that quality provisions are planned, developed and implemented to identify, prevent and correct unsatisfactory conditions and elements which influence the regulatory correctness and responsiveness of transactions and services.

*Responsible for providing policy guidance and advisory assistance to agency managers in the development of strategies for applying quality management to core business areas and workflow processes.

*Responsible for Radiology Automated Systems throughout the complete lifecycle of imaging products.

*Responsible for conducting feasibility studies, training programs and organizational strategies for identifying opportunities for policy changes, personnel changes and the development of new applications.

*Responsible for market research and literature review of new products to assess quality and compatibility.

*Responsible for hardware/software installation and maintenance of all Radiology equipment to include upgrades, updates, hardware replacement and software licensing.

*Responsible for network administration\server administration for VA radiology and commercial medical networks.

*Responsible for inventory on all Vista Rad machines and some specialized Radiology\Nuclear Medicine equipment.

*Responsible for administrator support of computerized medical equipment and liaison with the Biomedical support group.

*Responsible for telephone support for workstation problems and diagnoses recurring issues.

*Responsible for image workflow from acquisition station through image routing into patient record.

*Responsible for keeping the security of the ADP program and data and the confidentiality of all information accessed.

*Responsible for limited programming and troubleshooting of software with multiple computer programming languages.

*Advisor for the Radiology/Nuclear Medicine PACS and work with the IT Service Line PACS Administrator and

the VISTA Imaging specialist to produce satisfactory system support for the needs of the medical center and the patient provider community.

Supervisor: Karen Manning (205-***-**** ext.5475)

Okay to contact this Supervisor: Yes

Birmingham VAMC

700 South 19th Street

Birmingham, AL 35233 United States

05/2014 - 03/2015

Salary: 70,941.00 USD Per Year

Hours per week: 40

Series: 2210 Pay Plan: Other Grade: 9

Information Technology Specialist (Customer Service) (This is a federal job)

Duties, Accomplishments and Related Skills:

*Serve as IT Project manager for Computer Hardware and Operations Division in the capacity of leading work groups comprised of subject matter experts, system users, and OI&T through planning, execution and evaluation of phases of several OI&T projects that last many months. Redesign and implement activities and initiatives to improve systems and processes.

*Lead projects and special assignments on site and in a virtual environment by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving, making adjustments to plans.

*Serve as a resident expert and analyst in knowledge of the Computer Hardware and Operational functions, supporting systems software, network protocols and network topologies, and the interwoven relationships between each of these components to plan, direct, assemble, organize, coordinate resources, implement, and support complex IT systems projects that coincide with all Facility-specific, VISN 7,Region 3, and National initiatives and long term goals.

*Serve as a member of the Hardware\Operations On-Call Team for the Birmingham VAMC. As a member, I am routinely responsible for all OI&T operations and OI&T decisions after hours and weekends and respond to all Urgent and High help desk tickets during this time.

*Responsible for modifications to improve efficiency of hardware and software programs in response to user needs.

*Responsible for planning, scheduling, and conducting studies to identify problems using an analytical and systematic approach to generate strategic ideas and evaluate alternatives for process and performance improvements to efficiency and effectiveness.

*Responsible for constant communication and serves as the primary Point-of-Contact(POC), whether it may be verbal or written on Information Technology related matters within the Birmingham VAMC in reference to administrative and professional matters within the Radiology, Gastro Intestinal, Optometry, Ophthalmology, Pulmonary, Dialysis, and Anesthesiology.

*Conduct inventory reconciliation activities as appropriate during all office moves, refresh/deployment activities, support of help desk tickets, support of Change Management tickets, and special projects.

*Provide friendly, courteous, professional customer service and support.

*In the performance of official duties, I have access to printed and electronic records containing sensitive information that must be protected under the provisions of the Privacy Act of 1974 and other applicable laws and regulations. I am responsible for (1)protecting that information from unauthorized release or from loss, alteration, or unauthorized deletion, and (2)following applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement and VA policy memoranda.

Supervisor: Antonia Mohamed ((205)***-**** ext.7070)

Okay to contact this Supervisor: Yes

Birmingham VAMC

700 South 19th Street

Birmingham, AL 35233 United States

03/2011 - 05/2014

Salary: 71,102.00 USD Per Year

Hours per week: 40

Series: 2210 Pay Plan: GS Grade: 12

This a time-limited appointment or temporary promotion Vista Imaging Coordinator (This is a federal job) Duties, Accomplishments and Related Skills:

*Serve as IT Project manager for Vista Imaging in the capacity of leading work groups comprised of subject matter experts, system users, and OI&T through planning, execution and evaluation of phases of several OI&T projects that lasted many months. Redesign and implement activities and initiatives to improve systems and processes.

*Serve as a System Administrator for OI&T which included analyzing and interpreting OI&T Change Remedy Request through share point to include issues of confidentiality, withholding of sensitive administrative or contractual information as well as collection, retention, dissemination, and disposal of patient and computer records.

*Lead projects and special assignments on site and in a virtual environment by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving, making adjustments to plans.

*Collaborates with internal and external stakeholders to efficiently identify new opportunities to leverage technology that will improve quality, timeliness, and/or efficiency of assigned IT programs and related processes.

*Serve as a resident expert and analyst in knowledge of the Vista Imaging System, IT hardware operation and function, supporting systems software, network protocols and network topologies, and the interwoven relationships between each of these components to plan, direct, assemble, organize, coordinate resources, implement, and support complex IT systems projects that coincide with all Facility-specific, VISN 7,Region 3, and National initiatives and long term goals.

*Responsible for building Vista Rad and Talk Stations for Radiology service to abide by Medical Device Infrastructure Architecture guidelines. Participate in PACS management along with Nuclear Medicine\Radiology ADPAC as it relates to technical procedures with diagnostic imaging.

*Serve as a member of the Hardware\Operations On-Call Team for the Birmingham VAMC. As a member, I am routinely responsible for all OI&T operations and OI&T decisions after hours and weekends and respond to all Urgent and High help desk tickets during this time.

*Responsible for providing guidance and making operational decisions to ensure a high level of systems availability, efficiency and effectiveness are maintained as variable, unpredictable, and unexpected changes in system loading occur.

*Responsible for planning, scheduling, and conducting studies to identify problems using an analytical and systematic approach to generate strategic ideas and evaluate alternatives for process and performance improvements to efficiency and effectiveness.

*Responsible for the installation and integration of Vista Imaging System fixes, updates, and enhancements to ensure continued successful integration in the Vista Imaging arena.

*Responsible for constant communication and serves as the primary Point-of-Contact(POC), whether it may be verbal or written on Vista Imaging related matters within the Birmingham VAMC in reference to administrative and professional matters within the Radiology, Cardiology, Gastro Intestinal, Optometry, Ophthalmology, Pulmonary, Dialysis, Anesthesiology, and Dental Departments. Created and reviewed major correspondence for completeness, accuracy, tone, clarity and compliance with proper procedures.

*Responsible for briefing to upper management on OI&T project effectiveness and progress.

*Responsible for the coordination and documentation of all local Imaging related programs and projects as well as being a customer service representative for OI&T throughout the Birmingham VAMC.

*Responsible for knowledge and guidance to Vista Imaging (OI&T) budget and procurement of equipment to ensure proper alignment within Facility, VISN, Region, and National requirements.

*Responsible for gathering complicated information by qualitative and quantitative analysis measures in preparation of OI&T audits and VISN7 data calls.

*Work with Acquisitions staff and Bio Medical staff regularly to plan acquisition, install new equipment, and update existing medical devices that send images to VISTA by Dicom.

*Conduct inventory reconciliation activities as appropriate during all office moves, refresh/deployment activities, support of help desk tickets, support of Change Management tickets, and special projects.

*Advise on disaster recovery plans to retrieve compromised or lost data\records.

*In the performance of official duties, I have access to printed and electronic records containing sensitive information that must be protected under the provisions of the Privacy Act of 1974 and other applicable laws and regulations. I am responsible for (1)protecting that information from unauthorized release or from loss, alteration, or unauthorized deletion, and (2)following applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement and VA policy memoranda.

Supervisor: Antonia Mohamed (205-***-**** ext. 7070)

Okay to contact this Supervisor: Yes

Birmingham VAMC

700 South 19th Street

Birmingham, AL 35233 United States

10/2002 - 03/2011

Hours per week: 40

Series: 2210 Pay Plan: GS Grade: 9

Information Technology Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

*Served as a member of the Hardware\Operations On-Call Team for the Birmingham VAMC.

*Served as resident expert for personal computers, office automation systems, overall operation, and flow of data.

*Responsible for modifications to improve efficiency of hardware and software programs in response to user needs.

*Analyze hardware, software reliability and utilization reports to identify and define problem areas.

*Responsible for proper testing, placement, and installation of equipment.

*Conduct inventory reconciliation activities as appropriate during all office moves, refresh/deployment activities, support of help desk tickets, support of Change Management tickets, and special projects.

*Provide friendly, courteous, professional customer service and support.

Supervisor: Greer, William (205-***-****-7079)

Okay to contact this Supervisor: Contact me first

Education:

Herzing College Birmingham, AL United States Technical or Occupational Certificate 10/2000 GPA: 3.43 of a maximum 4.0

Major: Network Technology DP

Relevant Coursework, Licenses and Certifications:

Microsoft MCP Certification

Auburn University Auburn, AL United States Bachelor's Degree 08/1994

GPA: 3.0 of a maximum 4.0

Major: Engineering

Relevant Coursework, Licenses and Certifications:

Textile Management and Technology

Job Related Training:

Federal Acquisition Certification for Program/Project Managers Mid-Level Certification 10/29/2012

References:

Name

Employer

Title

Phone

Email

Karen

Birmingham

Radiology

205-

ac0ks8@r.postjobfree.com

Manning

VAMC

Service

933-

Administrative

8101-

Officer

5475

Stephen

Retired

Program

205-

ac0ks8@r.postjobfree.com

Bartlett

Specialist

586-

5750

Name

Employer

Title

Phone

Email

Dr. J. Kevin Smith

Birmingham VAMC

Chief of Radiology

205-

ac0ks8@r.postjobfree.com

Smith

VAMC

Radiology

933-

8101-

5686

Hogan,

Birmingham

Computer

205-

ac0ks8@r.postjobfree.com

Anderson

VAMC

Specialist

933-

8101-

1339



Contact this candidate