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Customer Service Microsoft Office

Location:
Oswego, Illinois, United States
Posted:
May 31, 2017

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LINDA ZIMMERMAN

*** ******** **., ******, ** ****3 630-***-**** - home 630.***.**** - cell

PROFESSIONAL PROFILE

Detail-oriented and driven Administrative Professional with expertise in problem solving and managing a variety of daily office functions. Also experienced in system administration and training.

Proficient in Microsoft Office Suite Event planning Report development

International and domestic travel Business correspondence Self-directed fast learner

Excellent communication skills Budget support Project Management PROFESSIONAL EXPERIENCE

CABOT MICROELECTRONICS, Aurora, IL 2007 – 2017

Collaboration Administrator (2015-2017)

Created new accounts in all collaboration tools and analyzed user-generated trouble tickets to determine and resolve causes of problems. Performed troubleshooting on issues with collaboration tool servers and systems and resolved issues and kept systems current. Analyzed data to determine ways for company to save money. Created and conducted training courses for collaboration tools and changes to current software and systems. Data Center Administrator (2012-2015)

Performed and monitored system backups. Worked with Server Analyst and Network Security Engineer to support the infrastructure. Created new servers, network accounts and network folders as well as managing access to folders and network drives. Resolved customer issues in a clear, courteous and straightforward manner, demonstrating professionalism and courtesy with customers at all times. Sr. Administrative Assistant (2007-2012)

Managed calendars, domestic and international travel, incoming calls and mail for CIO and Global Director of IT. Composed outgoing correspondence, reports and presentations for the IT department. Screened applicant resumes and coordinated both phone and in-person interviews. Coded and distributed IT invoicing as well as helping with the budget processes. Managed office supplies and other equipment and supplies needed by IT department.

EDUCATION AND TRAINING

Diploma, Downers Grove South High School, Downers Grove, IL

Certificate Lotus Notes

Certificate Windows 2012

6 Sigma yellow belt

Proficient in MS Word, Excel, PowerPoint

ERP System experience: ADP, SAP, JD Edwards, Oracle

Certified ITIL

Proficient in EDI

Project Management



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