Francis Erwin M. Roxas
Wallingford Connecticut 06492
ac0kqa@r.postjobfree.com
Professional Summary
An IT Professional with more than 6 years of experience with Network Engineering and Design, Sales, Customer Service, BPO, IT and Telecommunications. Strong knowledge in network troubleshooting tools and monitoring platforms and works with a variety of customers and vendors (technical/ non-technical).
Education
2006-2010 Far Eastern University-East Asia College Manila Philippines
Bachelors of Science Degree Information Technology
GPA 2.0
Graduation Date: October 23,2010
Certifications
Cisco Certified Network Professional (CCNP) Implementing Cisco IP Switched Networks
Woodbridge, Connecticut
Date: May 5, 2017
Cisco ID: CSCO12382913
Cisco Certified Network Professional (CCNP) – Implementing Cisco IP Routing
Woodbridge, Connecticut
Date: July 23, 2016
Cisco ID: CSCO12382913
ITILv3® Foundation Certificate in IT Service Management
Makati City, Philippines
Date: October 27, 2014
License Number: 5186919.20329851
Cisco Certified Design Associate (CCDA) – Designing for Cisco Internetwork Solutions
Makati City, Philippines
Date: February 24, 2014
Cisco ID: CSCO12382913
Cisco Certified Network Associate (CCNA) – Routing & Switching
Quezon City, Philippines
Date: August 5, 2013
Cisco ID: CSCO12382913
Experience
August 2012 – April 2016 Accenture Mandaluyong City, Philippines
Projects in Verizon Wireless - Network Solutions Engineer
Network design, CPE Quotations, Qualification, Port Utilization and Implementation for accounts: HCRMAN, Wells Fargo, General Electric, Kaiser Permanente, Johnson & Johnson, Visa, Bank of America, Bridgestone, Michelin, Intel, Cheesecake Factory and other accounts.
Troubleshoot network configurations vendors and clients issues
Perform circuit activation (Private IP) of customer and configure US Robotic modem.
Managed network services such as VPN, MPLS, WAN/LAN Infrastructure, Network Topology, Routers.
Possess fundamental knowledge of telecommunication circuit ID’s and networks design principles.
Provide functional and/or data support for Sales Engineering for Verizon Wireless. Ensure proper documentation, notification, escalation, and tracking and follow up of all task requests submitted. Primary responsibilities are focused on Quotation, Inventory, Network Qualification, and Network Design using Microsoft Visio Diagram.
Inventory of network devices and circuits deployed to customers.
Document LAN/WAN infrastructure, such as network topology, subnets, firewall and router configurations, and other systems
Monitor network traffic (Private IP and Internet) and provide report to customer.
Ensures quality and on-time submission of task requests in meeting pre-sales opportunities using Salesforce application, SharePoint and Citrix.
Provides CPE Quote to customer using Cisco Estimate tool.
Acts as a point of contact to Verizon Network Engineering Team for issues ranging from RFP, network implementation, network design, engineering and performance.
Performs and recommends detailed and summary quotations request for the required tools and routers needed in the network implementation like Cisco, Juniper and Adtran applications
August 2011 – July 2012 Vicar Marketing Inc Manila Philippines
Service Desk Analyst position
Software installations, configurations and Application System Cache
Performed on-site and remote desktop support for users.
Configure Juniper and Cisco routers, DNS and firewalls, TCP/IP, WAN and LAN connectivity, firewalls, and security
Responsible for the maintenance of all workstation Windows and LINUX servers
Performed file transfer, file back up, and disk imaging using ghost image
Monitor the remote monitoring and management system
February 2011 – July 2011 Temps and Staffers, INC Manila Philippines
Technical Application Support position assigned in Banco De Oro Unibank
Software installations and configuration for IBM, HP, Windows application
Troubleshooting of desktop, laptop computers, printers, and peripherals
Configuring Avaya and responsible for HO domain migration
Performed installations and configurations of BDO software programs such as: Lotus Notes, AO Workbench, Fiserv Alliant Branch Teller, Nexus Software
File transfer, file back-up, and disk imaging using ghost image
Installation and configuration of LAN and WAN proxy servers, Hardware and Software System Caches.
Network and database configuration for Cisco, AVAYA and AS400.
Created technical documentation for installation and troubleshooting procedures and remote problem issues.
Responsible for the deployment of Symantec applications
September 2009 – March 2010 Servcom, Inc. Makati Philippines
Hardware and Software installation and configuration.
Troubleshooting of personal computers, printers, laptops on the office.
Monitor system and network performance
Server Configuration and maintenance
CCTV camera access and configuration
References:
MITOS BAUTISTA
ac0kqa@r.postjobfree.com
Contact Number: 415-***-****
DAN LAROSA
ac0kqa@r.postjobfree.com
Contact Number: 203-***-****
JOHN BUZA
ac0kqa@r.postjobfree.com
Contact Number: 916-***-****