Manager Office

Professional Summary

Education and Training

Skill Highlights

Professional Experience

HEATHER WESTBROOK

***********@*****.***

Dedicated and technically skilled Administrator with versatile Executive support skill set developed through experience as an Administrator, Business Office Manager, Secretary and office clerk positions held.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and bottom line financials. Advanced computer skills in MS Office Suite, McKesson, HBOC, Kinnser, and other applications/systems.

Associate of Science, Business Management

Lakeland - Mentor, OH

Currently working on obtaining

Excellent Communication and

Organizational Skills

Team building and Supervision

Detail oriented

Proficient with Financial Reports/OPS

Management

Policies and Procedures

Expense Reduction

Inventory Management

Cold Call Sales Processes

Administrator Sep 2014 to Nov 2016

Intrepid USA Health Care - Elyria, OH

Administrator for 2 agencies in Ohio and a total of 40 employees. Responsible for all daily operations, financials, clinical and sales. Successfully cleaned up over $250,000 in back billing and got up to date with all current billing. Was tasked with overhauling the entire office structure from field to office employees. Obtained 90% retention after this phase was completed. Successfully transferred all to EMR system in 2015. Was a resource for all our Regions Administrators. Business Office Manager Feb 1997 to Sep 2014

TLC/Amedisys/Great Lakes Caring - Mentor, OH

Repeatedly promoted through a 17 year tenure, culminating in current responsibility for coordinating all office functions and supervision of a team of 5 administrative professionals Responsible for payroll process, billing of Medicare and Medicare Like Insurance, Purchasing, HR, New Hires, Cost Control, Inventory

Developed efficiency-enhancing workflow/process improvements to accommodate increasing responsibilities necessitated by staff reductions

Served as Acting Administrator from 2011 until the branch was sold to Great Lakes Caring. Responsible for all Ohio care center referrals: Review of all patient referral information, content, staffing of branch responsible and follow up on all Non-Admissions Acted as Regional BOM for all under-performers in OH, IL, and MI.

Contact this candidate