RAMONICA STRONG

**** ****** *****, *** *******, TX 78247, : 210-***-****, : MAILTO:ac0km1@r.postjobfree.com

Accomplished management professional and servant-leader capable of delivering large-scale software development projects on time and on budget by effectively collaborating, facilitating, leading and coaching scrum teams. Expert at driving the adoption and enforcement of scrum practices, removing impediments and fostering self-management. Highly analytical problem solver, successful at keeping teams focused

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Areas of Expertise

Agile Principals

Quality Engineering

Communication

Software Testing

Project Management

Process Engineering

Contract Review

Technical Design Reviews

Conflict Resolution

Retrospectives

Iteration Planning

ITIL

Test Management

Resource Management

Product/Process Audits

Change Management

Service Oriented Architecture

EXPERIENCE

JANUARY 2016 TO PRESENT

BioBridge Global

San Antonio, TX

MANAGER, BUSINESS ANALYTICS AND INTELLIGENCE

Coach, mentor, and manage team members responsible for Data Analytics, Requirements Analysis and Software testing to ensure tasks are successfully completed and deliverables are of high quality. Assist in defining IT strategy in regards to data analytics and business intelligence goals. Ensure the successful delivery of IT solutions through the definition of specific and measurable business and technical requirements. Ensure effective delivery of business intelligence and analytics throughout the Enterprise.

Resource management and oversight of team assignments

Management of IT projects related to Business Analytics

Monitor teams compliance to policies and procedures

Assist in the identification of Data Visualization opportunities

Assist in requirements elicitation efforts

Define and monitor performance goals for team members

TOOLS and TECHNOLOGIES: Title21, Daptiv, TrackIT, SSRS, TFS, HP ALM, HP UFT, Microsoft Excel, Microsoft PowerPoint, SharePoint

JUNE 2015 TO JANUARY 2016

BioBridge Global

San Antonio, TX

ITS PROCESS EXCELLENCE QUALITY MANAGER

Responsible for establishing and managing the quality management system for Information Technology Services (ITS). Ensuring that all systems delivered by IT are in compliance with defined standards and procedures and that regulated computer systems are complaint with FDA and industry best practices for service delivery.

Organization and management of Standard Operating Procedures (SOPs)

Review and management of Quality Improvement Reports (QIRs) issued to the IT department

Conduct internal IT audits in preparation for regulatory inspections.

Assist in the preparation of training guides, job aids, competency testing materials, and procedural manuals.

Conduct periodic reviews of IT processes to ensure compliance and identify opportunities for improvement

Provide training to Information Technology Services employees in regards to the quality management system

Develop and report metrics that speak to process compliance within ITS.

Work closely with Regulatory and Medical Affairs to maintain knowledge of new or changing regulatory requirements.

TOOLS and TECHNOLOGIES: Title21, Daptiv, Microsoft Excel, Microsoft PowerPoint, SharePoint

OCTOBER 2014 TO JUNE 2015

Y&L Consulting

San Antonio, TX

IT QA CONSULTANT/PROJECT MANAGER

Responsible for administration and support of IT Quality Assurance processes including Requirements Reviews, Test Strategy Development, Test Plan Development, and Defect Management. Driving the Testing Process, to ensure that project remains on schedule. Working with various IT teams to ensure that the process is understood and used appropriately, and that issues are resolved in a timely fashion.

Work with teams to identify process improvement opportunities. Define, capture, and track process metrics to accurately reflect key performance indicators.

Develop global test schedule to identify testing tasks required for SAP to Oracle migration project

Identify test scenarios required to successfully test Oracle functionality

Work with business users and business analyst to develop test scenarios/cases to be used for UAT.

Administration and maintenance of test management tool

Ensures documentation and practices meet quality standards, applicable regulatory compliance, and company guidelines/policy.

Review of all deliverables across the product lifecycle, ranging from requirements documentation, high level/detailed design, and code deliverables to packaged solutions for release.

Developed and implemented Global Test Strategy for the SAP to Oracle migration.

Ensure all defects identified during SIT test cycles are properly addressed

Identify potential testing risks and develop mitigation plan

Conduct daily defect review meetings and ensure that teams follow process for defect resolution.

Coordinate and manage UAT testing activities

TOOLS and TECHNOLOGIES: PPM, HP Quality Center, Oracle EBS

OCTOBER 2013 TO OCTOBER 2014

EZCORP

Austin, TX

QA MANAGER

Coach, mentor, and manage QA team members to ensure QA tasks are successfully completed. Assist in defining IT strategy in regards to QA goals. Build relationships with all stakeholders to ensure successful project implementation. Develop dashboard to track and maintain QA metrics used in to identify process improvement opportunities.

Develop test plans required for testing of POS and Financial Services software enhancements.

Define performance testing requirements and develop necessary test scenarios

Manage all activities related to the QA organization to include hiring, work allocation, scheduling, training and professional development, problem resolution, performance evaluation and related supervisory activities.

Develop, manage, report and use quality assurance metrics to identify areas for process and performance improvement.

Serve as a voting member of the Change Advisory Board to ensure compliance with Change Management policies and procedures.

Manage and respond to SQA issues with related groups such as Development, Database, Integration, and Customer Support.

Identify testing and release problems and takes corrective action, escalating as needed, to resolve and achieve commitments.

Manage testing activities for offshore test automation team.

Troubleshoot test failures identified from automated test runs.

Assist with necessary improvements of test automation framework.

Direct activities required for the assessment and selection of testing tools.

Coordinate and manage UAT testing activities

TOOLS and TECHNOLOGIES: HP QTP, HP Load Runner, HP Quality Center, JIRA, VB Script, SQL, WebSphere

JUNE 2012 TO OCTOBER 2013

Rackspace

San Antonio, TX

CHANGE MANAGER

Ensure that change management policies and procedures are clearly understood and complied with by all development teams. Provide senior leadership metrics that highlight process effectiveness.

Develop and implement Change Management Policy and Procedures

Conduct self-assessments of departments compliance with SOX controls for Change Management

Monitor teams compliance to change management policies and procedures

Lead weekly IT Operations Review meetings

Develop and report metrics that speak to SLA attainment, incident management, problem management and change management

Train teams in IT on change management processes and tools

Lead cross-functional teams in RCAs (root cause analysis) for major IT outages to determine process breakdown

Analyze processes to identify improvement opportunities

Develop and conduct presentation of RCA findings for Change Management Board, highlighting root cause of issues and action items necessary to prevent issue for occurring in the future.

TOOLS and TECHNOLOGIES: Service Now, Microsoft Excel, Microsoft PowerPoint, SharePoint

NOVEMBER 2005 TO JUNE 2013

Rackspace

San Antonio, TX

QA MANAGER/SCRUM MASTER

Coordination of quality assurance activities for all software development projects. Define and implement testing standards. Conduct training in all aspects of the software development lifecycle. Provided guidance to project teams on the importance of effective and efficient test automation practices. Assisted teams in the development of automation and performance test scripts.

As functional manager conduct performance reviews, goal setting, coaching, personal development for QA Engineers

Establish and track quality metrics

Create master test plans for various software system enhancement projects.

Developed test strategy and test plan for Oracle Financials implementation.

Defined and executed test scenarios for validating General Ledger requirements.

Lead UAT sessions for Oracle R12 upgrade

Develop testing schedule and assign resources to scheduled testing activities for projects that have not implemented agile practices.

Managed testing resource needs for all projects, which consisted of over 75 resources both permanent and contract.

Successfully defined outsourcing agreement for QA resources and managed activities conducted by offshore teams

Was a member of the SDLC tiger team which was selected by leadership to help define process for agile transformation

Facilitated various Scrum ceremonies to assist in the successful release of agreed upon scope

Develop burn down charts and velocity for all assigned projects

Planning and collaboration with development managers to ensure that project consistency

Defining QA department strategy and yearly goals as they relate to corporate goals.

Efficiently resolved issues and removed impediments allowing the team to remain highly productive

TOOLS and TECHNOLOGIES: Selenium, Ruby, JMeter, HP LoadRunner, HP Quality Center, JIRA, JAVA Script, SQL, WebSphere, SOAPUI, VM Ware, VersionOne, SharePoint, Oracle EBS

OCTOBER 1998 TO NOVEMBER 2005

HEB Grocery Co

San Antonio, TX

QA MANAGER

Developed quality assurance and testing strategy and built quality assurance team. Implemented strong QA and testing competency with in the IT organization.

Direct and plan the implementation of quality assurance activities for application development projects.

Develop and maintain QA department budget

Conduct quarterly review of QA activities ensure compliance with defined standards and procedures

Develop test plans and test cases for all assigned projects.

Identify and assign QA resources to specific projects

Training for QA resources

Evaluates project work products and activities to ensure their compliance to standards and procedures.

Develop and maintain defect-tracking database

Coordinate and conduct testing for PeopleSoft Financials and internal accounting applications.

Assists users in developing test cases for user acceptance testing.

Develop and maintain processes for an integrated Project Management and Software Development methodology.

OCTOBER 1997 TO OCTOBER 1998

Cornerstone Retail Solutions

Austin, TX

SR. QA ANALYST

Provided quality assurance and software testing expertise for point of sale software development projects. Ensured that all product deliverables met customer requirements and expectations.

Developed test scripts and test plans for testing enhancements and defect fixes for Sears and EZCorp POS.

Conducted manual testing of various point of sale systems

Develop QA estimates for budgeting and planning purposes

Developed test plans used in functional and integration testing

Responsible for developing and implementing the code inspection processes for the Java development team.

Scheduled and conducted code reviews

Responsible for defect management efforts for various projects. Identified and tracked product defects to resolution.

Developed processes and procedures for software development, quality assurance and project management

Met with clients to discuss product requirements to ensure that design documents were accurate and complete

JANUARY 1986 TO SEPT 1997

Defense Contract Management Command

Charlotte, NC

QUALITY ASSURANCE SPECIALIST

Ensured the successful procurement of product and services for various government entities. Provided guidance to government contractors on the contractual expectations. Provided feedback and insight to contracting officers on contractor performance. Assisted in the contract negotiation process. Made final determination of product fit for shipment to troops in the field.

Reviewed and administered contracts and technical data packages for various branches of the military and NASA.

Identified specification and contractual requirements which contractors' processes were required to meet.

Performed pre-award surveys to aid in contract negotiations prior to the award of government contracts

Examined contractors' equipment, materials, workforce, environment, and processes to assure contractual requirements were met.

Designed and implemented quality programs to manage contractors and monitor progress.

Performed product audits to supply verification of contractors' process compliance.

Communicated extensively with contractors' top management and government personnel.

Conducted pre-award surveys to determine a contractor's ability to meet contract requirements and specifications.

Audited the quality programs of government contractors to verify their compliance with various quality standards and processes such as ISO, CMM and Mil-Q-9858.

Implement statistical process control tools and methods to ensure products remain in compliance with defined specifications.

Conduct root cause analysis and assessment of defective products sent back from the field.

EDUCATION & CERTIFICATIONS

2003 -2006

Kaplan University

Davenport, IA

B.S. INFORMATION TECHNOLOGY

Dean’s List

1980 – 1985

University of Southern California

Los Angeles, CA

INDUSTRIAL ENGINEERING

CSM - Certified Scrum Master

CSTP – Certified Software Test Professional

ITIL V3

ITIL Service Operation

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