Customer Service Representative
Resume:
Carla Harden
Fernandina Beach, Florida 32034
*************@*****.***
Career Objective: Focused Customer Service Agent looking for a new challenge in a results- driven environment. Eager to obtain a position that makes full use of expertise in building customer relations. A high level of computer knowledge and proven competency in multi-tasking enables optimal performance in a challenging environment.
SUMMARY OF QUALIFICATIONS:
Honest, reliable, and productive
Fast learner, seeking to expand my education
Enjoy work, resourceful problem solver, capable of implementing solutions to complex problems
Possess special sensitivity to meeting diverse needs in varied situation’s
Take initiative to self-improve and improve surroundings
Enjoy getting to know new people
RELEVANT SKILLS & EXPERIENCE
Familiar with Microsoft Word, Excel, Power point, and Access
Able to operate multiple phone lines, alphabetize and organize
Able to cope in stressful situations, use proper communication skills, follow directions, meet deadlines, and multi task
Handle confidential cases with complete professionalism
Build excellent employee to client rapport
Establish trusting relationships with clients/customers and fellow employees
Nominated Customer Service Professional of the year in 2011 by the Nassau County Chamber of Commerce
40 words per minute
Agency management systems: Agency Matrix, TAM and AMS
EMPLOYMENT HISTORY
Licensed 440 Customer Service Representative
July 2013-January 2017 Brightway Insurance Fernandina Beach
Wrote personal lines insurance (Auto, Umbrella and Renters)
Answered multi line phone
Received Payments from Customers
Respond and take action to alleviate customer concerns and complaints
Followed up on New Business
Entered new customers in AMS
Licensed 440 Customer Service Representative
June 2009- May 2013 Shapiro Insurance Group (Fernandina Beach)
Wrote personal lines insurance (Auto Insurance)
Handled Underwriting memos
Respond and take action to alleviate customer concerns and complaints
Received Payments from Customers
Licensed 440 Customer Service Representative
March 2008- June 2009 Cabell Insurance Group (Fernandina Beach)
Answered multi line phone
Handled Underwriting memos
Received Payments from Customers
Respond and take action to alleviate customer concerns and complaints
January 2005- May 2007 All American Carpet Care (Yulee)
Dealt with customers on day to day basis
Set-up appointments with customers
EDUCATION
April 2008 Registered Customer Service Representative Florida 440 License
2006 Internship at State Attorney’s office Juvenile Division
President’s list 2003-2006, and Dean’s List 2003, 2005-2006
August 2001- December 2007 Florida Community College
Associate’s degree of Arts, Associate’s degree of science in Criminal Justice Technology. 134 total credit hours, and overall GPA 3.32
May 2001- Fernandina Beach High School Graduate
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