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Customer Service Representative

May 30, 2017

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Carla Harden

*** ***** **** *** ****

Fernandina Beach, Florida 32034


Career Objective: Focused Customer Service Agent looking for a new challenge in a results- driven environment. Eager to obtain a position that makes full use of expertise in building customer relations. A high level of computer knowledge and proven competency in multi-tasking enables optimal performance in a challenging environment.


Honest, reliable, and productive

Fast learner, seeking to expand my education

Enjoy work, resourceful problem solver, capable of implementing solutions to complex problems

Possess special sensitivity to meeting diverse needs in varied situation’s

Take initiative to self-improve and improve surroundings

Enjoy getting to know new people


Familiar with Microsoft Word, Excel, Power point, and Access

Able to operate multiple phone lines, alphabetize and organize

Able to cope in stressful situations, use proper communication skills, follow directions, meet deadlines, and multi task

Handle confidential cases with complete professionalism

Build excellent employee to client rapport

Establish trusting relationships with clients/customers and fellow employees

Nominated Customer Service Professional of the year in 2011 by the Nassau County Chamber of Commerce

40 words per minute

Agency management systems: Agency Matrix, TAM and AMS


Licensed 440 Customer Service Representative

July 2013-January 2017 Brightway Insurance Fernandina Beach

Wrote personal lines insurance (Auto, Umbrella and Renters)

Answered multi line phone

Received Payments from Customers

Respond and take action to alleviate customer concerns and complaints

Followed up on New Business

Entered new customers in AMS

Licensed 440 Customer Service Representative

June 2009- May 2013 Shapiro Insurance Group (Fernandina Beach)

Wrote personal lines insurance (Auto Insurance)

Handled Underwriting memos

Respond and take action to alleviate customer concerns and complaints

Received Payments from Customers

Licensed 440 Customer Service Representative

March 2008- June 2009 Cabell Insurance Group (Fernandina Beach)

Answered multi line phone

Handled Underwriting memos

Received Payments from Customers

Respond and take action to alleviate customer concerns and complaints

January 2005- May 2007 All American Carpet Care (Yulee)

Dealt with customers on day to day basis

Set-up appointments with customers


April 2008 Registered Customer Service Representative Florida 440 License

2006 Internship at State Attorney’s office Juvenile Division

President’s list 2003-2006, and Dean’s List 2003, 2005-2006

August 2001- December 2007 Florida Community College

Associate’s degree of Arts, Associate’s degree of science in Criminal Justice Technology. 134 total credit hours, and overall GPA 3.32

May 2001- Fernandina Beach High School Graduate

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