Active Directory Technical Support

STRATEGY LEADERSHIP PERFORMANCE

Results with more than 18 years of experience in the area of technical support, information security, networks, wiring, Windows servers, systems architecture, Software, anti-virus and customer service-oriented proactive professional. With the ability to identify opportunities for growth and optimization of technological resources with the aim of ensuring the effective functioning of business services. Decided to achieve objectives based on the experience, the research, the work in team and leadership to meet with them times established. Build relationships of collaboration with a wide range of personalities. Management of projects internally and with suppliers with a strong vision of ethical professionalism. Capacity of high performance for the resolution of problems and incidents associated with the platform technolog and the security of the information.

WORK EXPERIENCE

OFFICE DEPOT MIAMI – FLORIDA 08/2016 (CURRENTLY WORKING)

Keep those clients informed about the updates of products.

Technical support of second level and users in relation to the software and applications, including installation the basic use and level of service appropriate to the product warranty.

Provide customers with the best options for your equipment at the level of software update

Configuration of laptops and PC support of applications.

BANCO INDUSTRIAL DE VENEZUELA (BIV) CARACAS - VENEZUELA

IT Specialist Networks 12/2014 – 05/2015 (6 Months)

Coordinator of the management of perimeter security (security of information), support to national level in Venezuela is headquarters and agencies abroad (Miami, New York, Curacao and Cuba), administrator of equipment safety (ASA Firewall, CheckPOint, BlueCoat proxy, McAfee server) and server security (Active Directory and domain policies).

KEY ACHIEVEMENTS

Design of the scheme of perimeter security for the BIV at the main branch in Venezuela.

Implementation of an IPS solution for the protection of the Internet banking service.

Re-engineering of the security logic perimeter for the BIV headquarters in Miami and New York.

Mitigation of findings found by regulators in Miami and NY offices

Policy development of generation of periodic backups to security platforms.

Policies for optimization and debugging users in different systems of the BIV.

Inventory, taking control and shelter for greater privilege of different users the BIV systems.

BANCO DE VENEZUELA CARACAS – VENEZUELA 05/2012 – 05/2015 (3 Year Month) SENIOR SPECIALIST IN SECURITY PERIMETER AND SECURITY MANAGEMENT INFORMATION

Firewall Administration, IP addressing, domain add new equipment, VPN settings, file server, DHCP proxy, Configuring Windows Server 2008 and 2012 high of users, active directory, configuration of network access, as well as shared, resource security policies, rules, printer configuration, monitoring and configuration.

KEY ACHIEVEMENTS

Project leader for the deployment of DMZs for quality and development environments.

Perimeter Firewalls equipment Upgrade Project leader.

Activation of the IPS security firms to block computer attacks.

Optimization of the use of Internet links through policies in the Websense platform.

Strategies of insurance schemes for transferring files between the Bank and third parties.

EDUCATION/COURSES/CERTIFICATIONS

Master of Science, Data Communication and Networking. 07/2003 - 08/2006

Universidad Central de Venezuela Caracas – Venezuela

Bachelor of Science in Electronics Engineering Technology. 07/1997 – 08/2002

Universidad Bicentenaria De Aragua Caracas - Venezuela

COURSES / WORKSHOPS PROFESSIONAL DEVELOPMENT

CompCert: A+ 220-901/902 New Horizons Computer Learning Centers

Protocol de Communication TCP/IP in Networking. Caracas - Venezuela

Computer Hacking Forensic Investigator EC Council. Caracas - Venezuela

Workshop Plus Windows Server 2012 Active Directory Domain Services. Caracas - Venezuela

Miami Dade College 4th Level English

COMPUTER SKILLS

Help Desk Level 1, 2, 3.

Desktop Support Level 1, 2, 3.

Network Administration, Internet, Networking, TCP/IP, Routers, VoIP, WAP, Wireless, VMW. Specialist, System Administration, Administration Firewall Network Infrastructure.

Integrates Lotus SmartSuite, Microsoft Office, MS Project, Vision, Project Managers, TrendMicro OfficeScan 10 and McAffe. Client/Server and Implementing, Managing, Maintaining a MS Windows Server 2008 and 2012.

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